| Calling Plan | Microsoft PSTN Calling Plan (Uses a Third party) | OneCloud Calling Plan | OneCloud Calling Plan |
| Microsoft License Required | Microsoft Phone System license and per user PSTN calling plan | Microsoft Phone System license | Microsoft Phone System license |
| Call, Transfer, Hold | Yes | Yes | Yes |
| Call Pickup Groups | No | Yes | Yes |
| Call Blocking, Park | No | Yes | Yes |
| Attendant Console | No | No | Yes |
| Advanced PBX Features | No | No | Yes, see OneCloud features page |
| Cloud Voicemail | Yes | Yes | Yes |
| Voicemail to Email | Yes | Yes | Yes |
| Auto Attendant | Basic, Requires Microsoft 365 Phone System Virtual User license | Yes | Yes |
| Internal Caller ID | Basic Control | Yes | Yes |
| Native Call Reporting | No | Yes | Yes |
| Call Reporting | No | Yes | Yes |
| Call Recording | No | Yes | Yes |
| External Caller ID | Yes | Yes | Yes |
| Advanced Routing Rules | No | Yes | Yes |
| Automatic Call Distribution (ACD) | No | No | Yes |
| Desktop Phone | Teams Phone Only | Teams Phone Only | Yes, Any SIP phone and or Teams phone |
| Mobile Phone IOS/ Android App | Yes | Yes, Teams Only | Yes, OneCloud or Teams |
| Integrated Cellular plan available | No | No | Yes (OneCloud Mobile) |
| TelWare White Glove Installation | No | Yes | Yes |
| Remote support | Yes, Microsoft | Yes, TelWare 5-Star Support | Yes, TelWare 5-Star Support |
| SMS/ MMS Mobile Texting | No | No | Yes |
| Emergency Notification/ SMS Blasting | No | Yes, available with AlertBlast | Yes, available with AlertBlast |
| Interoperate with overhead pagers, analog devices | No | No | Yes |
| Secure Faxing | No | Yes, available with SecureFax | Yes, available with SecureFax |
| Voice to Fax detection | No | Yes | Yes |
| Local Phone Number | Obtained through Microsoft Third Party using Communication Credits ($50.00 minimum recharge per month) | Yes, 1 Local number per user included or $1 per number | Yes, 1 Local number per user included or $1 per number |
| Emergency Dialing and E-911 | Yes | Yes | Yes |
| Call Queues | Basic, Requires Microsoft 365 Phone System Virtual User license | | Yes |
| Music On Hold | Basic Control | Yes, advanced per site, group or user | Yes, advanced per site, group or user |
| Teams Integrated Dialing | Yes | Yes | Yes |
| Audio Conference Room | Add-on Audio Conferencing license | Yes | Yes |
| Line Pooling | No | Yes | Yes |
| Toll Free Numbers | Obtained through Microsoft Third Party using Communication Credits ($50.00 minimum recharge per month) | Yes, $10.00 per number | Yes, $10.00 per number |
| Virtual Meetings | Yes, Teams $4.00 per user | Yes, Teams $4.00 per user | Yes, Teams 4.00 per user or HDMeet is included with each user. |
| Scalable, Multi - Site | All-a cart pricing gets expensive as you grow | Yes, pooled pricing plans available | Yes, pooled pricing plans available |
| Softphone | Yes, Teams Only | Yes, Teams Only | Yes, Teams or OneCloud |
| Internal Chat | Yes | Yes | Yes |
| Directly control disaster recovery and IP failover | No | Yes | Yes |
