Is This Your Chair?
If joining one of the greatest teams in the Southeast and becoming part of our extended family is something you're ready to do, then yes, this could be your chair.
Is This Your Chair?
If joining one of the greatest teams in the Southeast and becoming part of our extended family is something you're ready to do, then yes, this could be your chair.
Comprehensive Insurance
Your well-being matters. Enjoy comprehensive health, dental, vision, and life coverage.
Employee Assistance Program
Personal and professional support beyond the workplace.
Time Off Benefits
Achieve work-life balance with generous vacation and paid holidays.
401(k) Match
Invest in your future confidently with our 401(k) plan and a generous employer match.
Dynamic Learning
Unlock your potential through exciting learning and development opportunities.
Career Advancement Support
Elevate your career with tailored support and growth opportunities.
Perks and Advantages
Becoming a part of OneCloud means entering a community that prioritizes your well-being.
Comprehensive Insurance
Your well-being matters. Enjoy comprehensive health, dental, vision, and life coverage.
Employee Assistance Program
Personal and professional support beyond the workplace.
Time Off Benefits
Achieve work-life balance with generous vacation and paid holidays.
401(k) Match
Invest in your future confidently with our 401(k) plan and a generous employer match.
Dynamic Learning
Unlock your potential through exciting learning and development opportunities.
Career Advancement Support
Elevate your career with tailored support and growth opportunities.
Perks and Advantages
Discover Opportunities at OneCloud
At OneCloud, we believe in cultivating an environment where our employees not only succeed but thrive. Our team is at its peak when our members are content, driven, and invested. If you're seeking a workplace where your career can blossom, come and explore the opportunities awaiting you at OneCloud.
Discover Opportunities at OneCloud
At OneCloud, we believe in cultivating an environment where our employees not only succeed but thrive. Our team is at its peak when our members are content, driven, and invested. If you're seeking a workplace where your career can blossom, come and explore the opportunities awaiting you at OneCloud.
Open Positions
Open Positions
Sales Director – Software as a Service Solutions (SaaS, UCaaS and CCaaS)
Job Summary:
As a technology communications company, OneCloud's Sales team is crucial in achieving business goals and ensuring customer satisfaction. We are seeking a dynamic and results-driven Sales Director to lead our Sales team in both direct and channel sales efforts. The successful candidate will play a key role in developing and executing sales strategies to drive revenue growth, expand market share, and enhance overall sales performance.
Key Responsibilities:
Leadership:
- Provide strong leadership to the Sales team, fostering a high-performance culture and ensuring alignment with company goals.
- Develop and implement effective sales strategies to achieve and exceed revenue targets.
Direct Sales:
- Manage and lead the direct sales team to drive sales of our products/services to individual clients.
- Identify and pursue new business opportunities and partnerships.
Channel Sales:
- Develop and nurture relationships with channel partners, distributors, and resellers.
- Collaborate with channel partners to drive sales and increase market penetration.
Strategic Planning:
- Work closely with the executive team to develop and execute comprehensive sales plans that align with the overall business strategy.
- Analyze market trends and competitor activities to identify new opportunities.
Performance Metrics:
- Establish and monitor key performance indicators (KPIs) to track and evaluate sales performance.
- Implement corrective actions to address any deviations from sales targets.
Training and Development:
- Provide training, coaching, and mentorship to the sales team to enhance their skills and capabilities.
- Foster a continuous learning environment to keep the team updated on industry trends.
Revenue Generation:
- Drive new business and upsell opportunities within existing accounts.
- Collaborate with the marketing team to develop campaigns that generate leads and enhance brand visibility.
Customer Collaboration:
- Collaborate with customers to understand their needs and challenges, ensuring the delivery of tailored solutions.
- Leverage customer feedback to drive product enhancements and improve the overall customer experience.
Education and Experience:
- Proven experience in a senior sales leadership role, with a track record of driving revenue growth.
- Demonstrated success in managing both direct and channel sales teams.
- Strong understanding of sales processes, customer relationship management, and market dynamics.
- Excellent communication, negotiation, and interpersonal skills.
- Bachelor's degree in business, Sales, or a related field (Master's degree preferred).
- Analytical mindset with the ability to interpret data and derive actionable insights.
- Prior experience in Unified Communications, Telecom, VoIP, SaaS solutions, or similar industry preferred.
- Results-oriented with a focus on revenue growth and customer satisfaction.
Physical Requirements:
- Prolonged periods of sitting or standing and working on a computer.
- May be required to lift up to 15 pounds at times.
- Must be willing to commute to work at our sales office at our headquarters in Charlotte, NC.
- Must be willing to travel between sales office and customer locations.
- Must have valid driver’s license and acceptable driving record.
- Must be willing to undergo background and reference checks.
Job Summary:
The Sales Engineer serves as a liaison in the sales process between sales teams, customers, and engineers.
Duties/Responsibilities:
- Execute product demonstrations for prospects and clients, showing how our solutions can empower their businesses.
- Consult with existing and potential clients to assess and understand equipment needs and systems requirements.
- Review technical specifications of quoted systems; confer with engineers to ensure that customer needs are met, which may include product modifications.
- Draft technical presentations, other documentation, and materials that explain products and services to customers and prospective customers.
- Provide expertise, training, and support to sales teams to communicate products, services, and client needs.
- Recommend improved products to customers and explain the benefits of changes.
- Provide support to customers and resolve problems with installed equipment.
- Secure and renew orders and arrange deliveries.
- Assist with research and development of new products.
- Perform other duties as assigned.
Required Skills/Abilities:
- Excellent presentation skills
- Excellent verbal and written communication skills.
- Excellent sales and customer service skills with a proven ability to explain technical products to non-technical audiences.
- Ability to apply engineering, technology, or other related principles to product sales.
- Excellent organizational skills and attention to detail.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- Bachelor’s degree in engineering or related field or record of equivalent experience.
- At least five years of relevant experience are required, preferably in technology, managed services, VoIP, or a related field.
- Must have a valid driver’s license and acceptable driving record.
- Must be willing to undergo background and reference checks.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at a time.
- Travel to meet with clients or potential clients will be required.
Job Type
Full-time
Description
Job Summary:
OneCloud is looking for tech-minded individuals for front-line support. This role will provide support services to clients with information technology-related issues including desktops, mobile devices, network services, and telephony equipment. Successful technicians deliver first-class customer service by answering customer calls and actively listening to their issues, building customer relations, troubleshooting and solving a variety of customer issues, and generating excitement for new solutions and products.
Duties/Responsibilities:
- Receive, manage, and assist with online and phone initiated technical issues and inquiries
- Research, respond to, and accurately resolve cases of moderate complexity, in a timely manner and in accordance with team standards
- Evaluate, prioritize, and track support tickets – Escalate incidents to the appropriate team member when unable to resolve issues while monitoring full life cycle of ticket to ensure it is resolved
- Address issues coming in thru support line or ticket process such as:
- Password resets
- Printer issues
- Basic Windows support
- Phone system programming
- Network troubleshooting
- App assistance
- Installing and removing software
- Diagnosing Hardware and Software troubles
- VPN troubleshooting / assistance
- General admin such as managing clients in service/CRM software, maintaining logs and time for support tickets, and documenting hardware, networks, and equipment
- Work with proper teams to communicate ongoing problems and issue resolutions
- Performs other duties as assigned
Requirements
Required Skills/Abilities:
- Strong analytical and problem-solving skills.
- Ability to master new skills quickly and efficiently.
- Desire to learn and retain new information.
- Ability to communicate effectively (both verbally and in writing).
- Excellent organizational and interpersonal skills.
- Highly motivated self-starter, able to lead initiatives as well as contribute as a team member.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Must be willing to commute and work in the Charlotte Area.
Education and Experience:
- General IT/Computer knowledge.
- Entry Level Networking experience a plus.
- Salesforce (or CRM) working knowledge a plus.
- BS/BA degree in Business, Accounting, Computer Science or related a plus.
- Customer Service experience a plus.
- This position requires a passing score on the SSCA® Certification test (course and associated tests will be supplied by OneCloud and can be reviewed at the following web link https://www.thesipschool.com/courses/view)
Physical Requirements:
- Prolonged periods of sitting or standing at a desk and working on computers.
- Must be able to lift 15 pounds at times.
- May be required to work on-call or long hours in case of network malfunction.
Job Summary
As a technology communications company, our Field Support team plays a strong role in helping OneCloud achieve superior customer satisfaction. We are constantly seeking the next generation of experts to help us thrive in the telecommunications industry. The Field Support Technician position offers the opportunity to learn a variety of technology systems and telephony/networking skills. The position requires local and out-of-state travel. If you like hands-on learning and problem solving, travel, working directly with customers, and being part of a great team, this position is for you.
Duties/Responsibilities
- Install voice, data, CATV, and paging cabling.
- Install phone systems, telephones, SIP telephone lines, cell booster equipment, networking equipment, POS registers, PCs, TVs, and peripherals.
- Provide on-site and remote maintenance support for all installed products and cabling.
- Provide on-site assistance to customer’s networking team for various troubles and equipment upgrades.
- Performs other duties as assigned.
Travel
- This role is for field support for all services we provide.
- Local and out-of-state travel is required. We currently service locations in Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, and Florida.
- A company vehicle is provided for work purposes.
Required Skills/Abilities
- Strong analytical and problem-solving skills.
- Ability to master new skills quickly and efficiently.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Strong communications skills (email, phone, in-person).
Preferred Skills
- Voice and data cabling experience.
- Telecom and paging installation and troubleshooting experience.
- Call center experience.
- Customer service experience.
- VoIP or networking experience.
Physical Requirements
- Must be willing to commute and work in the Raleigh, NC area.
- Must be willing to work long hours both in- and out-of-state.
- Must be able to lift up to 75 pounds at times.
- Must be willing to undergo a background check, in accordance with local law/regulations.
- Must be 21 years of age with a valid driver’s license.
Pay, Hours, etc.
- This is a full-time position. Normal workdays are Monday-Friday. Start times may vary if overnight/overtime hours were worked on the previous night. Second and third shift overtime hours are often required. Weekend work is sometimes required.
- This position requires on-call coverage for emergency dispatch in the service area throughout the year and for two scheduled 2-week periods per year for remote response. All times off must be scheduled in advance so alternate coverage can be arranged.?
- Work location includes, but is not limited to, Raleigh, NC and surrounding area – This is NOT a remote position.
- OneCloud Corporation offers a competitive compensation package including Health Insurance, Vision, Dental, 401K, Vacation time, company vehicle and much more.
- OneCloud is an equal opportunity employer.
Job Summary
As a technology communications company, our Field Support team plays a strong role in helping OneCloud achieve superior customer satisfaction. We are constantly seeking the next generation of experts to help us thrive in the telecommunications industry. The Field Support Technician position offers the opportunity to learn a variety of technology systems and telephony/networking skills. The position requires local and out-of-state travel, as well as office time for remote customer support and pre-installation work. If you like hands-on learning and problem solving, travel, working directly with customers, and being part of a great team, this position is for you.
Duties/Responsibilities
- Install voice, data, CATV, and paging cabling.
- Install phone systems, telephones, SIP telephone lines, cell booster equipment, networking equipment, POS registers, PCs, TVs and peripherals.
- Pre-build, configure, and test phone systems and SIP equipment prior to installation.
- Provide on-site and remote maintenance support for all installed products and cabling.
- Provide on-site assistance to customer’s networking team for various troubles and equipment upgrades.
- Performs other duties as assigned.
Travel
- This role is a hybrid of field and remote support for all services we provide.
- Local and out-of-state travel is required. We currently service locations in Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, and Florida.
- A company vehicle is provided for work purposes.
Required Skills/Abilities
- Strong analytical and problem-solving skills.
- Ability to master new skills quickly and efficiently.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Strong communications skills (email, phone, in-person).
Physical Requirements
- Must be willing to work long hours both in- and out-of-state.
- Must be able to lift up to 75 pounds at times.
- Must be willing to undergo a background check, in accordance with local law/regulations.
- Must be 21 years of age with valid driver’s license.
Preferred Candidates
- Have voice and data cabling experience.
- Have telecom and paging installation and troubleshooting experience.
- Have call center experience.
- Have customer service experience.
- Have VoIP or networking experience.
Pay, Hours, etc.
- This is a full-time position. Normal workdays are Monday-Friday. Start times may vary if overnight/overtime hours were worked on the previous night. Second and third shift overtime hours are often required. Weekend work is sometimes required.
- This is NOT a remote position.
- TelWare Corporation offers a competitive compensation package including Health Insurance/Vision/ Dental, 401K, Vacation time, company vehicle and much more.
- TelWare is an equal opportunity employer.
Job Type
Full-time
Tier 3 Telecommunications Engineer
Job Summary
As a technology communications company, OneCloud's Support team plays a crucial role in achieving business goals and ensuring customer satisfaction. We are actively seeking experts to thrive in the telecommunications industry. The Tier 3 Telecommunications Engineer is responsible for handling complex and time-sensitive customer issues while maintaining OneCloud's infrastructure. Serving as the communication bridge between OneCloud's customers, vendors, and our internal DevOps team, this role is pivotal in ensuring seamless operations.
Duties/Responsibilities
- Provide remote and onsite support for IP telephony, network, and data systems, including ongoing maintenance.
- Assist in troubleshooting support tickets escalated from Tier 2 Support, diagnosing hardware and software issues.
- Manage phone system and network administration and programming.
- Participate in Telephone/Data system design meetings, collaborating with team members, end users, and external groups to understand project requirements and meet deadlines.
- Work directly with vendors, managing communication between TelWare, our vendors, and our customers.
- Be available for on-call support for escalated issues.
- May need to be available after normal business hours for scheduled maintenance.
- Perform other assigned duties.
Required Skills/Abilities
- Strong analytical and problem-solving skills.
- A desire to learn and retain new information.
- Effective communication (both verbal and written).
- Excellent organizational and interpersonal skills.
- Highly motivated self-starter, capable of leading initiatives and contributing as a team member.
- Comfortable working in a fast-paced, deadline-oriented environment.
Physical Requirements
- Must be willing to work long hours both in- and out-of-state.
- Must be able to lift 25 pounds at times.
- Must be willing to undergo a background check, in accordance with local law/regulations.
- Must be 21 years of age with valid driver’s license.
Preferred Candidates
- Extended periods of sitting or standing at a desk while working on computers.
- Ability to lift up to 15 pounds.
- May be required to work on-call or long hours during network malfunctions.
Job Type
Full-time
Description
Telecom / Voice Support II
Job Summary
Our Support team plays a strong role in helping OneCloud achieve business goals and customer satisfaction. We are constantly seeking the next generation of experts to help us strive in the telecommunications industry. The Telephony / Voice Support II Technician will configure, and facilitate the installation of equipment used for voice, video, and data transmission.
Duties/Responsibilities
- Provide remote and onsite support of IP telephony, network, and data systems.
- Assist with troubleshooting support tickets escalated from Tier 1 Support including diagnosis of hardware and software issues.
- Travel to customer sites to further troubleshoot issues or replace equipment when necessary.
- Phone system and network administration and programming.
- Participate in Telephone/Data system design meetings; work with Engineering, end users, and other internal and external groups to understand the project requirements and meet deadlines.
- Perform other duties as assigned.
Required Skills/Abilities
- Strong analytical and problem-solving skills
- Desire to learn and retain new information
- Ability to communicate effectively (both verbally and in writing)
- Excellent organizational and interpersonal skills
- Highly motivated self-starter, able to lead initiatives as well as contribute as a team member
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Must be willing to commute and work in the Charlotte Area
- Must have a clean driving record and be able to pass a background check
Education and Experience:
- Experience in the Telecom industry preferred. IP Telephony, Data Switch and Router programming experience is desired
- Working knowledge of the following telephony technologies is desired but not required: SIP, Avaya IP Office, 3CX
- Must have experience with paging systems and peripheral equipment, ie: amplifiers, speakers, horns, paging adaptors, door boxes, etc.
- Must have experience with installing, tracing, testing, and terminating CAT 5E/6/6E and Coax cable
- Must have experience with Tip & Ring. Must be able to locate, cross-connect and test dial tone in phone systems and analog devices, i.e. fax machines, alarm panels, elevators
- Experience in Telecom/VoIP industry, IP Telephone System, Data Switch and Router programming experience is desired
- Must become certified on company provided tests/exams on IP and Telephony/Data systems
- This position requires the Networking 4 VVoIP Certification. (Applicable course and associated tests will be provided by OneCloud)
- This position requires the SSVVP® Certification. (Applicable course and associated tests will be provided by OneCloud and can be reviewed at the following weblink https://www.thesipschool.com/courses/view)
Physical Requirements:
- Prolonged periods of sitting or standing at a desk and working on computers
- Must be able to lift 15 pounds at times
- Must be able to climb ladders and work aloft
- May be required to work on-call or long hours in case of network malfunction
Keywords:
Unified Communications, UCaaS, SaaS, CCaaS,Telephony, telephone, phone, PBX, telecom, voice, VoIP, and SIP
Job Type
Full-time
Description
OneCloud Field Support Technician
Job Summary
As a technology communications company, our Field Support team plays a strong role in helping OneCloud achieve superior customer satisfaction. We constantly seek the next generation of experts to help us thrive in the telecommunications industry. The Field Support Technician position offers the opportunity to learn a variety of technology systems and telephony/networking skills. The position requires local and out-of-state travel, as well as office time for remote customer support and pre-installation work. If you like hands-on learning and problem solving, travel, working directly with customers, and being part of a great team, this position is for you.
Duties/Responsibilities
- Install voice, data, CATV, and paging cabling.
- Install phone systems, telephones, SIP telephone lines, cell booster equipment, networking equipment, POS registers, PCs, TVs, and peripherals.
- Pre-build, configure and test phone systems and SIP equipment before installation.
- Provide on-site and remote maintenance support for all installed products and cabling.
- Provide on-site assistance for various troubles and equipment upgrades.
- Performs other duties as assigned.
Travel
- This role is a hybrid of field and remote support for all services we provide.
- Local and out-of-state travel is required. We currently service locations in all across the US.
- A company vehicle is provided for work purposes.
Required Skills/Abilities
- Strong analytical and problem-solving skills.
- Ability to master new skills quickly and efficiently.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Strong communications skills (email, phone, in-person).
- Excellent organizational and interpersonal skills.
- Highly motivated self-starter, able to lead initiatives as well as contribute as a team member.
- Must be willing to commute and travel as needed.
- Must have a clean driving record and be able to pass a background check.
- Must be willing to commute and travel.
Physical Requirements:
- Must be willing to work on-call and after hours as needed.
- Must be able to lift up to 75 pounds at times.
- Must be willing to undergo a background check, per local law/regulations.
- Must be 21 years of age with a valid driver’s license.
Preferred Candidates:
- Have voice and data cabling experience.
- Have telecom and paging installation and troubleshooting experience.
- Have call center experience.
- Have customer service experience.
- Have VoIP or networking experience.
Pay, Hours, etc.
- This is a full-time position. Normal workdays are Monday-Friday. Start times and end times may vary by project. Weekend work, overtime and on-call duties may be required.
- This is NOT a remote position.
- OneCloud offers a competitive compensation package including Health Insurance/Vision/ Dental, 401K, Vacation time, and much more.
- OneCloud is an equal-opportunity employer.
Keywords:
Unified Communications, UCaaS, SaaS, CCaaS,Telephony, telephone, phone, PBX, telecom, voice, VoIP, and SIP
Job Type
Full-time
Description
Warehouse Associate
Supervisory Responsibilities:
- None
Duties/Responsibilities:
- Assist in maintaining a clean, organized warehouse at all times.
- Monitor stock levels and notify appropriate persons when levels drop.
- Pull orders for techs’ truck stock.
- Accurately pick materials and stage for upcoming jobs / projects.
- Verify and complete required documentation and reports.
- Pickup and Deliver products from distribution centers and job sites as required.
- Participate in ongoing inventory counts according to guidelines.
- Ship / Receive products and process appropriate paperwork.
- Pick up and deliver vehicles and equipment as needed.
- General office duties, which may include custodial, grounds maintenance, as required and assigned by management.
Required Skills/Abilities:
- Excellent organizational skills and attention to detail.
- Excellent interpersonal and customer service skills.
- Excellent time management skills and ability to manage multiple functions at one time.
- Must be able to effectively communicate with peers, supervisors, customers and vendors, in person, by email, and over the phone.
- Must have basic computer knowledge and ability to perform basic math skills with a calculator.
Education and Experience:
- High school diploma or equivalent required.
- Valid state driver’s license and good driving record required.
- Previous warehouse experience preferred.
- Knowledge of Telecommunications (voice, data, networking) terms and equipment is a plus.
Physical Requirements:
- Must be able to complete various activities in the warehouse that may require hours of lifting, standing, bending, twisting, squatting, climbing, pushing, pulling, and carrying.
- Must be able to move up to 50 pounds at a time.