JOB SUMMARY

OneCloud Corporation is seeking an Internal Systems Engineer to own the architecture, development, and support of our internal IT infrastructure and CRM platform (Zoho CRM). This role goes beyond administration — you'll design and build custom scripts, automations, and integrations that shape how our CRM actually works, while also keeping our broader systems environment running smoothly. You're the right fit if you enjoy solving problems with code as much as configuration, and want ownership over how internal systems scale with the company.

RESPONSIBILITIES

• Own the administration of the company CRM platform — managing users, roles, permissions, pipelines, custom fields, and data integrity
• Serve as the primary point of contact for internal IT helpdesk escalations: hardware, software, network, and account issues
• Administer and maintain internal systems including Active Directory/Google Workspace, VPN, MDM, and SaaS platform accounts
• Write custom scripts (Zoho Deluge or equivalent), build workflow rules, and develop integrations between the CRM and internal/third-party systems via API
• Design, build, and maintain CRM workflows, automations, and integrations with internal tools and third-party systems
• Design and maintain custom functions, triggers, and automations that extend CRM functionality beyond out-of-box configuration
• Develop and manage CRM reports and dashboards that give leadership and revenue teams actionable visibility
• Lead CRM data hygiene efforts: deduplication, standardization, imports, and audit processes
• Evaluate, implement, and support new internal tools and systems as the business evolves
• Provide training and documentation to internal users on systems and CRM best practices
• Collaborate with leadership and department heads to translate business requirements into system solutions
• Manage vendor relationships and renewals for internal software and IT services
• Support onboarding and offboarding of employee accounts, devices, and system access
• Other duties as assigned by leadership

QUALIFICATIONS

• Hands-on experience developing/scripting within a CRM platform (Zoho Deluge, Salesforce Apex, or similar) required
• Working knowledge of REST APIs and experience building CRM integrations with third-party tools
• Excellent verbal and written communication skills
• Strong interpersonal and customer relationship management skills
• Exceptional organizational skills and attention to detail
• Strong analytical and problem-solving capabilities
• Demonstrated supervisory and leadership ability
• Proficient in Microsoft Office Suite and service management platforms such as ConnectWise or Salesforce
• Must be willing and able to work extended hours, as operational needs require
• Must be able to lift up to 25 pounds on an occasional basis
• Must be willing to submit to a background check in accordance with applicable local laws and regulations
• Must be 21 years of age or older and possess a valid driver’s license with a clean driving record

EDUCATION & EXPEREINCE

• Bachelor's degree in Information Systems, Computer Science, Management Information Systems (MIS), or a related field, or equivalent professional experience
• Minimum of two (2) years of experience developing or scripting within a CRM platform required
• Broad experience in telephony, VoIP, paging, networking, and related technology fields strongly preferred 

Job Summary:

Ready to build something? As an Account Executive at OneCloud Corporation, you will own your market pursuing new business, nurturing client relationships, and delivering compelling, consultative pitches across the  Greensboro--Winston-Salem--High Point Area (Remote) . You will bring a strong command of our products and services, a sharp eye on industry trends, and the drive to connect clients with solutions that genuinely move their business forward. Expect a mix of office collaboration and client-facing travel, all within a team culture that values excellence, accountability, and each other. 

Duties/Responsibilities:

• Client Relationship Management: Develop and maintain strong relationships with potential and existing clients and partners, serving as the primary company liaison to facilitate communication regarding sales opportunities, service delivery, installation timelines, and billing inquiries. Ensure customer satisfaction through proactive relationship management, swift issue resolution, and strategic introduction of new products, services, and enhancements that address evolving client needs.
• Lead Generation & Network Expansion: Build and maintain a robust network of sources from which to consistently identify new sales leads and expand OneCloud's market presence.
• Consultative Solution Selling: Identify and understand customer product or service needs, then suggest and position tailored solutions to meet those needs. Demonstrate the functions and utility of products and services to customers, highlighting the features and benefits most relevant to each prospect.
• Sales Administration & Documentation: Prepare and deliver professional quotes, down payment terms, bid specifications, and proposals in adherence to company pricing guidelines and approval protocols. Maintain meticulous documentation of all sales activities—including opportunities, calls, orders, lost business, and customer or vendor relationship issues—in Salesforce, ConnectWise, or other designated CRM and business software.
• Business Growth & Profitability: Achieve or exceed sales targets while managing expenses effectively to maximize organizational profitability and drive sustainable growth.
• Collaborative Teamwork: Support colleagues in achieving their objectives, contribute constructive suggestions for process improvements, and foster a positive team culture that aligns with broader company initiatives.
• Personal Accountability: Take ownership of your business territory and client relationships, completing all administrative requirements with timeliness and precision. Represent yourself and the company with the highest degree of professionalism and integrity.

Required Skills/Abilities: 

• Excellent interpersonal and customer service skills with demonstrated ability to build trust-based client relationships
• Proven sales and negotiation skills with a track record of meeting or exceeding targets
• Superior written and verbal communication skills with ability to articulate complex technical concepts clearly
• Thorough understanding of technical products and services to be sold
• Strong analytical thinking and creative problem-solving abilities
• Excellent organizational skills and attention to detail
• Resilience and adaptability in fast-paced, high-pressure environments with the ability to multitask and maintain a sense of urgency
• Proficiency with Microsoft Office Suite and CRM platforms
• Valid driver's license with clean driving record
• Willingness to undergo background and reference checks

Education and Experience:

• Bachelor's degree in Marketing, Entrepreneurship, Business, or related field (or equivalent professional experience)
• Minimum two years of relevant sales experience, preferably in telecom, technology, managed services, SaaS, UCaaS, VoIP, or related field
• Two or more years of experience supporting and participating in team sales initiatives, including assembling and presenting pertinent information for assigned accounts

Physical Requirements:

• Ability to work comfortably in an office environment with prolonged periods of sitting and computer use
• Capacity to lift up to 15 pounds occasionally
• Based out of the Greensboro, NC or Charlotte, NC with willingness to travel regularly for client meetings and industry events

Benefits: 

• Comprehensive benefits package including health, dental, vision, and retirement plans
• Competitive compensation structure with performance incentives
• Collaborative and innovative work culture
• Generous paid time off program including vacation, holidays, and personal days
• Professional development opportunities

#LI-1CLOUD 

#ZR

Job Summary: 

The Customer Care Implementation Specialist (I) is an entry-to-mid-level role serving as the frontline point of contact for OneCloud's small business clients. This position blends client onboarding and implementation with ongoing account support, proactive outreach, and basic sales activities. The ideal candidate is organized, self-motivated, and passionate about delivering exceptional customer experiences in a fast-paced UCaaS and telecom environment.

Duties/Responsibilities: 

Onboarding & Implementation

• Coordinate all phases of client implementation — planning, scheduling, resource allocation, and equipment delivery.
• Deliver customized product training to ensure effective client adoption and smooth onboarding experience.
• Monitor project milestones, provide status updates, and maintain accurate project documentation.

Customer Care & Support

• Serve as the first point of contact for inbound client calls; resolve inquiries or route to the appropriate team.
• Answer general billing questions and guide clients through online billing portals.
• Document all interactions in the CRM and meet performance metrics for satisfaction and first-call resolution.

Account Management & Sales Support

• Manage an assigned portfolio of small business accounts with proactive outreach and day-to-day support.
• Monitor account health indicators and flag churn risks to leadership.
• Identify upsell and cross-sell opportunities; prepare accurate quotes and process approved sales orders.

Qualifications

• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, SharePoint) and CRM platforms (Salesforce, HubSpot, or equivalent).
• Experience in customer service, account management, or a client-facing telecom, SaaS, or call center role.
• Basic understanding of UCaaS and general telecom terminology a plus.
• Fluent in English, written and spoken.

Education

• Bachelor's degree in a related field; or two (2) years of progressive experience in lieu of each year of education.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Willing and able to travel to client locations; must be 21+ with a valid driver's license and good driving record.

#ZR

Join our team as a Telecommunications & Technology Infrastructure Field Technician! We’re looking for a hands-on professional who enjoys working with structured cabling, phone systems, and network technologies while also supporting customers remotely. In this role, you’ll install, maintain, and troubleshoot voice and data systems, including SIP equipment and low-voltage infrastructure. This full-time position offers variety, with both local and out-of-state travel (company vehicle provided), flexible hours, and opportunities for overtime. If you have 2+ years of cabling experience, strong technical skills, and a customer-focused mindset, we’d love to hear from you!

Duties/Responsibilities

• Install voice, data, CATV, and paging cabling
• Install phone systems, telephones, SIP telephone lines, cell booster equipment, networking equipment, POS registers, PCs, TVs, and peripherals
• Pre-build, configure, and test phone systems and SIP equipment prior to installation
• Provide on-site and remote maintenance support for all installed products and cabling
• Provide on-site assistance to customer's networking team for various troubles and equipment upgrades
• Evaluate, diagnose, troubleshoot cabling infrastructure systems and perform repairs as necessary
• Install cable pathway systems, fire-stop systems, and various cables including twisted pair, fiber optic, coax, and other low voltage cables (cable trays, cable racks, J-hooks or D-rings)
• Install, terminate, test, label and document structured cabling system and all types of fiber optic horizontal & backbone cables
• Dress and route cable into telecommunications closets, modular furniture and other work area outlets
• Build out telecommunications and equipment rooms
• Function in a hybrid role providing both field and remote support for all services
• Travel locally and out-of-state (currently servicing Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, and Florida)
• Perform other related duties as assigned

Required Skills/Abilities

• Strong analytical and problem-solving skills
• Ability to master new skills quickly and efficiently
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Strong communications skills (email, phone, in-person)
• Voice and data cabling experience
• Telecom and paging installation and troubleshooting experience
• Customer service experience
• VoIP or networking experience
• Ability to read and interpret blueprints and know basic industry codes for network cabling
• Ability to use hand tools, power tools, and other diagnostic equipment
• Detail-oriented and organized
• Ability to follow complex directions

Education and Experience

• Associate degree or certification in a technology services/technical discipline, or equivalent work experience
• Minimum 2+ years' experience installing, servicing, and maintaining low voltage cable infrastructure systems such as Cat3, Cat5, Cat5e, Cat6, Cat6A, and Fiber Optic structured cable distribution systems
• Experience installing, terminating & testing low voltage cables & fiber optical cables to include twisted pair cable, coax, single mode & multi-mode fiber optical cables
• Manufacturer specific experience and/or certifications preferred (BICSI, Panduit, Commscope, Hubbell, Corning, Leviton, AV, etc.)
• Comprehension of terminology pertaining to installation & service of cabling infrastructure for telecom, data, security & wireless systems

#ZR

#LI-1CLOUD

Join our OneCloud team as a Business Development Manager and play a key role in driving growth and building meaningful client partnerships. In this dynamic position, you’ll combine technical expertise with a consultative approach to deliver tailored solutions that solve real business challenges and generate revenue. You’ll engage directly with clients through meetings, presentations, and product demonstrations bringing our offerings to life while staying ahead of industry trends and innovations. While primarily office-based, this role offers exciting opportunities to connect face-to-face and make a real impact. If you’re passionate about growth, thrive in a collaborative environment, and are committed to excellence, we’d love to have you help shape the future of our business.

Duties/Responsibilities:

• Strategic Relationship Development: Build and nurture meaningful relationships with both prospective and existing clients, serving as the primary company liaison to facilitate seamless communication regarding sales opportunities, service delivery, implementation timelines, and billing inquiries.
• Customer Experience Management: Drive client satisfaction through proactive relationship management, swift issue resolution, and strategic introduction of new solutions that address evolving business needs.
• Lead Generation & Network Expansion: Develop and maintain a robust network of industry contacts and referral sources to consistently identify new sales opportunities and expand OneCloud's market presence.
• Consultative Solution Selling: Conduct thorough needs assessments to understand client business  challenges, then architect and propose tailored technology solutions that deliver measurable value. Perform effective product demonstrations      highlighting features and benefits most relevant to each prospect.
• Business Development Administration: Create professional quotes, contracts, and proposals with adherence to company pricing guidelines and approval protocols. Maintain meticulous documentation of all sales activities and customer interactions in CRM systems.
• Business Growth & Profitability: Achieve or exceed sales targets while managing expenses effectively to maximize organizational profitability and drive sustainable growth.
• Collaborative Teamwork: Support colleagues in achieving their objectives, contribute constructively to process improvements, and champion a positive team culture that aligns with broader company initiatives.
• Personal Accountability: Take ownership of your business territory and client  relationships, completing all administrative requirements with timeliness and precision.

Required Skills/Abilities: 

• Exceptional interpersonal skills with demonstrated ability to build trust-based client relationships
• Proven sales achievement record with strong negotiation and closing capabilities
• Superior written and verbal communication skills with ability to articulate complex technical concepts clearly
• Comprehensive understanding of cloud-based technologies and services
• Strong analytical thinking and creative problem-solving abilities
• Excellent time management and organizational skills with attention to detail
• Resilience and adaptability in fast-paced, sometimes high-pressure environments
• Proficiency with Microsoft Office Suite and CRM platforms
• Valid driver's license with clean driving record
• Willingness to undergo background and reference checks

Education and Experience:

• Bachelor's degree in Marketing, Entrepreneurship, Business, or related field (or equivalent professional experience)
• Minimum three years of relevant sales experience, preferably in telecom, cloud technology, managed services, VoIP, or related technical fields
• Demonstrated success in new business acquisition and account management
• Experience with consultative selling approaches and complex sales cycles

Physical Requirements

• Ability to work comfortably in an office environment with prolonged periods of sitting and computer use
• Capacity to lift up to 15 pounds occasionally
• Willingness to travel regularly for client meetings and industry events

Benefits: 

• Comprehensive benefits package including health, dental, vision, and retirement plans
• Competitive compensation structure with performance incentives
• Collaborative and innovative work culture
• Generous paid time off program including vacation, holidays, and personal days
• Professional development opportunities

#LI-1CLOUD 

#ZR