Microsoft Teams Operator Connect
Operator connect for microsoft teams
Purple is Popular.
What is Operator Connect?
A Microsoft platform designed for authorized third-party providers to facilitate Public Switched Telephone Network (PSTN)
Certified
Fully compliant partner in Operator Connect Program
Native Teams
Simple usability for your users – local and international calls from within the Teams application
Optimize Costs
Consolidate communications vendors, equipment and tools into a single source
Uptime Reliability
SLA requirements including exceeding 99.999% and fully geo-redundant interconnections for unparalleled reliability
Is Operator Connect for Microsoft Teams Right for You?
If you need complete telephony control, want to keep some on-prem equipment, and have coding skills, then Direct Routing is still perfect for you. If you value ease of use, and you don’t want to manage your SBCs in-house, give Operator Connect a go.
Don’t have PowerShell knowledge
Want to fully migrate to the cloud
Prefer number self-servicing
Have a global, distributed workforce
Need a direct-to-carrier relationship
The Differences Between Operator Connect and Direct Routing as a Service
Microsoft Teams Direct Routing
Bring your own carrier
On-premises or cloud managed SBC
Session border controllers must be approved
Managed, indirect connection between carrier & Microsoft
Numbers managed on third-party software
Different interface per SBC
Available wherever your SBC is
Third-party SBC SLA
Support for legacy PBX functionality via SBC
Supports all PBX integrations
Supports hybrid deployments
Configurable voice routing
Operator Connect Comparison
Choose from approved carriers
Cloud only
Operators must be verified by Microsoft
Direct connection between carrier network & Microsoft
Numbers managed in Teams Admin Center
Same interface if you have multiple carriers
Not available in all countries
Microsoft SLA
Legacy PBX functionality not supported
Supports Microsoft 365 approved integrations
No support for hybrid deployments
Standard voice routing only
Learn more
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