JOB SUMMARY

OneCloud Corporation Internal Systems & CRM Support Specialist to own the administration and support of our internal IT infrastructure and CRM platform. In this role you will be the go-to expert for both day-to-day systems support and CRM operations ensuring our team stays productive, our data stays clean, and our business systems continue to scale with the company.\

RESPONSIBILITIES

• Serve as the primary point of contact for internal IT helpdesk escalations: hardware, software, network, and account issues
• Administer and maintain internal systems including Active Directory/Google Workspace, VPN, MDM, and SaaS platform accounts
• Own the administration of the company CRM platform — managing users, roles, permissions, pipelines, custom fields, and data integrity
• Design, build, and maintain CRM workflows, automations, and integrations with internal tools and third-party systems
• Develop and manage CRM reports and dashboards that give leadership and revenue teams actionable visibility
• Lead CRM data hygiene efforts: deduplication, standardization, imports, and audit processes
• Evaluate, implement, and support new internal tools and systems as the business evolves
• Provide training and documentation to internal users on systems and CRM best practices
• Collaborate with leadership and department heads to translate business requirements into system solutions
• Manage vendor relationships and renewals for internal software and IT services
• Support onboarding and offboarding of employee accounts, devices, and system access
• Oher duties as assigned by leadership

QUALIFICATIONS

• Excellent verbal and written communication skills.
• Strong interpersonal and customer relationship management skills.
• Exceptional organizational skills and attention to detail.
• Strong analytical and problem-solving capabilities.
• Demonstrated supervisory and leadership ability.
• Proficient in Microsoft Office Suite and service management platforms such as ConnectWise or Salesforce.
• Must be willing and able to work extended hours, both in-state and out-of-state, as operational needs require.
• Must be able to lift up to 25 pounds on an occasional basis.
• Must be willing to submit to a background check in accordance with applicable local laws and regulations. 
• Must be 21 years of age or older and possess a valid driver’s license with a clean driving record.

EDUCATION & EXPERIENCE

• Minimum of three (3) years of prior management experience required.
• Broad experience in telephony, VoIP, paging, networking, and related technology fields strongly preferred.

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Job Summary

OneCloud Corporation is a Charlotte-based telecommunications and technology company committed to delivering innovative connectivity and cloud-based solutions to businesses across the region and beyond. The Marketing Manager is a hands-on, results-oriented role for a creative and strategic marketer who leads brand strategy across OneCloud's portfolio of brands while managing a marketing team. This position owns creative output and website execution — including our sites on WordPress and Webflow — while collaborating with leadership to align brand messaging with OneCloud's growth objectives.

Responsibilities

• Partner with the executive and management team to define marketing priorities, set annual goals, and align brand messaging with OneCloud's mission and values
• Develop and execute brand strategy across multiple brands in the OneCloud portfolio, keeping positioning, voice, and visual identity consistent across each one
• Lead and manage a marketing team — setting priorities, giving feedback, and supporting day-to-day execution
• Own the build-out, maintenance, and ongoing optimization of marketing websites on WordPress and Webflow
• Design and oversee marketing materials including social graphics, email templates, web assets, presentations, and print collateral
• Maintain brand consistency across all marketing materials, campaigns, and touchpoints, reviewing work closely before launch to catch errors and inconsistencies others miss
• Analyze campaign performance across brands and adjust strategy based on data insights
• Manage content calendars and coordinate campaign timelines
• Collaborate with sales, product, and leadership teams to align marketing efforts with business goals
• Stay current on design trends, digital marketing best practices, and industry developments
• Manage relationships with outside agencies, freelancers, or vendors as needed
• Other duties as assigned by leadership

Required Skills and Qualifications

• Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent professional experience
• 3–5+ years of marketing experience, including experience leading or managing a team, with a strong graphic design portfolio
• Hands-on experience building and managing websites in both WordPress and Webflow
• Proficiency in design tools (Adobe Creative Suite, Figma, Canva, or similar)
• Demonstrated experience developing and executing brand strategy across multiple brands at once
• Strong understanding of branding, digital marketing channels, and campaign analytics
• Sharp attention to detail — you catch the typo, the misaligned button, the off-brand color before anyone else does
• Excellent written and verbal communication skills
• Ability to manage multiple projects and deadlines independently
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment

Preferred Qualifications

• Experience in the telecommunications, SaaS, or technology industry
• Experience with SEO/SEM best practices
• Familiarity with email marketing platforms and marketing analytics tools
• B2B marketing experience with knowledge of the SMB buyer journey
• Experience mentoring junior team members or managing freelance contributors

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift up to 15 pounds occasionally
• Must be willing to commute and work in the Charlotte Area
• Must be 21 years of age with a valid driver's license and clean driving record

Job Summary: 

The Customer Care Implementation Specialist (I) is an entry-to-mid-level role serving as the frontline point of contact for OneCloud's small business clients. This position blends client onboarding and implementation with ongoing account support, proactive outreach, and basic sales activities. The ideal candidate is organized, self-motivated, and passionate about delivering exceptional customer experiences in a fast-paced UCaaS and telecom environment.

Duties/Responsibilities: 

Onboarding & Implementation

• Coordinate all phases of client implementation — planning, scheduling, resource allocation, and equipment delivery.
• Deliver customized product training to ensure effective client adoption and smooth onboarding experience.
• Monitor project milestones, provide status updates, and maintain accurate project documentation.

Customer Care & Support

• Serve as the first point of contact for inbound client calls; resolve inquiries or route to the appropriate team.
• Answer general billing questions and guide clients through online billing portals.
• Document all interactions in the CRM and meet performance metrics for satisfaction and first-call resolution.

Account Management & Sales Support

• Manage an assigned portfolio of small business accounts with proactive outreach and day-to-day support.
• Monitor account health indicators and flag churn risks to leadership.
• Identify upsell and cross-sell opportunities; prepare accurate quotes and process approved sales orders.

Qualifications

• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, SharePoint) and CRM platforms (Salesforce, HubSpot, or equivalent).
• Experience in customer service, account management, or a client-facing telecom, SaaS, or call center role.
• Basic understanding of UCaaS and general telecom terminology a plus.
• Fluent in English, written and spoken.

Education

• Bachelor's degree in a related field; or two (2) years of progressive experience in lieu of each year of education.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Willing and able to travel to client locations; must be 21+ with a valid driver's license and good driving record.

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Join our team as a Telecommunications & Technology Infrastructure Field Technician! We’re looking for a hands-on professional who enjoys working with structured cabling, phone systems, and network technologies while also supporting customers remotely. In this role, you’ll install, maintain, and troubleshoot voice and data systems, including SIP equipment and low-voltage infrastructure. This full-time position offers variety, with both local and out-of-state travel (company vehicle provided), flexible hours, and opportunities for overtime. If you have 2+ years of cabling experience, strong technical skills, and a customer-focused mindset, we’d love to hear from you!

Duties/Responsibilities

• Install voice, data, CATV, and paging cabling
• Install phone systems, telephones, SIP telephone lines, cell booster equipment, networking equipment, POS registers, PCs, TVs, and peripherals
• Pre-build, configure, and test phone systems and SIP equipment prior to installation
• Provide on-site and remote maintenance support for all installed products and cabling
• Provide on-site assistance to customer's networking team for various troubles and equipment upgrades
• Evaluate, diagnose, troubleshoot cabling infrastructure systems and perform repairs as necessary
• Install cable pathway systems, fire-stop systems, and various cables including twisted pair, fiber optic, coax, and other low voltage cables (cable trays, cable racks, J-hooks or D-rings)
• Install, terminate, test, label and document structured cabling system and all types of fiber optic horizontal & backbone cables
• Dress and route cable into telecommunications closets, modular furniture and other work area outlets
• Build out telecommunications and equipment rooms
• Function in a hybrid role providing both field and remote support for all services
• Travel locally and out-of-state (currently servicing Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, and Florida)
• Perform other related duties as assigned

Required Skills/Abilities

• Strong analytical and problem-solving skills
• Ability to master new skills quickly and efficiently
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Strong communications skills (email, phone, in-person)
• Voice and data cabling experience
• Telecom and paging installation and troubleshooting experience
• Customer service experience
• VoIP or networking experience
• Ability to read and interpret blueprints and know basic industry codes for network cabling
• Ability to use hand tools, power tools, and other diagnostic equipment
• Detail-oriented and organized
• Ability to follow complex directions

Education and Experience

• Associate degree or certification in a technology services/technical discipline, or equivalent work experience
• Minimum 2+ years' experience installing, servicing, and maintaining low voltage cable infrastructure systems such as Cat3, Cat5, Cat5e, Cat6, Cat6A, and Fiber Optic structured cable distribution systems
• Experience installing, terminating & testing low voltage cables & fiber optical cables to include twisted pair cable, coax, single mode & multi-mode fiber optical cables
• Manufacturer specific experience and/or certifications preferred (BICSI, Panduit, Commscope, Hubbell, Corning, Leviton, AV, etc.)
• Comprehension of terminology pertaining to installation & service of cabling infrastructure for telecom, data, security & wireless systems

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Job Summary:

Ready to build something? As an Account Executive at OneCloud Corporation, you will own your market pursuing new business, nurturing client relationships, and delivering compelling, consultative pitches across the  Greensboro--Winston-Salem--High Point Area (Remote) . You will bring a strong command of our products and services, a sharp eye on industry trends, and the drive to connect clients with solutions that genuinely move their business forward. Expect a mix of office collaboration and client-facing travel, all within a team culture that values excellence, accountability, and each other. 

Duties/Responsibilities:

• Client Relationship Management: Develop and maintain strong relationships with potential and existing clients and partners, serving as the primary company liaison to facilitate communication regarding sales opportunities, service delivery, installation timelines, and billing inquiries. Ensure customer satisfaction through proactive relationship management, swift issue resolution, and strategic introduction of new products, services, and enhancements that address evolving client needs.
• Lead Generation & Network Expansion: Build and maintain a robust network of sources from which to consistently identify new sales leads and expand OneCloud's market presence.
• Consultative Solution Selling: Identify and understand customer product or service needs, then suggest and position tailored solutions to meet those needs. Demonstrate the functions and utility of products and services to customers, highlighting the features and benefits most relevant to each prospect.
• Sales Administration & Documentation: Prepare and deliver professional quotes, down payment terms, bid specifications, and proposals in adherence to company pricing guidelines and approval protocols. Maintain meticulous documentation of all sales activities—including opportunities, calls, orders, lost business, and customer or vendor relationship issues—in Salesforce, ConnectWise, or other designated CRM and business software.
• Business Growth & Profitability: Achieve or exceed sales targets while managing expenses effectively to maximize organizational profitability and drive sustainable growth.
• Collaborative Teamwork: Support colleagues in achieving their objectives, contribute constructive suggestions for process improvements, and foster a positive team culture that aligns with broader company initiatives.
• Personal Accountability: Take ownership of your business territory and client relationships, completing all administrative requirements with timeliness and precision. Represent yourself and the company with the highest degree of professionalism and integrity.

Required Skills/Abilities: 

• Excellent interpersonal and customer service skills with demonstrated ability to build trust-based client relationships
• Proven sales and negotiation skills with a track record of meeting or exceeding targets
• Superior written and verbal communication skills with ability to articulate complex technical concepts clearly
• Thorough understanding of technical products and services to be sold
• Strong analytical thinking and creative problem-solving abilities
• Excellent organizational skills and attention to detail
• Resilience and adaptability in fast-paced, high-pressure environments with the ability to multitask and maintain a sense of urgency
• Proficiency with Microsoft Office Suite and CRM platforms
• Valid driver's license with clean driving record
• Willingness to undergo background and reference checks

Education and Experience:

• Bachelor's degree in Marketing, Entrepreneurship, Business, or related field (or equivalent professional experience)
• Minimum two years of relevant sales experience, preferably in telecom, technology, managed services, SaaS, UCaaS, VoIP, or related field
• Two or more years of experience supporting and participating in team sales initiatives, including assembling and presenting pertinent information for assigned accounts

Physical Requirements:

• Ability to work comfortably in an office environment with prolonged periods of sitting and computer use
• Capacity to lift up to 15 pounds occasionally
• Based out of the Greensboro, NC or Charlotte, NC with willingness to travel regularly for client meetings and industry events

Benefits: 

• Comprehensive benefits package including health, dental, vision, and retirement plans
• Competitive compensation structure with performance incentives
• Collaborative and innovative work culture
• Generous paid time off program including vacation, holidays, and personal days
• Professional development opportunities

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Job Summary

Drive your sales career forward as a Small Business Account Executive presenting our innovative OneCloud UCaaS and SaaS solutions to businesses. Through self-generated prospecting activities, you'll build a client portfolio while enjoying uncapped, performance-based earnings. This role offers more than just commission checks it provides a purpose-driven career path with growth potential, stability, competitive compensation, and comprehensive benefits. You'll work directly with small business owners to understand their needs and implement tailored technology solutions. Bilingual candidates with fluency in both English and Spanish (written and verbal) are strongly preferred for this client-facing position.

Duties/Responsibilities:

• Effectively communicate OneCloud’s, product vision, and capabilities to potential customers.
• Self-generating customer opportunities, in addition to company leaders, to meet or exceed sales targets.
• Develop and maintain outstanding working relationships with customers and potential customers to ensure complete satisfaction.
• Maintain a schedule of weekly appointments with accounts in assigned location.
• Work closely with the Sales Director and boundary team to ensure attainment of your sales goal.
• Base salary and lucrative commission structure based on Total Connect Value.
• Comprehensive and on-going training when you start to include leadership development. 
• Clear career path to Mid-Market Enterprise sales or Indirect Sales.
• Engaging and fun company culture that succeeds through diversity.
• Great medical, dental, vision, 401(k) with company match, short-term & long-term disability, and life insurance options. Company paid holidays, floating holidays and (PTO).

Required Skills/Abilities:

• Highly driven and motivated, with a strong work ethic and integrity.
• Strong time management, organizational and prioritization abilities.
• Demonstrates strong communications skills and professional credibility to influence sales leaders and professionals.
• Experience working with a CRM system is a plus.
• Documented ability to hunt, build and maintain relationships with multiple points of distribution.
• Excellent interpersonal and customer service skills.
• Excellent sales and negotiation skills.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills, Meticulous, creative, and decisive.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Must have a valid driver’s license and acceptable driving record.
• Must be willing to undergo background and reference checks.
• Preferred candidates will be fluent in both English and Spanish (oral and written).

Education and Experience:

• Bachelor’s Degree in Sales or related field, or equivalent experience.
• 1-2 years of outside telecommunications sales experience preferred but will train the right individual.

Benefits

• Comprehensive Benefits (Health, dental, vision, and retirement plans).
• Competitive Salary with performance-based incentives/commissions.

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Join our OneCloud team as a Business Development Manager and play a key role in driving growth and building meaningful client partnerships. In this dynamic position, you’ll combine technical expertise with a consultative approach to deliver tailored solutions that solve real business challenges and generate revenue. You’ll engage directly with clients through meetings, presentations, and product demonstrations bringing our offerings to life while staying ahead of industry trends and innovations. While primarily office-based, this role offers exciting opportunities to connect face-to-face and make a real impact. If you’re passionate about growth, thrive in a collaborative environment, and are committed to excellence, we’d love to have you help shape the future of our business.

Duties/Responsibilities:

• Strategic Relationship Development: Build and nurture meaningful relationships with both prospective and existing clients, serving as the primary company liaison to facilitate seamless communication regarding sales opportunities, service delivery, implementation timelines, and billing inquiries.
• Customer Experience Management: Drive client satisfaction through proactive relationship management, swift issue resolution, and strategic introduction of new solutions that address evolving business needs.
• Lead Generation & Network Expansion: Develop and maintain a robust network of industry contacts and referral sources to consistently identify new sales opportunities and expand OneCloud's market presence.
• Consultative Solution Selling: Conduct thorough needs assessments to understand client business  challenges, then architect and propose tailored technology solutions that deliver measurable value. Perform effective product demonstrations      highlighting features and benefits most relevant to each prospect.
• Business Development Administration: Create professional quotes, contracts, and proposals with adherence to company pricing guidelines and approval protocols. Maintain meticulous documentation of all sales activities and customer interactions in CRM systems.
• Business Growth & Profitability: Achieve or exceed sales targets while managing expenses effectively to maximize organizational profitability and drive sustainable growth.
• Collaborative Teamwork: Support colleagues in achieving their objectives, contribute constructively to process improvements, and champion a positive team culture that aligns with broader company initiatives.
• Personal Accountability: Take ownership of your business territory and client  relationships, completing all administrative requirements with timeliness and precision.

Required Skills/Abilities: 

• Exceptional interpersonal skills with demonstrated ability to build trust-based client relationships
• Proven sales achievement record with strong negotiation and closing capabilities
• Superior written and verbal communication skills with ability to articulate complex technical concepts clearly
• Comprehensive understanding of cloud-based technologies and services
• Strong analytical thinking and creative problem-solving abilities
• Excellent time management and organizational skills with attention to detail
• Resilience and adaptability in fast-paced, sometimes high-pressure environments
• Proficiency with Microsoft Office Suite and CRM platforms
• Valid driver's license with clean driving record
• Willingness to undergo background and reference checks

Education and Experience:

• Bachelor's degree in Marketing, Entrepreneurship, Business, or related field (or equivalent professional experience)
• Minimum three years of relevant sales experience, preferably in telecom, cloud technology, managed services, VoIP, or related technical fields
• Demonstrated success in new business acquisition and account management
• Experience with consultative selling approaches and complex sales cycles

Physical Requirements

• Ability to work comfortably in an office environment with prolonged periods of sitting and computer use
• Capacity to lift up to 15 pounds occasionally
• Willingness to travel regularly for client meetings and industry events

Benefits: 

• Comprehensive benefits package including health, dental, vision, and retirement plans
• Competitive compensation structure with performance incentives
• Collaborative and innovative work culture
• Generous paid time off program including vacation, holidays, and personal days
• Professional development opportunities

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JOB SUMMARY

Become a Senior Account Manager at OneCloud and take ownership of a portfolio of customer relationships while driving long-term retention and growth. You will serve as the primary commercial and strategic connection between clients and OneCloud, applying deep product knowledge, sound business judgment, and a consultative approach to deliver an exceptional customer experience. This role is designed for an experienced account professional who operates with a high degree of autonomy, leads customer engagements confidently, and contributes meaningfully to both customer success and company growth.

RESPONSIBILITIES

• Client Relationship Management: Own and manage assigned customer accounts, developing strong, long-term relationships through consistent and meaningful engagement. Serve as the primary point of contact for sales, service delivery, renewals, and billing-related matters. Proactively address customer needs, manage escalations, and lead strategic account planning to ensure customer satisfaction and retention.
• Consultative Selling: Engage customers to understand their business challenges, priorities, and objectives, and recommend appropriate OneCloud solutions aligned to their needs. Conduct effective product demonstrations and articulate customer-specific value propositions that support expansion and long-term partnership.
• Sales Process Management: Manage the full sales lifecycle within assigned accounts, including discovery, solution design, quoting, pricing, and contract execution. Ensure accuracy and compliance with company guidelines, approval processes, and pricing standards while navigating negotiations professionally and effectively.
• Business Development: Drive growth across the existing customer base while generating additional revenue through inbound opportunities, reactivation of dormant accounts, and targeted prospecting efforts. Respond promptly and professionally to customer inquiries across multiple communication channels.
• Documentation & Reporting: Maintain comprehensive, accurate, and up-to-date documentation in Zoho CRM and other business systems. Record all customer interactions, sales activities, opportunities, and outcomes to support forecasting, reporting, and business planning.
• Business Growth & Profitability: Contribute to overall company performance by achieving sales objectives, managing accounts with a focus on profitability, and identifying opportunities to maximize long-term customer value.
• Collaborative Teamwork: Work closely with cross-functional teams, including sales leadership, implementation, support, and operations, to ensure seamless customer experience. Participate in team initiatives, share best practices, and provide informal guidance to less experienced team members as appropriate.
• Professional Development: Stay current on industry trends, competitive offerings, and OneCloud’s evolving products and services. Apply market and customer insights to strengthen account strategies and reinforce trusted-advisor credibility.

QUALIFICATIONS

• Exceptional interpersonal skills with demonstrated ability to build and sustain long-term client relationships
• Strong consultative selling, negotiation, and closing capabilities
• Excellent written and verbal communication skills
• Solid understanding of OneCloud’s technical products and services, or the ability to quickly develop deep expertise
• Analytical and strategic mindset with strong problem-solving abilities
• High level of organization, accountability, and attention to detail
• Ability to adapt and prioritize effectively in a fast-paced environment
• Proficiency with Microsoft Office Suite, CRM platforms, and business software
• Professional presence with the ability to influence stakeholders at multiple levels
• Self-motivated with strong work ethic, integrity, and ownership mindset
• Valid driver’s license with an acceptable driving record

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift up to 15 pounds occasionally
• Must be willing to commute and work in the Charlotte Area
• Must be 21 years of age with a valid driver's license and clean driving record

BENEFITS 

• Comprehensive benefits package including health, dental, vision, and retirement plan.
• Competitive compensation structure with performance incentives
• Collaborative and innovative work culture
• Generous paid time off program including vacation, holidays, and personal days
• Professional development opportunities

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