We are seeking an experienced Internal Systems Developer to join our growing team. In this role, you’ll be responsible for designing, developing, and maintaining internal systems and tools that support our business operations. Your strong project experience will be essential in driving system enhancements and ensuring the timely delivery of IT solutions across departments.

Key Responsibilities

• Develop and maintain internal applications, tools, and integrations to streamline business processes.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Lead or contribute to internal system development projects from planning through execution.
• Write clean, efficient, and well-documented code.
• Troubleshoot and debug system issues and provide ongoing support to internal users.
• Participate in system architecture decisions and recommend improvements.
• Ensure internal systems are secure, scalable, and compliant with best practices.
• Perform other duties as assigned by leadership to support business and departmental objectives.

Required Qualifications

• Bachelor’s degree in computer science, Information Systems, or a related field (or equivalent experience).
• 3+ years of experience in software development, with a focus on internal systems or business applications.
• Proven experience managing or contributing to internal development projects.
• Proficient in JavaScript and Node.js.
• Experience with database design and management (e.g., SQL Server, PostgreSQL, MySQL).
• Familiarity with REST APIs and internal integrations.
• Solid understanding of version control tools (e.g., Git).
• Strong problem-solving skills and ability to work independently.
• Strong Communication skills in English (both written and verbal).

Preferred Qualifications

• Familiarity with the Zoho One platform, including Zoho Creator, Zoho CRM, Zoho Desk, and related integrations.
• Experience with Zoho Deluge scripting language.
• Experience working in Agile or Scrum environments.
• Familiarity with ERP, CRM, or HRIS systems.
• Knowledge of DevOps practices and tools (CI/CD, Docker, etc.).
• Experience with cloud platforms (AWS, Azure, or GCP).

Benefits

• Comprehensive Benefits (Health, dental, vision, and retirement plans).
• Competitive Salary with performance-based incentives.
• Innovative Environment.

Job Summary

The Telecom / Voice Support Technician will provide advanced technical support and troubleshooting for complex issues related to phone systems, including VoIP and traditional setups. The role involves diagnosing and resolving escalated problems, performing in-depth analysis, and offering solutions that ensure system reliability and performance. The Telecom / Voice Support Technician will collaborate with Level 1 support staff and other technical teams, handle customer inquiries, and assist with system upgrades and maintenance. Strong analytical skills, a deep understanding of phone system technologies, and effective communication are essential for delivering high-quality support and maintaining client satisfaction.

Duties/Responsibilities

• Provide remote and onsite support of IP telephony, network, and data systems.
• Assist with troubleshooting support tickets escalated from Tier 1 Support including diagnosis of hardware and software issues.
• Travel to customer sites to further troubleshoot issues or replace equipment when necessary. 
• Phone system and network administration and programming. 
• Participate in Telephone/Data system design meetings, work with Engineering, end users, and other internal and external groups to understand the project requirements and meet deadlines.
• Perform other duties as assigned.

• Strong analytical and problem-solving skills.
• Desire to learn and retain new information.
• Ability to communicate effectively (both verbally and in writing).
• Excellent organizational and interpersonal skills.
• Highly motivated self-starter, able to lead initiatives as well as contribute as a team member.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Must be willing to commute and work in the Charlotte Area.
• Must have a clean driving record and be able to pass a background check.

Education and Experience

• Degree or certification in General IT/Computer field, or equivalent experience.
• Experience in the Telecom industry preferred, with specific experience in IP Telephony, Data Switch, and Router programming.
• Working knowledge of telephony technologies such as SIP, Avaya IP Office, and 3CX is desired but not required.
• Experience with paging systems and peripheral equipment, including amplifiers, speakers, horns, paging adaptors, and door boxes.
• Proficiency in installing, tracing, testing, and terminating CAT 5E/6/6E and Coax cable.
• Knowledge of Tip & Ring, cross-connecting, and testing dial tone in phone systems and analog devices like fax machines, alarm panels, and elevators.
• This position requires the Networking 4 VVoIP Certification. (Applicable course and associated tests will be provided by OneCloud).
• This position requires the SSVVP® Certification. (Applicable course and associated tests will be provided by OneCloud and can be reviewed at the following weblink https://www.thesipschool.com/courses/view).

Physical Requirements

• Prolonged periods of sitting or standing at a desk and working on computers.
• Must be able to lift 15 pounds at times.
• Must be able to climb ladders and work aloft.
• OneCloud’s Support team is a 24/7/365 operation. Employees must be willing and able to work non-standard hours and perform on-call duties, including evenings, overnight, holidays, weekends.

Benefits 

• Comprehensive Benefits (Health, dental, vision, and retirement plans) 
• Competitive Salary with performance-based incentives
• Innovative Environment

Job Summary

OneCloud Sales Engineers serves as a liaison in the sales process between sales teams, customers, and engineers. bridges the gap between our technical products/services and customer needs, using their technical expertise to understand and address customer requirements, ultimately leading to sales. 

Duties/Responsibilities:

• Execute product demonstrations for prospects and clients, showing how our solutions can empower their businesses.
• Consult with existing and potential clients to assess and understand equipment needs and systems requirements.
• Review technical specifications of quoted systems; confer with engineers to ensure that customer needs are met, which may include product modifications.
• Draft technical presentations, other documentation, and materials that explain products and services to customers and prospective customers.
• Provide expertise, training, and support to sales teams to communicate products, services, and client needs.
• Recommend improved products to customers and explain the benefits of changes.
• Provide support to customers and resolve problems with installed equipment.
• Secure and renew orders and arrange deliveries.
• Assist with research and development of new products.
• Perform other duties as assigned.

 Required Skills/Abilities:

• Excellent presentation skills
• Excellent verbal and written communication skills.
• Excellent sales and customer service skills with a proven ability to explain technical products to non-technical audiences.
• Ability to apply engineering, technology, or other related principles to product sales.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelor’s degree in Engineering or related field or record of equivalent experience.
• At least five years of relevant experience are required, preferably in technology, managed services, VoIP, or a related field.
• Must have a valid driver’s license and acceptable driving record.
• Must be willing to undergo background and reference checks.

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time. 
• Travel to meet with clients or potential clients will be required.

Company Perks & Benefits

• Opportunity to shape and enhance sales strategies in a rapidly growing UCaaS industry.
• Work with a dynamic and high-performing sales and marketing team.
• Competitive salary, benefits, and career growth opportunities.

Keywords:

UCaaS, Telephony, PBX, Cloud, Business Phone Systems, VoIP, Hosted Phone Systems, Conferencing, Structured Cabling, Infrastructure, Paging, White noise, Wound masking, Voice Over IP, SIP Trunks, Multi-site Solutions, IT Project Management, Telecom, 3CX, Comdial, Avaya, GenVox, OneCloud, Voice, Networking, Network Security, Cell booster, Telecom expense management, Consulting, Nortel, Vertical, Digium.