Phone Features

Your Favorite Features

All the tools you need to manage your business in one powerful,
comprehensive cloud communications platform.

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Phone
Anonymous Call Rejection

Blocks calls with hidden caller IDs, preventing unwanted or spam calls from reaching you.

API’s

Enable seamless integration, offering access to system functions, call control, and event subscriptions with secure OAuth.

Authentication by Digest

Secures user authentication by hashing credentials, protecting passwords during transmission.

Auto Attendants

Automatically greet and route callers to the correct department or extension, enhancing efficiency and reducing wait times.

Automated Callback

Allows callers to receive a callback instead of waiting on hold, improving customer experience.

Automatic Call Distribution

Routes incoming calls efficiently to the appropriate agents or departments based on predefined rules.

Barge In

Allows supervisors to join active calls for coaching or monitoring without interrupting the conversation.

Business Trunking

Offers scalable and cost-effective voice connectivity by consolidating multiple voice channels into a single connection.

Busy Lamp Filled

Displays real-time status of colleagues’ availability, indicating if their line is busy.

Calling Group ID Delivery

Displays the calling group’s ID instead of individual numbers, making calls from teams or departments more recognizable.

Call Forward

Automatically redirects incoming calls to another number or voicemail when you’re unavailable.

Call Intercept

Forward calls to any extension, phone number, group, or department simultaneously or sequentially.

Call Logs

Keeps a record of all incoming and outgoing calls for tracking and reference.

Call Monitoring

Allows supervisors to listen in on calls for quality assurance or training purposes.

Call Notify

Notifies users of incoming calls or important events via alerts or notifications.

Call Park

Puts a call on hold at a specific location for retrieval by another phone within the system.

Call Pickup

Allows users to answer calls ringing at another extension within the same group or department.

Call Transfer

Enables seamless transferring of calls to other extensions or numbers.

Call Recording

Records calls for quality assurance, compliance, or training purposes.

Call Return

Allows users to return the last received call with a single action.

Call Status

Displays the current status of calls in progress, such as ringing, active, or on hold.

Call Waiting

Alerts users to incoming calls while they’re already on another call, allowing them to switch.

Call Line ID Delivery Blocking

Prevents your phone number from being displayed on the recipient’s caller ID.

Call Name Retrieval

Displays the caller’s name, if available, based on the incoming number.

Chained Auto Attendants

Routes callers through a series of auto attendants, leading to different departments or services in sequence.

Conferencing

Enables multiple participants to join a single call, enhancing collaboration and communication.

Conferencing (Multi-Way Calling)

Lets users host conference calls with multiple participants, facilitating group discussions.

Configurable Extension Dialing

Customize how internal extensions are dialed, streamlining communication within an organization.

Configurable Feature Codes

Set custom codes for activating or deactivating specific phone system features, making operations more efficient.

Configurable Directories

Customizes and organizes user or department directories, making internal phone lookups easier and more efficient.

Contact Center/Queue

Manages and routes inbound calls to a team of agents, improving service and wait-time management.

CDRs

Provides detailed call data records, including call duration, time, and parties involved.

Change or Billing Number

Allows modification of the number associated with billing or account usage.

Click to Call From CMS

Enables users to initiate calls directly from content management systems or web interfaces with a single click.

Client Call Control

Provides end-users with the ability to manage call settings and features via an interface.

Customer Integrations

Tailor phone systems to specific business needs by integrating with third-party applications and workflows.

Delivery

Refers to the successful transmission of calls or messages to the recipient.

Department Support

Provides specific call routing and support features for different departments within the organization.

Device Auto Provisioning

Automatically configures and provisions new devices for immediate use in the system.

Device and Override

Manage phone devices and apply temporary overrides for feature settings or permissions.

Device Inventory

Track and manage all devices connected to the phone system, including provisioning and status updates.

Device Provisioning

Automatically configures and provisions new devices, reducing setup time and ensuring smooth deployment.

Direct Inward Dialing

Enables direct dialing to a specific extension or user from external callers.

Directed

Routes calls directly to a specific user or department based on predetermined rules, streamlining call handling.

Directed Call Park

Allows a call to be parked at a specific location for later retrieval by a designated user.

Directed Call Pickup

Lets users pick up calls directed to specific extensions or groups within the system.

Do Not Disturb

Prevents incoming calls from ringing through, redirecting them to voicemail or another option.

Dynamic

Adapts call routing and features based on real-time conditions, such as call volume or agent availability.

Extension Dialing

Allows dialing internal extensions directly, simplifying internal communication.

External Calling Line ID

Displays the caller’s information on the recipient’s external phone or device.

Fault Tolerant

Ensures system continuity by minimizing downtime with built-in redundancy and backup options.

Group Announcement

Delivers important messages or announcements to a predefined group of users or departments.

Group Custom Ringback

Customize the ringback tone for groups, providing a unique caller experience.

Group Instant Messaging

Facilitates real-time group communication through instant messaging between users or departments.

Greetings

Customizable prerecorded messages that welcome or inform callers before transferring them.

Highly Scalable

Easily expands as business needs grow, supporting a large number of users and devices without compromising performance.

Hot Desking

Allows employees to use any available desk or phone within the office, promoting flexibility and space efficiency.

Hoteling

Enables employees to reserve workspaces or phones in advance, enhancing office space utilization.

Hunt Groups

Routes incoming calls to a group of extensions, finding an available agent to answer.

Instant Group Call

Initiates immediate group calls, allowing quick collaboration among team members or departments.

Instant Messaging/Chat

Facilitates real-time text communication between users within the system.

Internal Calling Line

Enables users to quickly redial the last internal extension called.

Last Number Redial

HD video conferencing & webinar solutions

Listen In

Lets supervisors silently listen to live calls for monitoring or training purposes without being heard.

Login/Logout

Allows agents to log in or out of the system, enabling dynamic call distribution based on availability.

Message Waiting Indicator

Alerts users when they have new voicemail or messages waiting.

Mobile Apps

Provides mobile applications for remote access to the phone system features.

Music-On-Hold

Plays music or messages for callers placed on hold to enhance the experience.

Night Mode

Automatically adjusts call routing and availability settings based on time of day, improving after-hours operations.

Office Manager Portal

Provides administrators with an interface to manage system settings, user preferences, and monitor usage.

Paging

Broadcasts messages to multiple devices or rooms simultaneously, ideal for announcements and alerts.

Personal Auto Attendants

Customizes call greetings and routing based on individual preferences, enhancing the caller’s experience.

Phone Status

Displays the current status of a phone, such as available, on a call, or out of service.

Presence

Shows real-time availability of users, helping others know if they are free or busy.

Privacy

Protects user information and ensures secure communication within the phone system.

Quality of Service Monitoring

Continuously tracks call quality, ensuring optimal performance and identifying potential issues.

Queue Priorities

Assigns priority levels to calls in a queue, ensuring urgent issues are addressed first.

Real-Time Analytics Wallboard

Displays live data on call performance, queue status, and agent activity for monitoring and optimization.

Redundancy

Implements backup systems and processes to ensure phone services remain operational even in case of failure.

Regulatory Compliance

Ensures the phone system adheres to industry standards and regulations, including call recording and data security requirements.

Remotely Triggered Updates

Allows system updates to be initiated remotely, ensuring timely maintenance and functionality improvements.

Rolling Hitless Upgrades

Provides system upgrades without interrupting service, ensuring continuous availability and performance.

Scheduled Auto Attendants

Automates call routing based on a set schedule, offering different options during business hours and after-hours.

Security and Fraud Detection

Monitors calls and system activity for suspicious behavior, protecting against fraud and unauthorized access.

Selective Call Acceptance

Allows users to accept only certain calls based on predefined criteria.

Selective Call Rejection

Blocks calls from specific numbers or categories based on user preferences.

Self-Service IVR

Allows callers to navigate the system and access services autonomously through an interactive voice response menu.

Shared Call Experience

Enables multiple users to share a call, viewing call status and participating in the conversation.

SIP Trace

Captures and logs SIP traffic for troubleshooting, analysis, and monitoring the call setup process.

SIP Trunking

Replaces traditional phone lines with internet-based connections, offering cost-effective and scalable voice services.

Simultaneous Ring

Rings multiple devices or numbers at the same time, ensuring calls are answered even when away from the desk.

Skill-Based Routing

Routes calls to agents based on their expertise, ensuring callers reach the most qualified person for assistance.

SMS/MMS Queuing

Manages the sending and receiving of text and multimedia messages through the system.

STIR/SHAKEN

Implements protocols to combat robocalls and caller ID spoofing, ensuring caller authenticity.

Support Major SIP Phones

Ensures compatibility with a wide range of SIP-based phones, providing flexibility in device choice.

Three-Way-Calling

Allows three participants to be on a single call simultaneously.

Time-Based Routing

Routes calls based on the time of day or specific schedules, optimizing call handling during business hours.

Two-Stage Dialing

Requires two dialing steps to connect a call, often used for international or long-distance calls.

Video Calls

Enables face-to-face communication through video conferencing, enhancing remote interaction.

Voicemail

Provides a system to leave and retrieve recorded voice messages when calls go unanswered.

Web Phone

A browser-based phone solution that enables calls and messaging directly from a web interface.

Web User Portal

A web interface for users to manage phone system settings, view logs, and make adjustments.

Whisper

Allows supervisors to silently coach agents during live calls without the customer hearing.

Zero Touch Device Configuration

Automatically configures new devices without manual setup, ensuring quick deployment and easy integration.