Is This Your Chair?
If joining one of the greatest teams in the Southeast and becoming part of our extended family is something you're ready to do, then yes, this could be your chair.
Is This Your Chair?
If joining one of the greatest teams in the Southeast and becoming part of our extended family is something you're ready to do, then yes, this could be your chair.
Comprehensive Insurance
Your well-being matters. Enjoy comprehensive health, dental, vision, and life coverage.
Employee Assistance Program
Personal and professional support beyond the workplace.
Time Off Benefits
Achieve work-life balance with generous vacation and paid holidays.
401(k) Match
Invest in your future confidently with our 401(k) plan and a generous employer match.
Dynamic Learning
Unlock your potential through exciting learning and development opportunities.
Career Advancement Support
Elevate your career with tailored support and growth opportunities.
Perks and Advantages
Becoming a part of OneCloud means entering a community that prioritizes your well-being.
Comprehensive Insurance
Your well-being matters. Enjoy comprehensive health, dental, vision, and life coverage.
Employee Assistance Program
Personal and professional support beyond the workplace.
Time Off Benefits
Achieve work-life balance with generous vacation and paid holidays.
401(k) Match
Invest in your future confidently with our 401(k) plan and a generous employer match.
Dynamic Learning
Unlock your potential through exciting learning and development opportunities.
Career Advancement Support
Elevate your career with tailored support and growth opportunities.
Perks and Advantages
Discover Opportunities at OneCloud
At OneCloud, we believe in cultivating an environment where our employees not only succeed but thrive. Our team is at its peak when our members are content, driven, and invested. If you're seeking a workplace where your career can blossom, come and explore the opportunities awaiting you at OneCloud.
Discover Opportunities at OneCloud
At OneCloud, we believe in cultivating an environment where our employees not only succeed but thrive. Our team is at its peak when our members are content, driven, and invested. If you're seeking a workplace where your career can blossom, come and explore the opportunities awaiting you at OneCloud.
Open Positions
Open Positions
Sales Director – Software as a Service Solutions (SaaS, UCaaS and CCaaS)
Job Summary:
As a technology communications company, OneCloud's Sales team is crucial in achieving business goals and ensuring customer satisfaction. We are seeking a dynamic and results-driven Sales Director to lead our Sales team in both direct and channel sales efforts. The successful candidate will play a key role in developing and executing sales strategies to drive revenue growth, expand market share, and enhance overall sales performance.
Key Responsibilities:
Leadership:
- Provide strong leadership to the Sales team, fostering a high-performance culture and ensuring alignment with company goals.
- Develop and implement effective sales strategies to achieve and exceed revenue targets.
Direct Sales:
- Manage and lead the direct sales team to drive sales of our products/services to individual clients.
- Identify and pursue new business opportunities and partnerships.
Channel Sales:
- Develop and nurture relationships with channel partners, distributors, and resellers.
- Collaborate with channel partners to drive sales and increase market penetration.
Strategic Planning:
- Work closely with the executive team to develop and execute comprehensive sales plans that align with the overall business strategy.
- Analyze market trends and competitor activities to identify new opportunities.
Performance Metrics:
- Establish and monitor key performance indicators (KPIs) to track and evaluate sales performance.
- Implement corrective actions to address any deviations from sales targets.
Training and Development:
- Provide training, coaching, and mentorship to the sales team to enhance their skills and capabilities.
- Foster a continuous learning environment to keep the team updated on industry trends.
Revenue Generation:
- Drive new business and upsell opportunities within existing accounts.
- Collaborate with the marketing team to develop campaigns that generate leads and enhance brand visibility.
Customer Collaboration:
- Collaborate with customers to understand their needs and challenges, ensuring the delivery of tailored solutions.
- Leverage customer feedback to drive product enhancements and improve the overall customer experience.
Education and Experience:
- Proven experience in a senior sales leadership role, with a track record of driving revenue growth.
- Demonstrated success in managing both direct and channel sales teams.
- Strong understanding of sales processes, customer relationship management, and market dynamics.
- Excellent communication, negotiation, and interpersonal skills.
- Bachelor's degree in business, Sales, or a related field (Master's degree preferred).
- Analytical mindset with the ability to interpret data and derive actionable insights.
- Prior experience in Unified Communications, Telecom, VoIP, SaaS solutions, or similar industry preferred.
- Results-oriented with a focus on revenue growth and customer satisfaction.
Physical Requirements:
- Prolonged periods of sitting or standing and working on a computer.
- May be required to lift up to 15 pounds at times.
- Must be willing to commute to work at our sales office at our headquarters in Charlotte, NC.
- Must be willing to travel between sales office and customer locations.
- Must have valid driver’s license and acceptable driving record.
- Must be willing to undergo background and reference checks.
Job Type
Full-time
Tier 3 Telecommunications Engineer
Job Summary
As a technology communications company, OneCloud's Support team plays a crucial role in achieving business goals and ensuring customer satisfaction. We are actively seeking experts to thrive in the telecommunications industry. The Tier 3 Telecommunications Engineer is responsible for handling complex and time-sensitive customer issues while maintaining OneCloud's infrastructure. Serving as the communication bridge between OneCloud's customers, vendors, and our internal DevOps team, this role is pivotal in ensuring seamless operations.
Duties/Responsibilities
- Provide remote and onsite support for IP telephony, network, and data systems, including ongoing maintenance.
- Assist in troubleshooting support tickets escalated from Tier 2 Support, diagnosing hardware and software issues.
- Manage phone system and network administration and programming.
- Participate in Telephone/Data system design meetings, collaborating with team members, end users, and external groups to understand project requirements and meet deadlines.
- Work directly with vendors, managing communication between TelWare, our vendors, and our customers.
- Be available for on-call support for escalated issues.
- May need to be available after normal business hours for scheduled maintenance.
- Perform other assigned duties.
Required Skills/Abilities
- Strong analytical and problem-solving skills.
- A desire to learn and retain new information.
- Effective communication (both verbal and written).
- Excellent organizational and interpersonal skills.
- Highly motivated self-starter, capable of leading initiatives and contributing as a team member.
- Comfortable working in a fast-paced, deadline-oriented environment.
Physical Requirements
- Must be willing to work long hours both in- and out-of-state.
- Must be able to lift 25 pounds at times.
- Must be willing to undergo a background check, in accordance with local law/regulations.
- Must be 21 years of age with valid driver’s license.
Preferred Candidates
- Extended periods of sitting or standing at a desk while working on computers.
- Ability to lift up to 15 pounds.
- May be required to work on-call or long hours during network malfunctions.
Job Summary
As a technology communications company, our Field Support team plays a strong role in helping OneCloud achieve superior customer satisfaction. We are constantly seeking the next generation of experts to help us thrive in the telecommunications industry. The Field Support Technician position offers the opportunity to learn a variety of technology systems and telephony/networking skills. The position requires local and out-of-state travel. If you like hands-on learning and problem solving, travel, working directly with customers, and being part of a great team, this position is for you.
Duties/Responsibilities
- Install voice, data, CATV, and paging cabling.
- Install phone systems, telephones, SIP telephone lines, cell booster equipment, networking equipment, POS registers, PCs, TVs, and peripherals.
- Provide on-site and remote maintenance support for all installed products and cabling.
- Provide on-site assistance to customer’s networking team for various troubles and equipment upgrades.
- Performs other duties as assigned.
Travel
- This role is for field support for all services we provide.
- Local and out-of-state travel is required. We currently service locations in Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, and Florida.
- A company vehicle is provided for work purposes.
Required Skills/Abilities
- Strong analytical and problem-solving skills.
- Ability to master new skills quickly and efficiently.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Strong communications skills (email, phone, in-person).
Preferred Skills
- Voice and data cabling experience.
- Telecom and paging installation and troubleshooting experience.
- Call center experience.
- Customer service experience.
- VoIP or networking experience.
Physical Requirements
- Must be willing to commute and work in the Raleigh, NC area.
- Must be willing to work long hours both in- and out-of-state.
- Must be able to lift up to 75 pounds at times.
- Must be willing to undergo a background check, in accordance with local law/regulations.
- Must be 21 years of age with a valid driver’s license.
Pay, Hours, etc.
- This is a full-time position. Normal workdays are Monday-Friday. Start times may vary if overnight/overtime hours were worked on the previous night. Second and third shift overtime hours are often required. Weekend work is sometimes required.
- This position requires on-call coverage for emergency dispatch in the service area throughout the year and for two scheduled 2-week periods per year for remote response. All times off must be scheduled in advance so alternate coverage can be arranged.?
- Work location includes, but is not limited to, Raleigh, NC and surrounding area – This is NOT a remote position.
- OneCloud Corporation offers a competitive compensation package including Health Insurance, Vision, Dental, 401K, Vacation time, company vehicle and much more.
- OneCloud is an equal opportunity employer.