Contact Center Technology That Improves CX

Every customer interaction is crucial to building brand loyalty. OneCloud Professional Contact Center is a fully customizable and easy-to-use solution that provides robust tools and reporting features for a better customer experience.

Simplify Customer Connections

Every customer interaction is crucial to building brand loyalty. OneCloud Contact Center is a fully customizable and easy-to-use solution that provides robust tools and reporting features for a better customer experience.

Intelligent Tools
for Outstanding Service

Agent Features

Real-time coaching & training

Use features like listen, barge, whisper or call recording to manage, monitor and train call center agents.

Agent dashboards

Gives your agents a single-pane-of-glass view of all their calls — including those in queue — as well as important performance metrics and customer information.

Intelligent routing

Route inbound calls based on capacity, availability, and rules that you define in one easy-to-use interface.

CRM integration

Build deeper relations with your customers by using screen pops, quick dial links, and notes about each and every interaction.

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Queue callback

Instead of waiting on hold, allow your customers to hold their place in line and receive a callback.

Web chat

Allow customers to interact with a live agent on your website. Customize your chats to route based on your employee’s skill level and customer questions.

Intelligent Tools for Outstanding Service

Real-time coaching & training

Use features like listen, barge, whisper or call recording to manage, monitor and train call center agents.

Intelligent routing

Route inbound calls based on capacity, availability, and rules that you define in one easy-to-use interface.

Transcriptions and sentiment analysis

Call transcription with Sentiment Analysis provide supervisors valuable analytics for training and problem-solving.

Deeper customer relations

Easily integrate your CRM to include screen pops, quick dial links and notes about each and every customer interaction.

Free Your Agents

Empower your employees to focus on what they do best: delivering exceptional service and support to your customers.

Free Your Agents

Custom reporting

Allow your supervisors to build reports based on what they want to see. Use the date to create actionable insights that drive success.

Real-time data

Monitor critical KPls, agent performance, and customer experience with key metrics in easy-to-understand displays, so you know exactly what is happening with your systems in real time.

Transcriptions and sentiment analysis

Call transcription with Sentiment Analysis provide supervisors valuable analytics for training and problem-solving.

Cradle-to-grave

Break down complex data, identify training issues, and create resolution metrics with cradle-to-grave call details and over 30 pre-built templates.

Smart Support

Supervisor Features

Work anywhere

Built with hybrid workforces in mind. agents can work from anywhere using OneCloud's soft phone with built-in queue controls, stats, widgets, and more.

Real-time data

Monitor critical KPls, agent performance, and customer experience with key metrics in easy-to-understand displays, so you know exactly what is happening with your systems in real time.

Customizable IVR

Create interactive voice responses in minutes with customer selection by key or voice.

Cradle-to-grave

Break down complex data, identify training issues, and create resolution metrics with cradle-to-grave call details and over 30 pre-built templates.

Speed Up Support and Increase Conversion

OneCloud Professional Contact Center offers dozens of comprehensive reports right out of the box, but if your supervisors need more detail, Enhanced Reporting for OneCloud is a great option for customized analytics and reporting options to fit every business need.

Sign up to get Enhanced Reporting free for 30 days. Promotion includes free call recording and 10GB of call storage.

Speed Up Support and Increase Conversion

We offer several reporting options to fit every contact center business need.

Ready to Step
Into the Future?

Upgrade to OneCloud CX™, a truly powerful AI-driven omnichannel contact center solution

Start Delivering Better Customer Experiences

See how excellent CX can not only reduce customer churn, but can actually increase sales and improve employee satisfaction.
See how OneCloud CCaaS can improve your company's customer experience, as well as your employee satisfaction.

Start Delivering Better Customer Experiences

See how excellent CX can not only reduce customer churn, but can actually increase sales and improve employee satisfaction.
See how OneCloud CCaaS can improve your company's customer experience, as well as your employee satisfaction.