Is This Your Chair?
If joining one of the greatest teams in the Southeast and becoming part of our extended family is something you're ready to do, then yes, this could be your chair.
Is This Your Chair?
If joining one of the greatest teams in the Southeast and becoming part of our extended family is something you're ready to do, then yes, this could be your chair.
Comprehensive Insurance
Your well-being matters. Enjoy comprehensive health, dental, vision, and life coverage.
Employee Assistance Program
Personal and professional support beyond the workplace.
Time Off Benefits
Achieve work-life balance with generous vacation and paid holidays.
401(k) Match
Invest in your future confidently with our 401(k) plan and a generous employer match.
Dynamic Learning
Unlock your potential through exciting learning and development opportunities.
Career Advancement Support
Elevate your career with tailored support and growth opportunities.
Perks and Advantages
Becoming a part of OneCloud means entering a community that prioritizes your well-being.
Comprehensive Insurance
Your well-being matters. Enjoy comprehensive health, dental, vision, and life coverage.
Employee Assistance Program
Personal and professional support beyond the workplace.
Time Off Benefits
Achieve work-life balance with generous vacation and paid holidays.
401(k) Match
Invest in your future confidently with our 401(k) plan and a generous employer match.
Dynamic Learning
Unlock your potential through exciting learning and development opportunities.
Career Advancement Support
Elevate your career with tailored support and growth opportunities.
Perks and Advantages
Discover Opportunities at OneCloud
At OneCloud, we believe in cultivating an environment where our employees not only succeed but thrive. Our team is at its peak when our members are content, driven, and invested. If you're seeking a workplace where your career can blossom, come and explore the opportunities awaiting you at OneCloud.
Discover Opportunities at OneCloud
At OneCloud, we believe in cultivating an environment where our employees not only succeed but thrive. Our team is at its peak when our members are content, driven, and invested. If you're seeking a workplace where your career can blossom, come and explore the opportunities awaiting you at OneCloud.
Open Positions
Open Positions
Sales Director – Software as a Service Solutions (SaaS, UCaaS and CCaaS)
Job Summary:
OneCloud’s Director of Sales is responsible for leading our sales team in both direct and channel sales efforts. The successful candidate will play a key role in developing and executing sales strategies to drive revenue growth, expand market share, and enhance overall sales performance. Requires a balanced sales effort involving sales/account management skills and product knowledge/problem-solving/solution skills. Coordinates the sales and customer relationship process to meet assigned financial objectives, including achievement of product sales/solution sales goals. Drives necessary sales activity levels and opportunity qualification and generates sufficient sales funnel volume to meet/exceed assigned sales revenue targets. This is an in-office position within the Charlotte, NC corporate office.
Duties / Responsibilities:
- Provide strong leadership to the Sales team, fostering a high-performance culture and ensuring alignment with company goals.
- Develop and implement effective sales strategies to achieve and exceed revenue targets.
- Manage and lead the direct sales team to drive sales of our products/services to individual clients.
- Identify and pursue new business opportunities and partnerships.
- Develop and nurture relationships with channel partners, distributors, and resellers.
- Collaborate with channel partners to drive sales and increased market penetration.
- Work closely with the executive team to develop and execute comprehensive sales plans that align with the overall business strategy.
- Analyze market trends and competitor activities to identify new opportunities.
- Establish and monitor key performance indicators (KPIs) to track and evaluate sales performance.
- Implement corrective actions to address any deviations from sales targets.
- Provide training, coaching, and mentorship to the sales team to enhance their skills and capabilities.
- Foster a continuous learning environment to keep the team updated on industry trends.
- Drive new business and upsell opportunities within existing accounts.
- Collaborate with the marketing team to develop campaigns that generate leads and enhance brand visibility.
- Collaborate with customers to understand their needs and challenges, ensuring the delivery of tailored solutions.
- Leverage customer feedback to drive product enhancements and improve the overall customer experience.
Requirements:
- Five years (5) years of progressive experience in telecommunications, UCaas or CCaas
- Proven experience in a senior sales leadership role, with a track record of driving revenue growth.
- Demonstrated success in managing both direct and channel sales teams.
- Strong understanding of sales processes, customer relationship management, and market dynamics.
- Professional and comprehensive understanding of project management principles that are relevant and applicable.
- Professional and comprehensive understanding of financial reporting of project results.
- Excellent written and verbal communication skills, including proficiency in public speaking and delivering effective presentations.
- Cross-disciplinary collaborations and interactions with external vendors.
- Excellent communication, negotiation, and interpersonal skills.
- Analytical mindset with the ability to interpret data and derive actionable insights.
- Prior experience in Unified Communications, Telecom, VoIP, SaaS solutions, or similar industry preferred.
- Results-oriented with a focus on revenue growth and customer satisfaction.
- Experience in Account Planning, Forecasting, Product Service/Solution
Education:
- Bachelor's degree in business, Sales, or a related field (Master’s degree preferred).
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Willing and able to travel to meet clients/potential clients.
- 21 years of age with a valid driver’s license and good driving record.
Benefits:
- Comprehensive Benefits (health, dental, vision, and retirement plans)
- Competitive Salary
- Innovative Environment
Job Type
Full-time
Tier 3 Telecommunications Engineer
Job Summary
As a technology communications company, OneCloud's Support team plays a crucial role in achieving business goals and ensuring customer satisfaction. We are actively seeking experts to thrive in the telecommunications industry. The Tier 3 Telecommunications Engineer is responsible for handling complex and time-sensitive customer issues while maintaining OneCloud's infrastructure. Serving as the communication bridge between OneCloud's customers, vendors, and our internal DevOps team, this role is pivotal in ensuring seamless operations.
Duties/Responsibilities
- Provide remote and onsite support for IP telephony, network, and data systems, including ongoing maintenance.
- Assist in troubleshooting support tickets escalated from Tier 2 Support, diagnosing hardware and software issues.
- Manage phone system and network administration and programming.
- Participate in Telephone/Data system design meetings, collaborating with team members, end users, and external groups to understand project requirements and meet deadlines.
- Work directly with vendors, managing communication between TelWare, our vendors, and our customers.
- Be available for on-call support for escalated issues.
- May need to be available after normal business hours for scheduled maintenance.
- Perform other assigned duties.
Required Skills/Abilities
- Strong analytical and problem-solving skills.
- A desire to learn and retain new information.
- Effective communication (both verbal and written).
- Excellent organizational and interpersonal skills.
- Highly motivated self-starter, capable of leading initiatives and contributing as a team member.
- Comfortable working in a fast-paced, deadline-oriented environment.
Physical Requirements
- Must be willing to work long hours both in- and out-of-state.
- Must be able to lift 25 pounds at times.
- Must be willing to undergo a background check, in accordance with local law/regulations.
- Must be 21 years of age with valid driver’s license.
Preferred Candidates
- Extended periods of sitting or standing at a desk while working on computers.
- Ability to lift up to 15 pounds.
- May be required to work on-call or long hours during network malfunctions.
As a technology communications company, our Field Support team plays a strong role in helping OneCloud achieve superior customer satisfaction. We are constantly seeking the next generation of experts to help us thrive in the telecommunications industry. The Field Support Technician position offers the opportunity to learn a variety of technology systems and telephony/networking skills. The position requires local and out-of-state travel. If you like hands-on learning and problem solving, travel, working directly with customers, and being part of a great team, this position is for you.
Duties / Responsibilities:
- Install voice, data, CATV, and paging cabling.
- Install phone systems, telephones, SIP telephone lines, cell booster equipment, networking equipment, POS registers, PCs, TVs, and peripherals.
- Provide on-site and remote maintenance support for all installed products and cabling.
- Provide on-site assistance to customer’s networking team for various troubles and equipment upgrades.
- Performs other duties as assigned.
Travel:
- This role is for field support for all services we provide.
- Local and out-of-state travel is required. We currently service locations in Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, and Florida.
- A company vehicle is provided for work purposes.
- Strong analytical and problem-solving skills.
- Ability to master new skills quickly and efficiently.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Strong communications skills (email, phone, in-person).
Preferred Skills:
- Voice and data cabling experience.
- Telecom and paging installation and troubleshooting experience.
- Call center experience.
- Customer service experience.
- VoIP or networking experience.
Physical Requirements:
- Must be willing to commute and work in the Raleigh, NC area.
- Must be willing to work long hours both in- and out-of-state.
- Must be able to lift up to 75 pounds at times.
- Must be willing to undergo a background check, in accordance with local law/regulations.
- Must be 21 years of age with a valid driver’s license.
Pay, Hours, etc.:
- This is a full-time position. Normal workdays are Monday-Friday. Start times may vary if overnight/overtime hours were worked on the previous night. Second and third shift overtime hours are often required. Weekend work is sometimes required.
- This position requires on-call coverage for emergency dispatch in the service area throughout the year and for two scheduled 2-week periods per year for remote response. All times off must be scheduled in advance so alternate coverage can be arranged.?
- Work location includes, but is not limited to, Raleigh, NC and surrounding area – This is NOT a remote position.
- OneCloud Corporation offers a competitive compensation package including Health Insurance, Vision, Dental, 401K, Vacation time, company vehicle and much more.
- OneCloud is an equal opportunity employer.