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Comprehensive Call Center Solutions
Find out what makes our customers so excited about working
with OneCloud CX™
Comprehensive Call Center Solutions
Find out what makes our customers so excited about working with OneCloud CX™
Benefits of a Cloud Contact Center
Lower Upfront Investment
Reduced Personnel Costs
Fewer Maintenance Costs
Reduced Downtime
Ability to Support Remote Workforce
Better Workforce Management
Easier Supervision
Easy Access to the Best Technology
Scalability Up and Down
Automatic Updates for New Features
Benefits of a Cloud Contact Center
Lower Upfront Investment
Reduced Personnel Costs
Fewer Maintenance Costs
Reduced Downtime
Ability to Support Remote Workforce
Better Workforce Management
Easier Supervision
Easy Access to the Best Technology
Scalability Up and Down
Automatic Updates for New Features
OneCloud CX Call Center Packages
Highest Rated Cloud Contact Center by Customers
Omni CX:
Omni CX is an advanced Voice and Digital Contact Center Package, building on the Call Center - Standard. It adds SMS/MMS messaging, Web Chat with an embeddable widget, and the ability to escalate from chat to video chat. The package includes an Email Routing Engine for flexible email management.
Call Center - Standard:
The Call Center - Standard package is a voice-focused solution with traditional and Conversational IVR, Inbound Voice (ACD), Skills-based routing, and various Outbound Voice modes. It integrates with CRM platforms like Salesforce, Dynamics, ServiceNow, and Zendesk for effective customer relationship management.
Additional Options:
Enhance capabilities with licensing options, including Workforce Management Integration, Agent Screen Recording, Omnichannel Quality Management, Single Sign-On Integration, Direct Database Access for reporting, Native Remote Assist, and PCI Hardened Environment Deployment for heightened security.
OneCloud CX Call Center Packages
Highest Rated Cloud Contact Center by Customers
Omni CX:
Omni CX is an advanced Voice and Digital Contact Center Package, building on the Call Center - Standard. It adds SMS/MMS messaging, Web Chat with an embeddable widget, and the ability to escalate from chat to video chat. The package includes an Email Routing Engine for flexible email management.
Call Center - Standard:
The Call Center - Standard package is a voice-focused solution with traditional and Conversational IVR, Inbound Voice (ACD), Skills-based routing, and various Outbound Voice modes. It integrates with CRM platforms like Salesforce, Dynamics, ServiceNow, and Zendesk for effective customer relationship management.
Additional Options:
Enhance capabilities with licensing options, including Workforce Management Integration, Agent Screen Recording, Omnichannel Quality Management, Single Sign-On Integration, Direct Database Access for reporting, Native Remote Assist, and PCI Hardened Environment Deployment for heightened security.
Important Considerations when Selecting a Call Center Solution
Important Considerations when Selecting a Call Center Solution
Fully Capable Omnichannel Communication
Flexibility and Scalability Based on Seasonal Demand and Business Growth
Excellent Reliability with No Downtime
No Business Interruptions from Software Updates and Upgrades
Highly-Rated Technical Support from Provider
Integrations with Any Third-Party Technology and Natively-Built Systems
Adaptability to Any Specific Use Cases and Customer Situations
