Introduce Yourself
Let’s get started building the perfect communications solution for your business.
Rather talk to a real person?
800.637.3148
• Receive & Open Analytics | • Text-to-Speech for Voice Alerts |
• Unlimited Contacts | • Technical Support |
• Two-way Conversations | • Open API |
• Create Personalized Messages with Tokens | • OneCloud Paging Alerts** |
• Unlimited Users | • No 160 Character Limit (longer messages will count as 2+ credits) |
• Translations from English to Spanish, French & Hebrew* | • Message Scheduling |
• Contact Management | • Delivery Reports |
• Real-time Delivery | • Dedicated Phone Number Included |
• Unlimited Contact Groups | • Automated Opt-In Feature |
• Opt-Out Feature | • Auto Replies via Keywords |
• Queue Call Back | • Alert Dashboard |
• MS Teams Webhook | • Add Subscribers via URL or QR Code |
• OneCloud SSO | • Salesforce Campaign Integration |
CRM | CHROME | DESKTOP (ELITE) |
---|---|---|
4me | ● |
|
Accelo | ● | |
Access Microsoft | ● |
|
Access Profile (Microdec Profile CRM) | ● |
|
ACT! | ● |
|
AgencyBloc | ● | |
AMS 360 | ● | |
Apptivo2 | ||
AutoTask | ● | ● |
Bitrix | ● |
|
BOSYS | ● |
|
Call Connect GP (Patient Connect) | ● |
|
Candor SIS (Sales Information System) | ● |
|
Carerix | ● |
|
Cliniko | ●1 |
|
ConnectWise Manage | ● | ● |
Customer Trax | ● | |
Denticon | ● | |
Dezrez | ● |
|
DrChrono | ● | |
Drift | ● | |
Dynamics 365 Customer Engagement | ● | ● |
eAgent | ● | |
eGroupware | ● |
|
Envoy Taxi Dispatch System | ● |
|
eLead | ● | |
Exact Online | ● |
|
EZLynx | ● | |
Flexkids | ● |
|
Flywheel CRM | ● | |
Freshdesk | ● | ●2 |
FuseMetrix | ● |
|
Goldmine | ● |
|
Google Contacts | ● |
|
Halo Service Desk (NetHelpDesk) | ● |
|
HelpScout | ● | |
Hubspot | ● | ● |
Infusionsoft | ● | |
JobDiva | ● |
|
Kaseya (ITGLUE)2 | ||
Kayako | ● | |
Keap | ● | ● |
LDAP | ● |
|
LeadMaster | ● | |
Lighthouse | ● | |
Logical Office | ● |
|
MarketSharp | ● | |
Maximizer | ● |
|
Microsoft Outlook | ● |
|
Microsoft Teams | ● | ● |
NetSuite | ● |
|
NowCerts | ● | |
Nutshell | ● | |
ODBC | ● |
|
Odoo | ● |
|
OnContact CRM | ● |
|
PCHomes | ● |
|
PerfectView Online CRM | ● |
|
PestPac | ● | |
Pharmapartners Medicom | ● |
|
Pipedrive | ● |
|
Propertyware | ● | |
Quick Books Online | ● |
|
QuickBase | ● | |
Really Simple Systems | ● |
|
Redspot Interactive | ● | |
Redtail | ● | ● |
Rev.io | ● | |
RidderIQ | ● |
|
Robin HQ | ● |
|
RPM | ● |
|
Sage | ● |
|
Salesforce | ● | ● |
Salos AutomaaT GO | ● |
|
Shopify | ●2 |
|
Simplicate | ● |
|
Smart Advocate | ● | |
Stripe | ● | |
Sugar | ● | ● |
SuperOffice | ● |
|
Syncro | ● | |
Sysaid | ● | |
Teamleader | ● |
|
TechMan | ● |
|
TITAN | ● |
|
Trello | ● | |
VinSolutions | ● | |
vTiger | ● | ● |
webCRM | ● |
|
WebSolve | ● |
|
WhitePages | ● | |
WinSIMS | ● |
|
Workbooks | ● |
|
Yoobi | ● |
|
Zendesk | ● | ● |
Zoho (Crm, Recruit, Creator) | ● | ● |
Feature | Teams with Microsoft Calling Plan | Teams Only with OneCloud Calling Plan | Teams with OneCloud PBX |
---|---|---|---|
Calling Plan | Microsoft PSTN Calling Plan (Uses a Third party) | OneCloud Calling Plan | OneCloud Calling Plan |
Microsoft License Required | Microsoft Phone System license and per user PSTN calling plan | Microsoft Phone System license | Microsoft Phone System license |
Call, Transfer, Hold | Yes | Yes | Yes |
Call Pickup Groups | No | Yes | Yes |
Call Blocking, Park | No | Yes | Yes |
Attendant Console | No | No | Yes |
Advanced PBX Features | No | No | Yes, see OneCloud features page |
Cloud Voicemail | Yes | Yes | Yes |
Voicemail to Email | Yes | Yes | Yes |
Auto Attendant | Basic, Requires Microsoft 365 Phone System Virtual User license | Yes | Yes |
Internal Caller ID | Basic Control | Yes | Yes |
Native Call Reporting | No | Yes | Yes |
Call Reporting | No | Yes | Yes |
Call Recording | No | Yes | Yes |
External Caller ID | Yes | Yes | Yes |
Advanced Routing Rules | No | Yes | Yes |
Automatic Call Distribution (ACD) | No | No | Yes |
Desktop Phone | Teams Phone Only | Teams Phone Only | Yes, Any SIP phone and or Teams phone |
Mobile Phone IOS/ Android App | Yes | Yes, Teams Only | Yes, OneCloud or Teams |
Integrated Cellular plan available | No | No | Yes (OneCloud Mobile) |
TelWare White Glove Installation | No | Yes | Yes |
Remote support | Yes, Microsoft | Yes, TelWare 5-Star Support | Yes, TelWare 5-Star Support |
SMS/ MMS Mobile Texting | No | No | Yes |
Emergency Notification/ SMS Blasting | No | Yes, available with AlertBlast | Yes, available with AlertBlast |
Interoperate with overhead pagers, analog devices | No | No | Yes |
Secure Faxing | No | Yes, available with SecureFax | Yes, available with SecureFax |
Voice to Fax detection | No | Yes | Yes |
Local Phone Number | Obtained through Microsoft Third Party using Communication Credits ($50.00 minimum recharge per month) | Yes, 1 Local number per user included or $1 per number | Yes, 1 Local number per user included or $1 per number |
Emergency Dialing and E-911 | Yes | Yes | Yes |
Call Queues | Basic, Requires Microsoft 365 Phone System Virtual User license | Yes | |
Music On Hold | Basic Control | Yes, advanced per site, group or user | Yes, advanced per site, group or user |
Teams Integrated Dialing | Yes | Yes | Yes |
Audio Conference Room | Add-on Audio Conferencing license | Yes | Yes |
Line Pooling | No | Yes | Yes |
Toll Free Numbers | Obtained through Microsoft Third Party using Communication Credits ($50.00 minimum recharge per month) | Yes, $10.00 per number | Yes, $10.00 per number |
Virtual Meetings | Yes, Teams $4.00 per user | Yes, Teams $4.00 per user | Yes, Teams 4.00 per user or HDMeet is included with each user. |
Scalable, Multi - Site | All-a cart pricing gets expensive as you grow | Yes, pooled pricing plans available | Yes, pooled pricing plans available |
Softphone | Yes, Teams Only | Yes, Teams Only | Yes, Teams or OneCloud |
Internal Chat | Yes | Yes | Yes |
Directly control disaster recovery and IP failover | No | Yes | Yes |
Features Available | OneCloud Call Center | Enhanced Reporting | XIMA |
---|---|---|---|
Dashboard (Wallboards) with Realtime Data | Best | ● | ● |
Historical Reporting | ● | Best | ● |
Call Center Routing | ● | Best |
|
Queue Call Back | ● | Best |
|
Supervisor Realtime Tools | ● | Best |
|
Cradle to Grave Reporting | ● | ● | ● |
Contact Center Agent Experience | ● | Best |
|
Web Chat | ● |
||
Cloud-Based (Hosted) | ● | ● | ● |
IVR & Auto Attendants | ● | ● |
|
Skills Based Routing | ● |
||
Scheduled Reports | ● | Best | ● |
Sentiment Analysis | ● ($) | ||
Cost | $ | $ | *CC + $$ |
* Requires OneCloud Call Center
/video/AlertBlast.mp4