Contact Center Technology That Improves CX
Every customer interaction is crucial to building brand loyalty. OneCloud Contact Center (CCaaS) is a fully customizable and easy-to-use solution that provides robust tools and reporting features for a better customer experience.
Simplify Customer Connections
Every customer interaction is crucial to building brand loyalty. OneCloud Contact Center is a fully customizable and easy-to-use solution that provides robust tools and reporting features for a better customer experience.
Intelligent Tools
for Outstanding Service
Agent Features
Real-time coaching & training
Use features like listen, barge, whisper or call recording to manage, monitor and train call center agents.
Agent dashboards
Gives your agents a single-pane-of-glass view of all their calls — including those in queue — as well as important performance metrics and customer information.
Intelligent routing
Route inbound calls based on capacity, availability, and rules that you define in one easy-to-use interface.
CRM integration
Build deeper relations with your customers by using screen pops, quick dial links, and notes about each and every interaction.
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Queue callback
Instead of waiting on hold, allow your customers to hold their place in line and receive a callback.
Web chat
Allow customers to interact with a live agent on your website. Customize your chats to route based on your employee’s skill level and customer questions.
Intelligent Tools for Outstanding Service
Real-time coaching & training
Use features like listen, barge, whisper or call recording to manage, monitor and train call center agents.
Intelligent routing
Route inbound calls based on capacity, availability, and rules that you define in one easy-to-use interface.
Transcriptions and sentiment analysis
Call transcription with Sentiment Analysis provide supervisors valuable analytics for training and problem-solving.
Deeper customer relations
Easily integrate your CRM to include screen pops, quick dial links and notes about each and every customer interaction.
Free Your Agents
Empower your employees to focus on what they do best: delivering exceptional service and support to your customers.
Free Your Agents
Custom reporting
Allow your supervisors to build reports based on what they want to see. Use the date to create actionable insights that drive success.
Real-time data
Monitor critical KPls, agent performance, and customer experience with key metrics in easy-to-understand displays, so you know exactly what is happening with your systems in real time.
Transcriptions and sentiment analysis
Call transcription with Sentiment Analysis provide supervisors valuable analytics for training and problem-solving.
Cradle-to-grave
Break down complex data, identify training issues, and create resolution metrics with cradle-to-grave call details and over 30 pre-built templates.
Smart Support
Supervisor Features
Smart Support
Work anywhere
Built with hybrid workforces in mind. agents can work from anywhere using OneCloud's soft phone with built-in queue controls, stats, widgets, and more.
Real-time data
Monitor critical KPls, agent performance, and customer experience with key metrics in easy-to-understand displays, so you know exactly what is happening with your systems in real time.
Customizable IVR
Create interactive voice responses in minutes with customer selection by key or voice.
Cradle-to-grave
Break down complex data, identify training issues, and create resolution metrics with cradle-to-grave call details and over 30 pre-built templates.
Speed Up Support and Increase Conversion
OneCloud works with several customzied CCaaS add-ons and reporting options to fit every contact center business need. See which option works best for your contact center.
Speed Up Support and Increase Conversion
We offer several reporting options to fit every contact center business need.
Custom Wall Boards, Robust Analytics & Comprehensive Reporting Options
Create custom
Custom Wall Boards, Robust Analytics & Comprehensive Reporting Options
Understand Your Data
Understand Your Data
Try Enhanced Reporting for OneCloud FREE for 30 days!
Get comprehensive reporting from the deeply-integrated Enhanced Reporting add-on for OneCloud Call Center.
Promotion includes free call recording and 10GB of call storage.
* Enhanced Reporting trial is for existing OneCloud users only. If you are new and interested in Enhanced Reporting, or any of the OneCloud suite of features, please contact us for a complete demo.
