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Is This Your Chair?
If joining one of the greatest teams in the Southeast and becoming part of our extended family is something you're ready to do, then yes, this could be your chair.
Is This Your Chair?
If joining one of the greatest teams in the Southeast and becoming part of our extended family is something you're ready to do, then yes, this could be your chair.
Comprehensive Insurance
Your well-being matters. Enjoy comprehensive health, dental, vision, and life coverage.
Employee Assistance Program
Personal and professional support beyond the workplace.
Time Off Benefits
Achieve work-life balance with generous vacation and paid holidays.
401(k) Match
Invest in your future confidently with our 401(k) plan and a generous employer match.
Dynamic Learning
Unlock your potential through exciting learning and development opportunities.
Career Advancement Support
Elevate your career with tailored support and growth opportunities.
Perks and Advantages
Becoming a part of OneCloud means entering a community that prioritizes your well-being.
Comprehensive Insurance
Your well-being matters. Enjoy comprehensive health, dental, vision, and life coverage.
Employee Assistance Program
Personal and professional support beyond the workplace.
Time Off Benefits
Achieve work-life balance with generous vacation and paid holidays.
401(k) Match
Invest in your future confidently with our 401(k) plan and a generous employer match.
Dynamic Learning
Unlock your potential through exciting learning and development opportunities.
Career Advancement Support
Elevate your career with tailored support and growth opportunities.
Perks and Advantages
Discover Opportunities at OneCloud
At OneCloud, we believe in cultivating an environment where our employees not only succeed but thrive. Our team is at its peak when our members are content, driven, and invested. If you're seeking a workplace where your career can blossom, come and explore the opportunities awaiting you at OneCloud.
Discover Opportunities at OneCloud
At OneCloud, we believe in cultivating an environment where our employees not only succeed but thrive. Our team is at its peak when our members are content, driven, and invested. If you're seeking a workplace where your career can blossom, come and explore the opportunities awaiting you at OneCloud.
Open Positions
Open Positions
Implementation Onboarding Specialist, you will play a key role in setting up new customers for long-term success by guiding them through the initial phases of adopting our SaaS product. Your responsibilities will involve managing the onboarding process, ensuring that customers are fully trained, and that their implementation aligns with their goals. The ideal candidate has a passion for helping customers, a strong technical aptitude, and excellent communication skills. While Onboarding/Implementation Specialist typically work in an office setting, they often travel to conduct meetings and demonstrations for clients.
To be successful in this role, you will need to be highly organized, self-motivated, able to work on tight deadlines, be competent in using Microsoft Office applications such as Word and Excel, and have exceptional verbal, written, and presentation skills.
Responsibilities:
- Manage and coordinate the onboarding process for new customers from start to finish, ensuring a seamless experience. This includes initial setup, data import, and configuration based on customer requirements.
- Conduct training sessions to educate customers on product features, best practices, and usage strategies to maximize product adoption and ROI.
- Collaborate with customers to understand their business goals and map out an implementation plan to ensure our SaaS solution meets their needs.
- Provide customers with relevant resources, documentation, and support materials to foster self-sufficiency and better user experience.
- Work closely with the Support and Product teams to resolve customer issues during onboarding, escalating when necessary, and ensuring timely follow-up.
- Track customer onboarding progress, product adoption, and satisfaction metrics; report findings to the team to drive continuous improvement.
- Collect and communicate customer feedback to internal teams, especially the Product and Customer Success teams, to inform product improvements and feature requests.
- Partner with Sales, Customer Success, and Product teams to facilitate smooth transitions and improve overall customer experience.
- Develop and refine onboarding documentation, training materials, and processes to enhance the onboarding experience.
- 2+ years in a customer-facing role, preferably in SaaS onboarding, customer success, or support.
- Experience with SaaS platforms and an ability to quickly learn and explain complex software.
- A strong desire to help customers achieve success and the ability to handle challenging situations with empathy and professionalism.
- Ability to manage multiple onboarding projects simultaneously with excellent organizational skills and attention to detail.
- Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical users.
- Resourceful, solution-oriented approach to addressing customer issues during the onboarding process.
- Familiarity with CRM and customer success tools (e.g., Salesforce, Gainsight, ChurnZero, Zoho) and project management software (e.g., Jira, Asana) is a plus.
Education and Experience:
- Bachelor’s degree in business, Communications, Information Technology, or related field.
- Experience with training or creating customer resources, such as help articles and training videos.
- Familiarity with Agile/Scrum methodologies.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Willing and able to travel to client locations.
- A valid driver’s license and good driving record.
Benefits:
- Comprehensive Benefits (health, dental, vision, and retirement plans)
- Competitive Salary
- Innovative Environment
This role is a Sales Lead Generator and is responsible for making outbound telephone calls for the purpose of driving new sales opportunities through targeted lead generation activities, marketing campaigns, and website traffic. This role will focus on tele-prospecting, researching potential customers, and helping drive the sales pipeline by setting appointments for our field sales organization. The ideal candidate will have strong communication skills verbally and written with a keen understanding of the sales process, this position will be expected to increase the number of outbound leads driven to the sales team and may be required to qualify in-bound leads. This position is an in-office role Monday through Friday from 8am to 5pm.
Duties/Responsibilities:
- Contact prospective clients via outbound telephone cold calling and discuss the value of a product or service to establish interest and set appointments for the field sales organization.
- Executes daily appointment generation through telephone cold calling from website traffic, social media engagement, and email campaigns.
- Manage a database of leads and capture and add new leads for sales cycles.
- Coordinate sales team by managing schedules, filing important documents, and communicating relevant information
- Sales Lead Generator to answer phone calls and emails about sales questions.
- Work experience in a similar setting, preferably with customer service, sales, or office administration
- Familiarity with CRM software
- Strong knowledge of Microsoft Office applications
- Bi-Lingual preferred
- Well-organized and responsible with an aptitude in problem-solving
- Excellent verbal and written communication skills
- A team player with a high level of dedication
- Must be able to meet deadlines in a fast-paced, sometimes high-stress work environment.
Education and Experience:
- BSc/BA in business administration or relevant field; certification in sales or marketing will be an asset
Our Small Business Account Executive will present and sell the OneCloud UCaaS and SaaS product portfolio through daily self-generating prospecting activities. This is a fantastic opportunity to earn an uncapped, performance-based income while providing valuable service to our customers. This is more than “just a sales job” – it is your chance for a fulfilling and purpose-driven career that provides opportunities for growth, stability, competitive pay, and benefits. In this role, you will be responsible for small business sales. You will work one-on-one with businesses to present and sell our UCaaS and SaaS solutions.
What You'll Do
- Effectively communicate OneCloud’s, product vision, and capabilities to potential customers
- Self-generating customer opportunities, in addition to company leads, to meet or exceed sales targets.
- Develop and maintain outstanding working relationships with customers and potential customers to ensure complete satisfaction.
- Maintain a schedule of weekly appointments with accounts in assigned location.
- Work closely with Sales Director and boundary team to ensure attainment of your sales goal
What We Are Looking For
- High school diploma
- 1-2 years of outside telecommunications sales experience preferred but will train the right individual.
- Highly driven and motivated, with a strong work ethic and integrity
- Strong time-management, organizational and prioritization abilities
- Demonstrates strong communications skills and professional credibility to influence sales leaders and professionals.
- Meticulous, creative, and decisive.
- Experience working with a CRM system is a plus.
What’s In It for You
- Base salary and lucrative commission structure based on Total Connect Value
- Comprehensive and on-going training when you start to include leadership development.
- Clear career path to Mid-Market Enterprise sales or Indirect Sales
- Engaging and fun company culture that succeeds through diversity.
- Great medical, dental, vision, 401(k) with company match, short-term & long-term disability, and life insurance options. Company paid holidays, floating holiday and (PTO).
Job Summary
As a technology communications company, our Field Support team plays a strong role in helping OneCloud achieve superior customer satisfaction. We are constantly seeking the next generation of experts to help us thrive in the telecommunications industry. This position offers the opportunity to learn a variety of technology systems and telephony/networking skills. This position requires on-call coverage for emergency dispatch in the service area throughout the year and for two scheduled 2-week periods per year for remote response. Normal workdays are Monday-Friday, start times may vary if overnight/overtime hours were worked on the previous night. Second and third shift overtime hours are often required. Weekend work is sometimes required. The position requires local and out-of-state travel, as well as office time for remote customer support and pre-installation work. This is a full-time position, and the work location includes, but is not limited to, Northern Virginia, Washington, DC, and Maryland.
Duties/Responsibilities
- Duties/Responsibilities
- Install voice, data, CATV, and paging cabling.
- Install phone systems, telephones, SIP telephone lines, cell booster equipment, networking equipment, POS registers, PCs, TVs, and peripherals.
- Pre-build, configure, and test phone systems and SIP equipment prior to installation.
- Provide on-site and remote maintenance support for all installed products and cabling.
- Provide on-site assistance to customer’s networking team for various troubles and equipment upgrades.
- Performs other duties as assigned.
- This role is a hybrid of field and remote support for all services we provide.
- Local and out-of-state travel is required. We currently service locations in Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, and Florida.
- A company vehicle is provided for work purposes.
- Strong analytical and problem-solving skills.
- Ability to master new skills quickly and efficiently.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Strong communications skills (email, phone, in-person).
- Voice and data cabling experience.
- Telecom and paging installation and troubleshooting experience.
- Customer service experience.
- VoIP or networking experience.
Physical Requirements
- Must be willing to commute and work in Northern Virginia, Washington, DC, and Maryland.
- Must be willing to work long hours both in- and out-of-state.
- Must be able to lift up to 75 pounds at times.
- Must be willing to undergo a background check, in accordance with local law/regulations.
- Must be 21 years of age with a valid driver’s license.
Benefits
- Comprehensive Benefits (Health, dental, vision, and retirement plans)
- Competitive Salary
- Innovative Environment
Job Summary:
Business Development Managers are responsible for obtaining new sales and customers, and for managing relationships with assigned customers or partners for OneCloud Corporation and its affiliates. These managers must have a thorough knowledge of their organization's products and services and need to be able to make targeted pitches for current and future clients. While Business Development Managers typically work in an office setting, they often travel to conduct meetings and demonstrations for clients. In addition to staying up to date on their organization's offerings, Business Development Managers must also stay up to date on innovations and trends in their field and how they might affect clients' operations and needs. Business Development Managers may be required to coach, mentor and/or train new hires or more junior employees as well. Business Development Managers must always follow procedures and guidelines established by OneCloud Corporation.
Duties/Responsibilities:
- Developing and maintaining relationships with potential and existing clients. This includes regular constructive communication as a liaison of the company to facilitate answers related to sales, service, installation, and billing. It is the Business Development Manager’s duty to ensure customer satisfaction through ongoing communication and relationship management, resolving any issues that may arise post-sale and alerting customers of new products, services, and enhancements that may be of interest.
- Building and maintaining a network of sources from which to identify new sales leads.
- Identifying and understanding customer product or service needs to identify and suggest products and services to meet those needs. Business Development Managers may also demonstrate the functions and utility of products and services to customers based on their needs.
- Providing information, quotes, down payment terms, and other bid specifications to clients. This includes adhering to company pricing guides and following the prescribed approval process.
- Entering activity in Zoho, ConnectWise, or other CRM and business software. It is important to follow all process and procedures to record sales activities including opportunities, calls, orders, sales, lost business, and any customer or vendor relationship problems so the company can report, manage, and grow.
- Performing other duties as assigned.
Business Development Managers are expected to project the values of OneCloud by:
- Representing yourself and the company with the highest degree of morals and ethics.
- Contributing to sales growth, expense management, and total profit.
- Enhancing customer satisfaction.
- Performing all administrative duties in a timely manner.
- Assisting others in meeting their goals.
- Making positive suggestions for improvement.
- Fostering a team attitude.
- Providing support for broader company initiatives.
- Being accountable for the management of your business.
Required Skills/Abilities:
- Excellent interpersonal and customer service skills.
- Excellent sales and negotiation skills.
- Proven ability to build and maintain relationships with clients.
- Excellent organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Thorough understanding of technical products to be sold.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Must have valid driver’s license and acceptable driving record.
- Must be willing to undergo background and reference checks.
Education and Experience:
- Bachelor’s degree in Marketing, Entrepreneurship, Business, or related field OR equivalent experience.
- At least three years of relevant experience required, preferably in telecom, technology, managed services, VoIP, or related field.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Travel to meet with clients or potential clients will be required.
Key Responsibilities:
- Product Strategy and Roadmap:
- Own and drive the product roadmap, working closely with leadership to define the long-term strategy.
- Define clear product vision, goals, and metrics for success based on customer needs, market trends, and company objectives.
- Balance business needs with technical feasibility, and prioritize features based on impact and resources.
- Cross-functional Collaboration:
- Collaborate closely with engineering, UX/UI design, and data science teams to deliver high-quality products.
- Act as the bridge between technical teams and non-technical stakeholders to ensure alignment on product priorities, timelines, and deliverables.
- Maintain strong relationships with senior leadership, providing regular updates on product status and key decisions.
- Technical Product Leadership:
- Define technical specifications and requirements, ensuring that they are clearly understood by both technical and non-technical teams.
- Work with engineering teams to ensure that the product’s technical architecture supports its current and future needs.
- Understand complex technical challenges and provide practical, innovative solutions to keep product development on track.
- Evaluate emerging technologies and assess their potential integration into the product offering.
- Agile Development and Execution:
- Lead agile product development cycles, from initial planning and sprint cycles to delivery.
- Develop user stories, prioritize backlogs, and ensure that product releases meet quality standards.
- Analyze and report on product performance, using data to refine and iterate on the product roadmap.
- Customer and Market Insights:
- Engage directly with customers to understand their pain points, preferences, and needs.
- Conduct competitive analysis and stay up to date on market trends to ensure our products remain innovative and relevant.
- Define user personas and guide the team on delivering user-centered designs.
- Product Demos and Customer Engagement:
- Provide comprehensive demos of the product to potential customers, showcasing key features and how the product solves their specific pain points.
- Tailor demos to the audience, focusing on the technical aspects of the product that matter most to different customer types.
- Work closely with the sales team to ensure a smooth handoff of leads and provide ongoing support for customer inquiries and technical questions.
- Gather feedback from potential customers during demos to continuously improve the product experience and inform future product development.
- Internal Training and Documentation:
- Provide internal product training sessions for cross-functional teams, ensuring all departments have a solid understanding of the product’s capabilities and features.
- Work with internal departments, including sales, marketing, and customer support, to update and maintain user and technical documentation.
- Collaborate with technical writers and subject matter experts to create and update knowledge base articles, FAQs, and training materials to ensure consistency and accuracy.
- Ensure internal teams are equipped with the resources and knowledge they need to effectively communicate product value to customers and stakeholders.
- Regularly update product documentation to ensure all product information is accurate, up-to-date, and aligned with new features and changes.
- Experience:
- 3+ years of experience in a Technical Product Manager or Product Manager role with a focus on technical products or platforms.
- Proven experience working in an agile development environment.
- Experience in leading the development of technical products, SaaS platforms, or enterprise solutions.
- Technical Skills:
- A strong understanding of software development processes, including experience with technologies such as React, Django, Postgres, Redis, AWS cloud computing, APIs, microservices, machine learning, WebRTC, Matrix, VoIP, Jisti, etc.
- Familiarity with product management tools (Jira, Trello, Asana) and prototyping tools (Figma, InVision).
- Strong understanding of systems architecture and the ability to communicate technical details to non-technical stakeholders.
- Soft Skills:
- Excellent communication and interpersonal skills, with the ability to collaborate across teams and levels of the organization.
- Strong problem-solving skills and the ability to think critically in high-pressure situations.
- Strong organizational and time-management abilities, with experience managing multiple priorities.
- Education:
- Bachelor’s degree in Computer Science, Software Engineering, Business, or a related field.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Flexible work hours and remote-first culture.
- A collaborative and inclusive work environment.
- Access to the latest technologies and tools.
About Us:
OneCloud is a dynamic and growing SaaS/UCaaS company committed to fostering a positive and productive work environment. We are looking for a dedicated and proactive HR Generalist to join our team and support our HR department in a variety of administrative and employee-focused functions. This role is ideal for someone with a passion for HR, excellent communication skills, and the ability to handle a range of tasks in a fast-paced office setting.
Job Overview:
As an HR Generalist, you will be responsible for providing comprehensive HR support, managing office administrative tasks, and ensuring smooth day-to-day operations. This role requires strong multitasking abilities, attention to detail, and the capacity to manage both HR-related duties and office support tasks. You will play a key role in helping to maintain a positive company culture while ensuring compliance with all HR policies and regulations.
Key Responsibilities:
Human Resources Responsibilities:
- Assist with recruitment, including posting job openings, scheduling interviews, and coordinating candidate communications.
- Administer employee onboarding and orientation programs to ensure new hires have a smooth transition.
- Maintain employee HR and Payroll records, ensuring all HR-related documents are up-to-date and compliant with regulations. Assist with bi-weekly payroll processing.
- Assist with benefits administration, including open enrollment, tracking eligibility, and responding to employee inquiries.
- Support performance management and employee training processes, including assignment of performance reviews and training modules, and tracking of completion.
- Ensure compliance with labor laws and regulations, assisting with audits and ensuring adherence to policies.
- Provide general HR support, such as employee inquiries and troubleshooting HR-related issues.
Office & General Administrative Support:
- Manage office supplies, equipment, and/or uniform inventory, ordering as needed to ensure smooth daily operations.
- Coordinate internal meetings, events, and employee engagement activities.
- Support HR leadership with report generation, HR metrics, and data entry.
- Manage office administrative tasks, such as filing, documentation, and ensuring office procedures are followed.
- Other duties as assigned from time to time.
Qualifications:
- Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience).
- 2+ years of experience in an HR or administrative support role.
- Knowledge of HR policies, employee relations, and relevant labor laws.
- Proficiency in Microsoft Office Suite and HR software (e.g., HRIS, payroll systems).
- Excellent verbal and written communication skills.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Discretion and ability to handle confidential information with integrity.
- Strong interpersonal skills with a collaborative and positive attitude.
Preferred Skills:
- Experience with recruitment and talent acquisition.
- Experience with HR software and tools (e.g., BambooHR, ADP, etc.).
- PHR or SHRM-CP certification is a plus.
Why Join Us? At OneCloud, we value the contributions of each employee and offer a collaborative, inclusive, and supportive work environment. In addition to a competitive salary, we offer benefits such as health insurance, retirement plans, and paid time off. Join us to play a vital role in the continued success of our company!
