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The Future of Call Centers in Now
OneCloud CX™ turns your call center into an AI-driven contact center of tomorrow. Today.
Omnichannel Cloud-Based Contact Center Solution
The OneCloud CX™ call center software is based on the cloud. When new features, call center tools, and communication channels are added to the cloud call center solution, you agents will gain immediate access. Users can access the platform from a browser, using a computer and a headset, providing a full contact center solution from anywhere.
What is an omnichannel Contact Center?
An omnichannel contact center provides your business seamless customer experience on any communication channel ⎼ like voice, email, text messaging, SMS, video chat, web chat, messenger apps, and more ⎼ and seamlessly switches between these communication channels without losing context.
Why an Omnichannel Solution
An Omnichannel solution allows your call center to utilize multiple digital channels to improve customer satisfaction, and allows customers to utilize the channels of their choice to connect with your business.
What Digital Channels Should My Omnichannel Contact Center Support?
Simple answer: as many as possible.
No Downtime
Hosting on the cloud means easy setup with high reliability. With Active-Architecture, you will experience no downtime, no matter what.
Hassle-Free Upgrade
Get access to the latest technology all at your fingertips, with only an internet connection.
Fully Compliant
High security call center software. OneCloud CX is fully PCI, GDPR, TCPA, HIPAA, and SOC compliant.
Load Balancing
If one call center is overflowing, another call center from across the world can help with the workload.
Omni QM
AI-Powered omnichannel quality management allows admins to monitor interactions with live prospects across all channels.
