Sales Account Executives at OneCloud Corporation are revenue drivers, responsible for winning new customers while cultivating strong relationships with assigned clients and partners. Success in this role means combining a deep understanding of OneCloud's products and services with a consultative approach crafting pitches that speak directly to each client's needs. You'll spend significant time in the field across the Greensboro–High Point–Winston-Salem, NC area, leading client meetings, presentations, and product demonstrations. To stay effective, you'll keep a pulse on industry trends and innovations, translating them into insight your clients can act on. Above all, this role calls for someone who represents OneCloud's commitment to excellence, adheres to established processes, and helps strengthen our collaborative team culture.

Duties/Responsibilities:

Client Relationship Management: Develop and maintain strong relationships with potential and existing clients and partners, serving as the primary company liaison to facilitate communication regarding sales opportunities, service delivery, installation timelines, and billing inquiries. Ensure customer satisfaction through proactive relationship management, swift issue resolution, and strategic introduction of new products, services, and enhancements that address evolving client needs.

Lead Generation & Network Expansion: Build and maintain a robust network of sources from which to consistently identify new sales leads and expand OneCloud's market presence.

Consultative Solution Selling: Identify and understand customer product or service needs, then suggest and position tailored solutions to meet those needs. Demonstrate the functions and utility of products and services to customers, highlighting the features and benefits most relevant to each prospect.

Sales Administration & Documentation: Prepare and deliver professional quotes, down payment terms, bid specifications, and proposals in adherence to company pricing guidelines and approval protocols. Maintain meticulous documentation of all sales activities including opportunities, calls, orders, lost business, and customer or vendor relationship issues in Salesforce, ConnectWise, or other designated CRM and business software.

Business Growth & Profitability: Achieve or exceed sales targets while managing expenses effectively to maximize organizational profitability and drive sustainable growth.

Collaborative Teamwork: Support colleagues in achieving their objectives, contribute constructive suggestions for process improvements, and foster a positive team culture that aligns with broader company initiatives.

Personal Accountability: Take ownership of your business territory and client relationships, completing all administrative requirements with timeliness and precision. Represent yourself and the company with the highest degree of professionalism and integrity.

• Excellent interpersonal and customer service skills with demonstrated ability to build trust-based client relationships
• Proven sales and negotiation skills with a track record of meeting or exceeding targets
• Superior written and verbal communication skills with ability to articulate complex technical concepts clearly
• Thorough understanding of technical products and services to be sold
• Strong analytical thinking and creative problem-solving abilities
• Excellent organizational skills and attention to detail
• Resilience and adaptability in fast-paced, high-pressure environments with the ability to multitask and maintain a sense of urgency
• Proficiency with Microsoft Office Suite and CRM platforms
• Valid driver's license with clean driving record
• Willingness to undergo background and reference checks

Education and Experience:

• Bachelor's degree in Marketing, Entrepreneurship, Business, or related field (or equivalent professional experience)
• Minimum two years of relevant sales experience, preferably in telecom, technology, managed services, SaaS, UCaaS, VoIP, or related field
• Two or more years of experience supporting and participating in team sales initiatives, including assembling and presenting pertinent information for assigned accounts

Physical Requirements:

• Ability to work comfortably in an office environment with prolonged periods of sitting and computer use
• Capacity to lift up to 15 pounds occasionally
• Based out of the Greensboro, High Point, Winston Salem, NC with willingness to travel regularly for client meetings and industry events

Benefits:

• Comprehensive benefits package including health, dental, vision, and retirement plans
• Competitive compensation structure with performance incentives
• Collaborative and innovative work culture
• Generous paid time off program including vacation, holidays, and personal days
• Professional development opportunities

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Job Summary:

The Field Support Center Technician (Level II) is responsible for assisting customers engaging in support requests for all OneCloud products, including UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) solutions, across multiple contact platforms (phone, email & chat) while playing a critical role in providing advanced technical support and troubleshooting for VoIP telephone systems, data networks, and desktop applications. This position involves resolving complex, escalated issues, performing system diagnostics, and delivering effective solutions that maintain system performance and reliability. This role consists of remote and on-site customer support with occasional travel to customer site being necessary. The role presents an opportunity to gain expertise in various technology systems, telephony, and networking skills, while developing customer service soft skills, in addition to identifying up-selling opportunities to enhance customer services and offerings.  

Duties/Responsibilities:

• Handle, oversee, and support technical issues and inquiries initiated via online platforms (email and Chat), and inbound phone calls.   
• Provide advanced remote and on-site support for VoIP systems, network infrastructure, and desktop applications. 
• Troubleshoot and resolve issues escalated from Level I Support and Field Technicians, including hardware and software diagnostics. 
• Research, respond to, and accurately resolve cases of moderate complexity efficiently while following established KPI and SLA standards. 
• Assess, prioritize, and monitor support tickets, escalating incidents to the relevant support levels if issues cannot be resolved independently via remote or on-site means. 
• Take ownership of and continuously track the entire life cycle of assigned tickets to guarantee resolution and customer satisfaction. 
• Administer and program VoIP phone systems and network configurations. 
• Participate in design and planning meetings for telephone and data systems; work closely with Engineering, end-users, and external partners to gather requirements and meet project timelines. 
• Assist with system maintenance, upgrades, and documentation. 
• Handle inquiries across Voice, Webchat, and Ticketing systems encompassing various areas including: 

                    Password resets 

                    Basic Windows support 

                    Phone system programming 

                    Network troubleshooting 

                    Mobile App assistance 

                    Software installation and removal  

                    Diagnosing Hardware and Software issues 

                    Remote troubleshooting and assistance 

                    Referrals to sales for solution upsells if identified 

                    Additional duties as assigned 

• Perform general administrative tasks, including managing clients in service/CRM software, maintaining logs and time records for support tickets, and documenting hardware, networks, and equipment. 
• Work with proper teams to communicate ongoing problems and issue resolutions. 
• Participate in training assignments and mentorship opportunities to share knowledge with peers and new hires as assigned. 
• Complete annual mid-year and/or end of year performance self-assessments. 
• Coordinate with clients to schedule troubleshooting sessions to address issues and/or concerns. 
• Participate in cross training opportunities as assigned for products, special installations and projects to enhance team expertise and flexibility. 
• Help create a culture of continuous learning, cooperation and improvement within the team. 
• Assist with the creation of internal knowledge base articles documenting repair, installation processes, troubleshooting steps, and best practices. 
• Communicate effectively with leadership, providing oral and written reports of emerging issues, trends and opportunities to improve Support operations. 
• Ensure clear and consistent communication with clients via phone, email and chat exchanges or in person throughout the customer/project lifecycle. 
• Additional duties as assigned by leadership. 

Qualifications:

• Strong analytical and problem-solving skills. 
• Capacity to swiftly and effectively acquire new skills.  
• Experience with advanced CRM, reporting and ticketing systems (Salesforce, Zoho, Etc.) and ability to create targeted reporting/analytics on an ad-hoc basis.  
• Desire to learn and retain new information. 
• Ability to communicate effectively (both verbally and in writing).  
• Excellent organizational, time management and interpersonal skills. 
• Highly motivated self-starter capable of leading initiatives and collaborating effectively within a team. 
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment. 
• Must be willing to commute and work in the Charlotte Area. 
• Must be 21 years of age with a valid driver's license and clean driving record. 

Education and Experience:

• Associates, bachelor’s degree, or certification in Information Technology, Computer Science, or a related field — or equivalent practical experience. 
• Telecom industry experience preferred, particularly with IP telephony, networking, and desktop support. 
• Familiarity with VoIP technologies such as SIP, Avaya IP Office, and 3CX is a plus. 
• Experience with paging systems and related hardware (amplifiers, speakers, horns, adapters, door boxes). 
• Proficiency in cabling: installation, tracing, testing, and terminating CAT 5E/6/6E and coaxial cable. 
• Understanding of analog telephony (Tip & Ring), including troubleshooting dial tone for fax machines, alarm systems, and elevator phones.  
• Previous Customer Service experience required. 
• Completion of required Field Support Training/Certification Courses, or equivalent experience. 
• Completion of Support Technician Level II Qualifying Training & Certification. 

Physical Requirements:

• Prolonged periods of sitting or standing at a desk and working on computers. 
• Must be able to lift 50 pounds at times. 
• May be required to work on-call or long hours in case of network malfunction. 
• This is not a remote position but may require travel to and from customer sites. 

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Join OneCloud as an Account Manager and take ownership of a portfolio of up to 400 small and medium-sized business (SMB) customer accounts, with a focus on retaining and growing revenue. Working primarily through outbound activities; phone, email, and video; you will serve as the main point of contact for your customers, building relationships, addressing their needs, and identifying opportunities for account growth. You will occasionally travel to the field for on-site customer meetings and events. This role is a great fit for someone early in their account management or sales career who is eager to build consultative selling skills and grow into a trusted point of contact for their customer base.

RESPONSIBILITIES

• Client Relationship Management: Manage a portfolio of up to 400 assigned SMB customer accounts, maintaining regular contact to build strong working relationships. Serve as the primary point of contact for sales, service delivery, renewals, and billing-related questions. Address customer needs and escalate issues as needed to support satisfaction and retention.
• Consultative Selling: Conduct regular account reviews to understand their business needs and recommend OneCloud solutions that fit. Coordinate product demonstrations and communicate the value of OneCloud’s offerings to support account growth and renewals.
• Sales Process Management: Manage the sales process within assigned accounts, including discovery, quoting, pricing, and contract execution, following company guidelines and approval processes.
• Business Development: Drive growth across your assigned account base by identifying upselling and cross-sell opportunities, following up on inbound inquiries, and re-engaging dormant accounts. Respond promptly and professionally to customer inquiries through phone, email, and other communication channels.
• Documentation & Reporting: Keep accurate, up-to-date records in Zoho CRM, logging customer interactions, sales activities, and opportunities to support reporting and forecasting.
• Business Growth & Profitability: Support overall company performance by meeting individual sales goals and looking for ways to grow long-term account value.
• Collaborative Teamwork: Partner with sales leadership, implementation, support, and operations teams to deliver seamless customer experience. Participate in team meetings and contribute ideas and best practices.
• Professional Development: Build your knowledge of OneCloud’s products and services and stay current on industry trends to better serve customers and grow in the role.
• Other duties assigned by management

QUALIFICATIONS

• Prior experience in sales or account management required; experience in telecom or related field preferred
• Strong interpersonal skills with an interest in building lasting customer relationships
• Developing consultative selling and negotiation skills; comforting following a structured sales process
• Good written and verbal communication skills
• Willingness to learn OneCloud’s products and services in depth
• Organized, detail-oriented, and accountable for follow-through
• Ability to manage a high volume of accounts and prioritize in a fast-paced environment
• Proficiency with Microsoft Office Suite, CRM platforms, and general business software
• Self-motivated with a strong work ethic and ownership mindset
• Valid driver’s license with an acceptable driving record

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift up to 15 pounds occasionally
• Occasional local travel for on-site customer meetings and events
• Must be willing to commute and work in the Charlotte area
• Must be 21 years of age with a valid driver’s license and clean driving record

BENEFITS

• Comprehensive benefits package including health, dental, vision, and retirement plan
• Competitive compensation structure with performance incentives
• Collaborative and innovative work culture
• Generous paid time off program including vacation, holidays, and personal days
• Professional development opportunities

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Join our team as a Telecommunications & Technology Infrastructure Field Technician! We’re looking for a hands-on professional who enjoys working with structured cabling, phone systems, and network technologies while also supporting customers remotely. In this role, you’ll install, maintain, and troubleshoot voice and data systems, including SIP equipment and low-voltage infrastructure. This full-time position offers variety, with both local and out-of-state travel (company vehicle provided), flexible hours, and opportunities for overtime. If you have 2+ years of cabling experience, strong technical skills, and a customer-focused mindset, we’d love to hear from you!

Duties/Responsibilities

• Install voice, data, CATV, and paging cabling
• Install phone systems, telephones, SIP telephone lines, cell booster equipment, networking equipment, POS registers, PCs, TVs, and peripherals
• Pre-build, configure, and test phone systems and SIP equipment prior to installation
• Provide on-site and remote maintenance support for all installed products and cabling
• Provide on-site assistance to customer's networking team for various troubles and equipment upgrades
• Evaluate, diagnose, troubleshoot cabling infrastructure systems and perform repairs as necessary
• Install cable pathway systems, fire-stop systems, and various cables including twisted pair, fiber optic, coax, and other low voltage cables (cable trays, cable racks, J-hooks or D-rings)
• Install, terminate, test, label and document structured cabling system and all types of fiber optic horizontal & backbone cables
• Dress and route cable into telecommunications closets, modular furniture and other work area outlets
• Build out telecommunications and equipment rooms
• Function in a hybrid role providing both field and remote support for all services
• Travel locally and out-of-state (currently servicing Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, and Florida)
• Perform other related duties as assigned

Required Skills/Abilities

• Strong analytical and problem-solving skills
• Ability to master new skills quickly and efficiently
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Strong communications skills (email, phone, in-person)
• Voice and data cabling experience
• Telecom and paging installation and troubleshooting experience
• Customer service experience
• VoIP or networking experience
• Ability to read and interpret blueprints and know basic industry codes for network cabling
• Ability to use hand tools, power tools, and other diagnostic equipment
• Detail-oriented and organized
• Ability to follow complex directions

Education and Experience

• Associate degree or certification in a technology services/technical discipline, or equivalent work experience
• Minimum 2+ years' experience installing, servicing, and maintaining low voltage cable infrastructure systems such as Cat3, Cat5, Cat5e, Cat6, Cat6A, and Fiber Optic structured cable distribution systems
• Experience installing, terminating & testing low voltage cables & fiber optical cables to include twisted pair cable, coax, single mode & multi-mode fiber optical cables
• Manufacturer specific experience and/or certifications preferred (BICSI, Panduit, Commscope, Hubbell, Corning, Leviton, AV, etc.)
• Comprehension of terminology pertaining to installation & service of cabling infrastructure for telecom, data, security & wireless systems

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