Professional Call Center
Effortless Experience for Agents & Customers
Every customer interaction is crucial to building brand loyalty. OneCloud Professional Call Center is a fully customizable and easy-to-use solution that provides robust tools and reporting features for a better customer experience.
Intelligent Tools
for Outstanding Service
Agent Features
Real-time coaching & training
Use features like listen, barge, whisper or call recording to manage, monitor and train call center agents.
Agent dashboards
Gives your agents a single-pane-of-glass view of all their calls as well as important performance metrics and customer information.
Intelligent routing
Route inbound calls based on capacity, availability, and rules that you define in one easy-to-use interface.
CRM integration
Build deeper relations with your customers by using screen pops, quick dial links, and notes about each and every interaction.
Web chat
Allow customers to interact with a live agent on your website. Customize your chats to route based on your employee’s skill level.
Queue callback
Instead of waiting on hold, allow your customers to hold their place in line and receive a callback.
Intelligent Tools
for Outstanding Service
Agent Features
Real-time coaching & training
Use features like listen, barge, whisper or call recording to manage, monitor and train call center agents.
Agent dashboards
Gives your agents a single-pane-of-glass view of all their calls as well as important performance metrics and customer information.
Intelligent routing
Route inbound calls based on capacity, availability, and rules that you define in one easy-to-use interface.
CRM integration
Build deeper relations with your customers by using screen pops, quick dial links, and notes about each and every interaction.
Web chat
Allow customers to interact with a live agent on your website. Customize your chats to route based on your employee’s skill level.
Queue callback
Instead of waiting on hold, allow your customers to hold their place in line and receive a callback.
Smart Support
Supervisor Features
Custom reporting
Allow your supervisors to build reports based on what they want to see. Use the date to create actionable insights that drive success.
Real-time data
Monitor critical KPls, agent performance, and customer experience with key metrics in easy-to-understand displays, so you know exactly what is happening with your systems in real time.
Transcriptions and sentiment analysis
Call transcription with Sentiment Analysis provide supervisors valuable analytics for training and problem-solving.
Cradle-to-grave
Break down complex data, identify training issues, and create resolution metrics with cradle-to-grave call details and over 30 pre-built templates.
Smart Support
Supervisor Features
Custom reporting
Allow your supervisors to build reports based on what they want to see. Use the date to create actionable insights that drive success.
Real-time data
Monitor critical KPls, agent performance, and customer experience with key metrics in easy-to-understand displays, so you know exactly what is happening with your systems in real time.
Transcriptions and sentiment analysis
Call transcription with Sentiment Analysis provide supervisors valuable analytics for training and problem-solving.
Cradle-to-grave
Break down complex data, identify training issues, and create resolution metrics with cradle-to-grave call details and over 30 pre-built templates.
Speed Up Support and Increase Conversion
OneCloud Professional Call Center offers dozens of comprehensive reports right out of the box, but if your supervisors need more detail, Enhanced Reporting for OneCloud is a great option for customized analytics and reporting options to fit every business need.
Sign up to get Enhanced Reporting free for 30 days. Promotion includes free call recording and 10GB of call storage.
Ready to Step Into the Future?
Upgrade to OneCloud CXâ„¢, a truly powerful AI-driven omnichannel contact center solution
Ready to Step Into the Future?
Upgrade to OneCloud CXâ„¢, a truly powerful AI-driven omnichannel contact center solution
More Tools to Enhance Your Customers’ Experience
Try Enhanced Reporting
OneCloud Professional Call Center provides built-in reports, and with Enhanced Reporting, you can access customizable analytics tailored to your business. Try Enhanced Reporting free for 30 days, including free call recording and 10GB of call storage.
Ready to Step Into the Future?
Upgrade to OneCloud CXâ„¢, a truly powerful AI-driven omnichannel contact center solution
Start Delivering Better Customer Experiences
See how excellent CX can not only reduce customer churn, but can actually increase sales and improve employee satisfaction.
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Enhance collaboration and achieve success together
To get started, we invite you to explore our range of products and see how they can complement and enhance our collaboration. Your success is our success, and we’re here to support you every step of the way.
More Products
Enhance collaboration and achieve success together
To get started, we invite you to explore our range of products and see how they can complement and enhance our collaboration. Your success is our success, and we’re here to support you every step of the way.