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Is This Your Chair?
If joining one of the greatest teams in the Southeast and becoming part of our extended family is something you're ready to do, then yes, this could be your chair.
Is This Your Chair?
If joining one of the greatest teams in the Southeast and becoming part of our extended family is something you're ready to do, then yes, this could be your chair.
Comprehensive Insurance
Your well-being matters. Enjoy comprehensive health, dental, vision, and life coverage.
Employee Assistance Program
Personal and professional support beyond the workplace.
Time Off Benefits
Achieve work-life balance with generous vacation and paid holidays.
401(k) Match
Invest in your future confidently with our 401(k) plan and a generous employer match.
Dynamic Learning
Unlock your potential through exciting learning and development opportunities.
Career Advancement Support
Elevate your career with tailored support and growth opportunities.
Perks and Advantages
Becoming a part of OneCloud means entering a community that prioritizes your well-being.
Comprehensive Insurance
Your well-being matters. Enjoy comprehensive health, dental, vision, and life coverage.
Employee Assistance Program
Personal and professional support beyond the workplace.
Time Off Benefits
Achieve work-life balance with generous vacation and paid holidays.
401(k) Match
Invest in your future confidently with our 401(k) plan and a generous employer match.
Dynamic Learning
Unlock your potential through exciting learning and development opportunities.
Career Advancement Support
Elevate your career with tailored support and growth opportunities.
Perks and Advantages
Discover Opportunities at OneCloud
At OneCloud, we believe in cultivating an environment where our employees not only succeed but thrive. Our team is at its peak when our members are content, driven, and invested. If you're seeking a workplace where your career can blossom, come and explore the opportunities awaiting you at OneCloud.
Discover Opportunities at OneCloud
At OneCloud, we believe in cultivating an environment where our employees not only succeed but thrive. Our team is at its peak when our members are content, driven, and invested. If you're seeking a workplace where your career can blossom, come and explore the opportunities awaiting you at OneCloud.
Open Positions
Open Positions
Implementation Onboarding Specialist, you will play a key role in setting up new customers for long-term success by guiding them through the initial phases of adopting our SaaS product. Your responsibilities will involve managing the onboarding process, ensuring that customers are fully trained, and that their implementation aligns with their goals. The ideal candidate has a passion for helping customers, a strong technical aptitude, and excellent communication skills. While Onboarding/Implementation Specialist typically work in an office setting, they often travel to conduct meetings and demonstrations for clients.
To be successful in this role, you will need to be highly organized, self-motivated, able to work on tight deadlines, be competent in using Microsoft Office applications such as Word and Excel, and have exceptional verbal, written, and presentation skills.
Responsibilities:
- Manage and coordinate the onboarding process for new customers from start to finish, ensuring a seamless experience. This includes initial setup, data import, and configuration based on customer requirements.
- Conduct training sessions to educate customers on product features, best practices, and usage strategies to maximize product adoption and ROI.
- Collaborate with customers to understand their business goals and map out an implementation plan to ensure our SaaS solution meets their needs.
- Provide customers with relevant resources, documentation, and support materials to foster self-sufficiency and better user experience.
- Work closely with the Support and Product teams to resolve customer issues during onboarding, escalating when necessary, and ensuring timely follow-up.
- Track customer onboarding progress, product adoption, and satisfaction metrics; report findings to the team to drive continuous improvement.
- Collect and communicate customer feedback to internal teams, especially the Product and Customer Success teams, to inform product improvements and feature requests.
- Partner with Sales, Customer Success, and Product teams to facilitate smooth transitions and improve overall customer experience.
- Develop and refine onboarding documentation, training materials, and processes to enhance the onboarding experience.
- 2+ years in a customer-facing role, preferably in SaaS onboarding, customer success, or support.
- Experience with SaaS platforms and an ability to quickly learn and explain complex software.
- A strong desire to help customers achieve success and the ability to handle challenging situations with empathy and professionalism.
- Ability to manage multiple onboarding projects simultaneously with excellent organizational skills and attention to detail.
- Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical users.
- Resourceful, solution-oriented approach to addressing customer issues during the onboarding process.
- Familiarity with CRM and customer success tools (e.g., Salesforce, Gainsight, ChurnZero, Zoho) and project management software (e.g., Jira, Asana) is a plus.
Education and Experience:
- Bachelor’s degree in business, Communications, Information Technology, or related field.
- Experience with training or creating customer resources, such as help articles and training videos.
- Familiarity with Agile/Scrum methodologies.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Willing and able to travel to client locations.
- A valid driver’s license and good driving record.
Benefits:
- Comprehensive Benefits (health, dental, vision, and retirement plans)
- Competitive Salary
- Innovative Environment
Job Summary
Strategic Account Manager are responsible for managing relationships with assigned customers or partners for OneCloud Corporation and its affiliates, for the purpose of embedded base revenue growth and churn mitigation. The Strategic Account Manager must have thorough knowledge of OneCloud’s products and services with the ability to make to present in person to embedded base clients. While Strategic Account Manager frequently work full-time in an office setting, they will need travel to conduct meetings and demonstrations for clients. In addition to staying up to date on OneCloud’s offers, the Strategic Account Manager must also stay up to date on innovations and trends in their field and how they might affect clients' operations and needs. Strategic Account Manager are often required to coach, mentor and/or train new hires or more junior employees as well. The Strategic Account Manager must always follow procedures and guidelines established by OneCloud Corporation.
Duties/Responsibilities:
- Strategic Account Managers will develop and maintain relationships with new and existing clients. This includes regular constructive communication to facilitate answers related to sales, service, installation, and billing questions. It is the Strategic Account Managers duty to ensure customer satisfaction through ongoing communication and relationship management, resolving any issues that may arise post-sale and alerting customers of new products, services, and enhancements that may be of interest.
- Identifying and understanding customer product or service needs to identify and suggest products and services to meet those needs. Strategic Account Managers are required to demonstrate the functions and utility of products and services to customers based on their needs in a face-to-face setting.
- Strategic Account Managers will provide miscellaneous information, quotes, down payment terms, and other bid specifications to clients as requested in a timely manner. This includes adhering to company pricing guides and following the prescribed approval process.
- Obtain new sales through incoming sales opportunities, warm-calling old accounts, cold-calling new accounts, and accepting calls and webchats from potential customers.
- Strategic Account Managers are required to document and maintain accurate activity within the company CRM (Zoho). It is important to follow all processes and procedures to record sales activities including opportunities, calls, orders, sales, lost business, and any customer or vendor relationship problems so the company can report, manage, and grow.
- Collaborate with internal boundary partners to ensure seamless customer experience (Engineering, Technical Support, Implementation teams to ensure seamless customer experiences.
Account Managers are expected to project the values of OneCloud by
- Representing yourself and the company with the highest degree of morals and ethics.
- Contributing to sales growth, expense management, and total profit.
- Enhancing customer satisfaction.
- Performing all administrative duties in a timely manner.
- Assisting others in meeting their goals.
- Making positive suggestions for improvement.
- Fostering a team attitude.
- Providing support for broader company initiatives.
- Being accountable for the management of your business.
Required Skills/Abilities:
- Excellent interpersonal and customer service skills.
- Excellent sales and negotiation skills.
- Proven ability to build and maintain relationships with clients.
- Excellent organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Thorough understanding of technical products to be sold.
- Strong analytical and problem-solving skills.
- Adaptive learner with the ability to manage change and cultivate market opportunities.
- Proficient with Microsoft Office Suite or related software.
- Must have valid driver’s license and acceptable driving record.
- Must be willing to undergo background and reference checks.
- Travel to and from assigned territories and company facilities. Valid driver's license.
Education and Experience:
- Experience: Two or more years of strategic B2B sales or strategic account management experience.
- Technical Skills: Expert in telecommunication, UCaaS, CCaaS, and SaaS products, Familiar with CRM (Zoho, SFDC, HubSpot), Billers, and customer self-service portals
- Multi-Channel Strategic Account Manager experience (Wholesale, Agent, Referral)
- BS/BA degree in Business, Marketing, or Communications a plus.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to fifteen pounds at times.
- Travel to meet with clients or potential clients required.
As an Installation Field Support Technician, you will oversee the setup, configuration, and maintenance of voice over IP systems for commercial clients. Your responsibilities include configuring and installing VoIP and network hardware, configuring network settings, ensuring seamless integration with existing IT infrastructure, and troubleshooting technical issues. You will work closely with project coordinators and clients to ensure the system is installed as defined to meet their specific needs, providing exceptional customer service and support throughout the process. Strong technical expertise, problem-solving skills, and clear communication are crucial for effectively managing and optimizing VoIP solutions.
Duties/Responsibilities:
- Configure, test, and install systems based on customer and project specifications.
- Provide on-site support and installation as well as remote support for on-site engineers and end users/customers during installation.
- Ensure client-centered technical support by addressing client interactions in a timely and accurate manner, meeting or exceeding service levels.
- Participate in system design meetings, work with project teams, engineering, end-users, and other internal and external groups to understand the project requirements and meet deadlines.
- Be responsible for system maintenance of network/internet/intranet hardware, ensuring optimal performance and reliability.
- Training and Development:
- Train other installation team members on system installation procedures, troubleshooting techniques, and best practices.
- Develop and create knowledge-based articles, training materials, and documentation to support the ongoing development and education of the installation team.
- Perform other duties as assigned by the Installation Field Support Manager.
- Strong analytical and problem-solving skills.
- A desire to learn and retain new information.
- Ability to communicate effectively (both verbally and in writing).
- Excellent organizational and interpersonal skills.
- Highly motivated self-starter, able to lead initiatives as well as contribute as a team member.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Must be willing to commute and travel as needed.
- Experience in Installation and Maintenance of VoIP and network infrastructure.
- Experience in Telecom/VoIP industry, IP Telephone System, Data Switch and Router programming experience is desired.
- Working knowledge of telephony technologies.
Education:
- Must become certified on company provided tests/exams on IP and Telephony/Data systems.
- This position requires a passing score on the SSVVP® Certification test (course and associated tests will be supplied by OneCloud and can be reviewed at the following weblink https://www.thesipschool.com/courses/view).
Physical Requirements
- Prolonged periods of sitting or standing at a desk and working on computers.
- May be required to work on-call or long hours in case of network malfunction.
- Must be able to lift up to 75 pounds at times.
- Must be willing to undergo a background check, per local law/regulations.
- Must be 21 years of age with a valid driver’s license and acceptable driving record.
Benefits
- Comprehensive Benefits (Health, dental, vision, and retirement plans)
- Competitive Pay
- Innovative Environment
- Professional Development Opportunities
Job Summary
OneCloud’s As a Customer Success Specialist, is responsible for you ensuring customers achieve success with OneCloud’s solutions. Your responsibilities will include assisting customers during onboarding, providing support, resolving issues, and promoting the adoption of best practices. The ideal candidate is customer-focused, detail-oriented, and eager to deliver exceptional service. This office-based role is perfect for those passionate about building relationships and contributing to customer satisfaction and retention. is leading our sales team in both direct and channel sales efforts.
Duties/Responsibilities
- Customer Onboarding & Support: Guide customers through onboarding processes, ensuring smooth setup, configuration, and integration of OneCloud solutions.
- Customer Relationship Management: Act as the first point of contact for customer inquiries, providing timely and effective resolutions while escalating complex issues as necessary.
- Customer Training: Conduct educational sessions to help customers understand product features, maximizing their return on investment.
- Metrics & Reporting: Track customer satisfaction, retention, and product usage metrics; report findings to drive improvements.
- Cross-Functional Collaboration: Work closely with the Sales, Technical Support, and Implementation teams to ensure seamless customer experiences.
- Documentation: Maintain accurate customer records and interaction logs within the CRM system.
- Feedback Loop: Collect customer feedback and relay insights to internal teams to help refine products and services.
- Bachelor’s degree in Business administration, Marketing, Information Systems, or a related field.
- 0-2 years in customer service, customer success, or similar customer-facing roles.
- Exceptional verbal and written communication skills.
- Strong organizational and multitasking abilities in a fast-paced environment.
- Basic technical aptitude to understand and explain SaaS solutions.
- Familiarity with CRM tools (e.g., Salesforce, HubSpot) is a plus.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
Benefits
- Comprehensive Benefits (Health, dental, vision, and retirement plans)
- Competitive Salary
- Innovative Environment
- Professional Development Opportunities
Job Summary
As a technology communications company, our Field Support team plays a strong role in helping OneCloud achieve superior customer satisfaction. We are constantly seeking the next generation of experts to help us thrive in the telecommunications industry. This position offers the opportunity to learn a variety of technology systems and telephony/networking skills. This position requires on-call coverage for emergency dispatch in the service area throughout the year and for two scheduled 2-week periods per year for remote response. Normal workdays are Monday-Friday, start times may vary if overnight/overtime hours were worked on the previous night. Second and third shift overtime hours are often required. Weekend work is sometimes required. The position requires local and out-of-state travel, as well as office time for remote customer support and pre-installation work. This is a full-time position, and the work location includes, but is not limited to, Northern Virginia, Washington, DC, and Maryland.
Duties/Responsibilities
- Duties/Responsibilities
- Install voice, data, CATV, and paging cabling.
- Install phone systems, telephones, SIP telephone lines, cell booster equipment, networking equipment, POS registers, PCs, TVs, and peripherals.
- Pre-build, configure, and test phone systems and SIP equipment prior to installation.
- Provide on-site and remote maintenance support for all installed products and cabling.
- Provide on-site assistance to customer’s networking team for various troubles and equipment upgrades.
- Performs other duties as assigned.
- This role is a hybrid of field and remote support for all services we provide.
- Local and out-of-state travel is required. We currently service locations in Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, and Florida.
- A company vehicle is provided for work purposes.
- Strong analytical and problem-solving skills.
- Ability to master new skills quickly and efficiently.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Strong communications skills (email, phone, in-person).
- Voice and data cabling experience.
- Telecom and paging installation and troubleshooting experience.
- Customer service experience.
- VoIP or networking experience.
Physical Requirements
- Must be willing to commute and work in Northern Virginia, Washington, DC, and Maryland.
- Must be willing to work long hours both in- and out-of-state.
- Must be able to lift up to 75 pounds at times.
- Must be willing to undergo a background check, in accordance with local law/regulations.
- Must be 21 years of age with a valid driver’s license.
Benefits
- Comprehensive Benefits (Health, dental, vision, and retirement plans)
- Competitive Salary
- Innovative Environment
OneCloud seeks tech-savvy individuals for front-line support, aiding clients with a range of information technology-related issues encompassing desktops, mobile devices, network services, and telephony equipment. This position is an in-office workspace, located in Charlotte, NC. Successful technicians prioritize first-class customer service, engaging customers through various communication channels, attentively addressing concerns, fostering customer relations, and proficiently troubleshooting diverse issues. Additionally, this role entails testing new in-house technologies and fostering enthusiasm for innovative solutions and products.
Duties/Responsibilities:
- Handle, oversee, and support technical issues and inquiries initiated via online platforms and phone calls.
- Research, respond to, and accurately resolve cases of moderate complexity efficiently while following team standards.
- Assess, prioritize, and monitor support tickets, escalating incidents to the relevant support teams if issues cannot be resolved independently.
- Continuously track the entire lifecycle of assigned tickets to guarantee resolution.
- Handle inquiries across Voice, Webchat, and Ticketing systems encompassing various areas including:
- Password resets
- Basic Windows support
- Phone system programming
- Network troubleshooting
- Mobile App assistance
- Software installation and removal
- Diagnosing Hardware and Software issues
- Remote troubleshooting and assistance
- Referrals to sales for solution upsells if identified
- Perform general administrative tasks, including managing clients in service/CRM software, maintaining logs and time records for support tickets, and documenting hardware, networks, and equipment.
- Work with proper teams to communicate ongoing problems and issue resolutions.
- Perform other duties as assigned.
- Strong analytical and problem-solving skills.
- Capacity to swiftly and effectively acquire new skills.
- Desire to learn and retain new information.
- Ability to communicate effectively (both verbally and in writing).
- Excellent organizational and interpersonal skills.
- Highly motivated self-starter capable of leading initiatives and collaborating effectively within a team.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Must be willing to commute and work in the Charlotte Area.
Benefits
- Comprehensive Benefits (health, dental, vision, and retirement plans)
- Competitive Pay
- Innovative Environment
Job Summary:
Business Development Managers are responsible for obtaining new sales and customers, and for managing relationships with assigned customers or partners for OneCloud Corporation and its affiliates. These managers must have a thorough knowledge of their organization's products and services and need to be able to make targeted pitches for current and future clients. While Business Development Managers typically work in an office setting, they often travel to conduct meetings and demonstrations for clients. In addition to staying up to date on their organization's offerings, Business Development Managers must also stay up to date on innovations and trends in their field and how they might affect clients' operations and needs. Business Development Managers may be required to coach, mentor and/or train new hires or more junior employees as well. Business Development Managers must always follow procedures and guidelines established by OneCloud Corporation.
Duties/Responsibilities:
- Developing and maintaining relationships with potential and existing clients. This includes regular constructive communication as a liaison of the company to facilitate answers related to sales, service, installation, and billing. It is the Business Development Manager’s duty to ensure customer satisfaction through ongoing communication and relationship management, resolving any issues that may arise post-sale and alerting customers of new products, services, and enhancements that may be of interest.
- Building and maintaining a network of sources from which to identify new sales leads.
- Identifying and understanding customer product or service needs to identify and suggest products and services to meet those needs. Business Development Managers may also demonstrate the functions and utility of products and services to customers based on their needs.
- Providing information, quotes, down payment terms, and other bid specifications to clients. This includes adhering to company pricing guides and following the prescribed approval process.
- Entering activity in Zoho, ConnectWise, or other CRM and business software. It is important to follow all process and procedures to record sales activities including opportunities, calls, orders, sales, lost business, and any customer or vendor relationship problems so the company can report, manage, and grow.
- Performing other duties as assigned.
Business Development Managers are expected to project the values of TelWare by
- Representing yourself and the company with the highest degree of morals and ethics.
- Contributing to sales growth, expense management, and total profit.
- Enhancing customer satisfaction.
- Performing all administrative duties in a timely manner.
- Assisting others in meeting their goals.
- Making positive suggestions for improvement.
- Fostering a team attitude.
- Providing support for broader company initiatives.
- Being accountable for the management of your business.
Required Skills/Abilities:
- Excellent interpersonal and customer service skills.
- Excellent sales and negotiation skills.
- Proven ability to build and maintain relationships with clients.
- Excellent organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Thorough understanding of technical products to be sold.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Must have valid driver’s license and acceptable driving record.
- Must be willing to undergo background and reference checks.
Education and Experience:
- Bachelor’s degree in Marketing, Entrepreneurship, Business, or related field OR equivalent experience.
- At least three years of relevant experience required, preferably in telecom, technology, managed services, VoIP, or related field.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Travel to meet with clients or potential clients will be required.
Our Small Business Account Executive will present and sell the OneCloud UCaaS and SaaS product portfolio through daily self-generating prospecting activities. This is a fantastic opportunity to earn an uncapped, performance-based income while providing valuable service to our customers. This is more than “just a sales job” – it is your chance for a fulfilling and purpose-driven career that provides opportunities for growth, stability, competitive pay, and benefits. In this role, you will be responsible for small business sales. You will work one-on-one with businesses to present and sell our UCaaS and SaaS solutions.
What You'll Do
- Effectively communicate OneCloud’s, product vision, and capabilities to potential customers
- Self-generating customer opportunities, in addition to company leads, to meet or exceed sales targets.
- Develop and maintain outstanding working relationships with customers and potential customers to ensure complete satisfaction.
- Maintain a schedule of weekly appointments with accounts in assigned location.
- Work closely with Sales Director and boundary team to ensure attainment of your sales goal
What We Are Looking For
- High school diploma
- 1-2 years of outside telecommunications sales experience preferred but will train the right individual.
- Highly driven and motivated, with a strong work ethic and integrity
- Strong time-management, organizational and prioritization abilities
- Demonstrates strong communications skills and professional credibility to influence sales leaders and professionals.
- Meticulous, creative, and decisive.
- Experience working with a CRM system is a plus.
What’s In It for You
- Base salary and lucrative commission structure based on Total Connect Value
- Comprehensive and on-going training when you start to include leadership development.
- Clear career path to Mid-Market Enterprise sales or Indirect Sales
- Engaging and fun company culture that succeeds through diversity.
- Great medical, dental, vision, 401(k) with company match, short-term & long-term disability, and life insurance options. Company paid holidays, floating holiday and (PTO).
