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Is This Your Chair?
If joining one of the greatest teams in the Southeast and becoming part of our extended family is something you're ready to do, then yes, this could be your chair.
Is This Your Chair?
If joining one of the greatest teams in the Southeast and becoming part of our extended family is something you're ready to do, then yes, this could be your chair.
Comprehensive Insurance
Your well-being matters. Enjoy comprehensive health, dental, vision, and life coverage.
Employee Assistance Program
Personal and professional support beyond the workplace.
Time Off Benefits
Achieve work-life balance with generous vacation and paid holidays.
401(k) Match
Invest in your future confidently with our 401(k) plan and a generous employer match.
Dynamic Learning
Unlock your potential through exciting learning and development opportunities.
Career Advancement Support
Elevate your career with tailored support and growth opportunities.
Perks and Advantages
Becoming a part of OneCloud means entering a community that prioritizes your well-being.
Comprehensive Insurance
Your well-being matters. Enjoy comprehensive health, dental, vision, and life coverage.
Employee Assistance Program
Personal and professional support beyond the workplace.
Time Off Benefits
Achieve work-life balance with generous vacation and paid holidays.
401(k) Match
Invest in your future confidently with our 401(k) plan and a generous employer match.
Dynamic Learning
Unlock your potential through exciting learning and development opportunities.
Career Advancement Support
Elevate your career with tailored support and growth opportunities.
Perks and Advantages
Discover Opportunities at OneCloud
At OneCloud, we believe in cultivating an environment where our employees not only succeed but thrive. Our team is at its peak when our members are content, driven, and invested. If you're seeking a workplace where your career can blossom, come and explore the opportunities awaiting you at OneCloud.
Discover Opportunities at OneCloud
At OneCloud, we believe in cultivating an environment where our employees not only succeed but thrive. Our team is at its peak when our members are content, driven, and invested. If you're seeking a workplace where your career can blossom, come and explore the opportunities awaiting you at OneCloud.
Open Positions
Open Positions
Description
Job Summary:
Business Development Executives are responsible for obtaining new sales and customers, and for managing relationships with assigned customers or partners for TelWare Corporation, OneCloud, and its affiliates. These executives must have a thorough knowledge of their organization's products and services and need to be able to make targeted pitches for current and future clients. While Business Development Executives typically work in an office setting, they often travel to conduct meetings and demonstrations for clients. In addition to staying up to date on their organization's offerings, Business Development Executives must also stay up to date on innovations and trends in their field and how they might affect clients' operations and needs. Business Development Executives may be required to coach, mentor and/or train new hires or more junior employees as well. Business Development Executives must always follow procedures and guidelines established by TelWare Corporation.
Duties/Responsibilities:
- Developing and maintaining relationships with potential and existing clients. This includes regular constructive communication as a liaison of the company to facilitate answers related to sales, service, installation, and billing. It is the Business Development Executive’s duty to ensure customer satisfaction through ongoing communication and relationship management, resolving any issues that may arise post-sale, and alerting customers of new products, services, and enhancements that may be of interest.
- Building and maintaining a network of sources from which to identify new sales leads.
- Identifying and understanding customer product or service needs to identify and suggest products and services to meet those needs. Business Development Executives may also demonstrate the functions and utility of products and services to customers based on their needs.
- Providing information, quotes, down payment terms, and other bid specifications to clients. This includes adhering to company pricing guides and following the prescribed approval process.
- Entering activity in CRM and business software such as Dynamics, Salesforce, ConnectWise, etc. It is important to follow all processes and procedures to record sales activities including opportunities, calls, orders, sales, lost business, and any customer or vendor relationship problems so the company can report, manage, and grow.
- Performing other duties as assigned.
Business Development Executives are expected to project the values of OneCloud by:
- Representing yourself and the company with the highest degree of morals and ethics.
- Contributing to sales growth, expense management, and total profit.
- Enhancing customer satisfaction.
- Performing all administrative duties in a timely manner.
- Assisting others in meeting their goals.
- Making positive suggestions for improvement.
- Fostering a team attitude.
- Providing support for broader company initiatives.
- Being accountable for the management of your business.
Required Skills/Abilities:
- Excellent interpersonal and customer service skills.
- Excellent sales and negotiation skills.
- Proven ability to build and maintain relationships with clients.
- Excellent organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Thorough understanding of technical products to be sold.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Must have valid driver’s license and acceptable driving record.
- Must be willing to undergo background and reference checks.
Education and Experience:
- Bachelor’s degree in Marketing, Sales, Business, or related field OR equivalent experience.
- At least three years of relevant experience required, preferably in telecom, technology, managed services, UCaaS, VoIP, or related field.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Travel to meet with clients or potential clients will be required.
Begin Your Journey Towards Sales Leadership with OneCloud:
OneCloud, a seasoned player in the SaaS industry with a legacy spanning 40 years, is headquartered in Charlotte. We are excited to offer an exceptional opportunity for aspiring sales managers. Under the mentorship of our Sales Director, you'll embark on a developmental journey aimed at cultivating your skills and preparing you for sales leadership. This role presents a unique pathway to eventually assume the responsibilities of a Sales Manager, driving the sales of our flagship product, OneCloud, across diverse B2B environments.
Key Development Responsibilities:
As a pivotal member of our sales team, you'll initially focus on:
- Assisting in the daily operations of the sales department.
- Supporting the Sales Director in forecasting, reporting, and maintaining a positive work environment.
- Learning to craft strategies for achieving sales targets and renewing contracts.
- Shadowing and learning from the Sales Director to understand effective sales techniques and customer relationship management.
- Collaborating with the team to generate leads and maintain client relationships.
- Participating in performance monitoring and reporting activities.
- Assisting with customer service inquiries and issue resolution.
- Familiarize yourself with our product portfolio and industry landscape.
Your Development Journey:
At OneCloud, we believe in nurturing talent and providing opportunities for growth. Throughout your tenure, you'll receive guidance, mentorship, and hands-on experience to help you evolve into a capable Sales Manager. The Sales Director will serve as your mentor, offering support, feedback, and guidance as you progress in your journey toward leadership. Through structured training programs, exposure to real-world challenges, and ongoing development initiatives, you'll acquire the skills and knowledge needed to excel in the OneCloud Sales Management Role.
Required Skills and Qualifications:
To thrive in this developmental role, you should possess:
- A passion for sales and a desire to grow into a leadership position.
- Strong interpersonal skills and a customer-centric mindset.
- Excellent communication abilities, both verbal and written.
- A proactive approach to learning and self-improvement.
- The ability to collaborate effectively within a team environment.
- Basic proficiency in Microsoft Office tools.
- A willingness to adapt and take on new challenges.
Education and Experience:
We're looking for candidates with:
- A Bachelor's degree in marketing, sales, business, or equivalent experience.
- Previous experience working with the US armed forces is preferred but not required.
- Previous experience in sales or customer service roles is preferred but not required.
- An eagerness to learn and develop new skills in the sales domain.
Physical Requirements:
- Ability to work at a desk for extended periods.
- Capability to lift up to 15 pounds occasionally.
- Willingness to travel occasionally for team meetings or client interactions.
Job Type: Full-time Benefits: Comprehensive package including 401(k) matching, health insurance, paid time off, and more
Schedule: Monday to Friday Work Location: Charlotte, NC (In-person)
Job Type
Full-time
Description
Job Summary:
OneCloud is looking for tech-minded individuals for front-line support. This role will provide support services to clients with information technology-related issues including desktops, mobile devices, network services, and telephony equipment. Successful technicians deliver first-class customer service by answering customer calls and actively listening to their issues, building customer relations, troubleshooting and solving a variety of customer issues, and generating excitement for new solutions and products.
Duties/Responsibilities:
- Receive, manage, and assist with online and phone initiated technical issues and inquiries
- Research, respond to, and accurately resolve cases of moderate complexity, in a timely manner and in accordance with team standards
- Evaluate, prioritize, and track support tickets – Escalate incidents to the appropriate team member when unable to resolve issues while monitoring full life cycle of ticket to ensure it is resolved
- Address issues coming in thru support line or ticket process such as:
- Password resets
- Printer issues
- Basic Windows support
- Phone system programming
- Network troubleshooting
- App assistance
- Installing and removing software
- Diagnosing Hardware and Software troubles
- VPN troubleshooting / assistance
- General admin such as managing clients in service/CRM software, maintaining logs and time for support tickets, and documenting hardware, networks, and equipment
- Work with proper teams to communicate ongoing problems and issue resolutions
- Performs other duties as assigned
Requirements
Required Skills/Abilities:
- Strong analytical and problem-solving skills.
- Ability to master new skills quickly and efficiently.
- Desire to learn and retain new information.
- Ability to communicate effectively (both verbally and in writing).
- Excellent organizational and interpersonal skills.
- Highly motivated self-starter, able to lead initiatives as well as contribute as a team member.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Must be willing to commute and work in the Charlotte Area.
Education and Experience:
- General IT/Computer knowledge.
- Entry Level Networking experience a plus.
- Salesforce (or CRM) working knowledge a plus.
- BS/BA degree in Business, Accounting, Computer Science or related a plus.
- Customer Service experience a plus.
- This position requires a passing score on the SSCA® Certification test (course and associated tests will be supplied by OneCloud and can be reviewed at the following web link https://www.thesipschool.com/courses/view)
Physical Requirements:
- Prolonged periods of sitting or standing at a desk and working on computers.
- Must be able to lift 15 pounds at times.
- May be required to work on-call or long hours in case of network malfunction.
Job Type
Full-time
Tier 3 Telecommunications Engineer
Job Summary
As a technology communications company, OneCloud's Support team plays a crucial role in achieving business goals and ensuring customer satisfaction. We are actively seeking experts to thrive in the telecommunications industry. The Tier 3 Telecommunications Engineer is responsible for handling complex and time-sensitive customer issues while maintaining OneCloud's infrastructure. Serving as the communication bridge between OneCloud's customers, vendors, and our internal DevOps team, this role is pivotal in ensuring seamless operations.
Duties/Responsibilities
- Provide remote and onsite support for IP telephony, network, and data systems, including ongoing maintenance.
- Assist in troubleshooting support tickets escalated from Tier 2 Support, diagnosing hardware and software issues.
- Manage phone system and network administration and programming.
- Participate in Telephone/Data system design meetings, collaborating with team members, end users, and external groups to understand project requirements and meet deadlines.
- Work directly with vendors, managing communication between TelWare, our vendors, and our customers.
- Be available for on-call support for escalated issues.
- May need to be available after normal business hours for scheduled maintenance.
- Perform other assigned duties.
Required Skills/Abilities
- Strong analytical and problem-solving skills.
- A desire to learn and retain new information.
- Effective communication (both verbal and written).
- Excellent organizational and interpersonal skills.
- Highly motivated self-starter, capable of leading initiatives and contributing as a team member.
- Comfortable working in a fast-paced, deadline-oriented environment.
Physical Requirements
- Must be willing to work long hours both in- and out-of-state.
- Must be able to lift 25 pounds at times.
- Must be willing to undergo a background check, in accordance with local law/regulations.
- Must be 21 years of age with valid driver’s license.
Preferred Candidates
- Extended periods of sitting or standing at a desk while working on computers.
- Ability to lift up to 15 pounds.
- May be required to work on-call or long hours during network malfunctions.
Job Type
Full-time
Description
Telecom / Voice Support II
Job Summary
Our Support team plays a strong role in helping OneCloud achieve business goals and customer satisfaction. We are constantly seeking the next generation of experts to help us strive in the telecommunications industry. The Telephony / Voice Support II Technician will configure, and facilitate the installation of equipment used for voice, video, and data transmission.
Duties/Responsibilities
- Provide remote and onsite support of IP telephony, network, and data systems.
- Assist with troubleshooting support tickets escalated from Tier 1 Support including diagnosis of hardware and software issues.
- Travel to customer sites to further troubleshoot issues or replace equipment when necessary.
- Phone system and network administration and programming.
- Participate in Telephone/Data system design meetings; work with Engineering, end users, and other internal and external groups to understand the project requirements and meet deadlines.
- Perform other duties as assigned.
Required Skills/Abilities
- Strong analytical and problem-solving skills
- Desire to learn and retain new information
- Ability to communicate effectively (both verbally and in writing)
- Excellent organizational and interpersonal skills
- Highly motivated self-starter, able to lead initiatives as well as contribute as a team member
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Must be willing to commute and work in the Charlotte Area
- Must have a clean driving record and be able to pass a background check
Education and Experience:
- Experience in the Telecom industry preferred. IP Telephony, Data Switch and Router programming experience is desired
- Working knowledge of the following telephony technologies is desired but not required: SIP, Avaya IP Office, 3CX
- Must have experience with paging systems and peripheral equipment, ie: amplifiers, speakers, horns, paging adaptors, door boxes, etc.
- Must have experience with installing, tracing, testing, and terminating CAT 5E/6/6E and Coax cable
- Must have experience with Tip & Ring. Must be able to locate, cross-connect and test dial tone in phone systems and analog devices, i.e. fax machines, alarm panels, elevators
- Experience in Telecom/VoIP industry, IP Telephone System, Data Switch and Router programming experience is desired
- Must become certified on company provided tests/exams on IP and Telephony/Data systems
- This position requires the Networking 4 VVoIP Certification. (Applicable course and associated tests will be provided by OneCloud)
- This position requires the SSVVP® Certification. (Applicable course and associated tests will be provided by OneCloud and can be reviewed at the following weblink https://www.thesipschool.com/courses/view)
Physical Requirements:
- Prolonged periods of sitting or standing at a desk and working on computers
- Must be able to lift 15 pounds at times
- Must be able to climb ladders and work aloft
- May be required to work on-call or long hours in case of network malfunction
Keywords:
Unified Communications, UCaaS, SaaS, CCaaS,Telephony, telephone, phone, PBX, telecom, voice, VoIP, and SIP
