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Operator Connect for Microsoft Teams
Purple is popular.
Operator Connect for Microsoft Teams
Purple is popular.
What is Operator Connect?
A Microsoft platform designed for authorized third-party providers to facilitate Public Switched Telephone Network (PSTN)
calling via Microsoft Teams Phone.
Certified
Native Teams
Optimize Costs
Uptime Reliability
Fully compliant partner in Operator Connect Program
Simple usability for your users - local and international calls from within the Teams application
Consolidate communications vendors, equipment and tools into a single source
SLA requirements including exceeding 99.999% and fully geo-redundant interconnections for unparalleled reliability
Is Operator Connect for Microsoft Teams Right for You?
If you need complete telephony control, want to keep some on-prem equipment, and have coding skills, then Direct Routing is still perfect for you. If you value ease of use, and you don't want to manage your SBCs in-house, give Operator Connect a go.
Don't have PowerShell knowledge
Have a global, distributed workforce
Want to fully migrate to the cloud
Need a direct-to-carrier relationship
Prefer number self-servicing
The Differences Between Operator Connect and Direct Routing as a Service
Microsoft Teams Direct Routing
Operator Connect Comparison
Bring your own carrier
Choose from approved carriers
On-premises or cloud managed SBC
Cloud only
Session border controllers must be approved
Operators must be verified by Microsoft
Managed, indirect connection between carrier & Microsoft
Direct connection between carrier network & Microsoft
Numbers managed on third-party software
Numbers managed in Teams Admin Center
Different interface per SBC
Same interface if you have multiple carriers
Available wherever your SBC is
Not available in all countries
Third-party SBC SLA
Microsoft SLA
Support for legacy PBX functionality via SBC
Legacy PBX functionality not supported
Supports all PBX integrations
Supports Microsoft 365 approved integrations
Supports hybrid deployments
No support for hybrid deployments
Configurable voice routing
Standard voice routing only
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