OneCloud CX™
Omnichannel Contact Center Solution
Omnichannel Communication Across Voice, IVR, Email, Chat, Text, and Messengers with Omnichannel Quality Management and a Powerful Mobile App
Unlocking New Horizons with OneCloud CX’s™ Virtual Call Center
Creating Flexible Solutions with Remote Agents
Cloud APIs and Out of the Box Integrations
Integrate your company’s CRM platforms with OneCloud CX™
Unparalleled Reliability
OneCloud CX™ provides 99.999% uptime & reliability
Unlocking New Horizons with OneCloud CX’s™ Virtual Call Center
Creating Flexible Solutions with Remote Agents
Cloud APIs and Out of the Box Integrations
Integrate your company’s CRM platforms with OneCloud CX™
Unparalleled Reliability
OneCloud CX™ provides 99.999% uptime & reliability
Experience the Difference with OneCloud
Choosing OneCloud CX: A Decision for Excellence
True Omnichannel Conversations
Best of Breed AI Integration
Industry Leading Omnichannel Quality Management
End-to-End Platform with Full Omnichannel WFM
Why Choose OneCloud CX™?
Find out what makes our customers so excited about working with OneCloud CX™. Reach out today to schedule your product demo.
Why Choose OneCloud CX™?
Find out what makes our customers so excited about working with OneCloud CX™. Reach out today to schedule your product demo.
Highest Rated Cloud Contact Center by Customers
Simply Powerful. #1 Rated by Customers, Fastest to Deploy
OneCloud CX™ is the highest-rated omnichannel contact center platform with the fastest time to deploy in the industry. The OneCloud CX™ platform allows businesses to provide effortless omnichannel conversations across voice and digital channels, along with omnichannel quality management, directly out of the box.
“OneCloud CX Cloud Contact Center has won four Top Rated Awards in the Contact Center, Sales Dialer, Customer Engagement, and Interactive Voice Response (IVR) categories. These awards are based directly on feedback from their customers. Reviewers highlight OneCloud CS’s top-notch customer support, scalability, and ease of deployment without development expertise.”
“OneCloud CX ‘s Microsoft Teams integrations alllows our 3,800 employees to connect seamlessly. Information access is easy and we can seamlessly deliver a great customer experience.”
“Ease of use, ease of communication with the team, flexibility of adding advanced features, Watson assistance for leveraging speech to text and sentiment analysis – these were not available with Five9. With OneCloud CX it is all easy to activate and set up new, advanced features.”
“At Randstad we’ve started looking at how to do things smarter. With staffing 100,000 people a week, we needed an all-in-one system. Having one central place for all channels, all reporting and all quality management was critical. With OneCloud CX we delivered advanced functionality and had an ROI payback of just a few months. I promised our CIO, give me OneCloud CX and in a year we will transform the customer experience.”
“The OneCloud CX team had our contact center up and running in weeks instead of months. Implementing a new channel is simple because OneCloud CX built all the channels natively on a true omnichannel platform that creates a seamless customer experience. In seven years with OneCloud CX, we haven’t had a single outage.”
“We thought it would be impossible to achieve 95% customer satisfaction, but we’ve done it with OneCloud CX. OneCloud CX is the perfect partner as we get more creative and the platform is well designed to support our omnichannel needs.”
Service Level With No Downtime on Maintenance and Upgrades
Achieve full PCI audit compliance through the implementation of encryption for communication and data at rest, intrusion detection and prevention mechanisms, firewalled security zones, and the establishment of separate databases per client to ensure data segregation.
Cloud Security and Data Protection
Our software undergoes annual PCI Level 1 audits, ensuring compliance with robust security measures, including intrusion detection, data protection, and firewalled security zones. It adheres to PCI standards for data segregation, maintaining separate client databases and audit logs for sensitive data access.
Comprehensive Contact Center Solutions
Find out what makes our customers so excited about working with OneCloud CX™
Benefits of a Cloud Contact Center
Lower Upfront Investment
Reduced Personnel Costs
Fewer Maintenance Costs
Reduced Downtime
Ability to Support Remote Workforce
Better Workforce Management
Easier Supervision
Easy Access to the Best Technology
Scalability Up and Down
Automatic Updates for New Features
OneCloud CX Call Center Packages
Highest Rated Cloud Contact Center by Customers
Omni CX
Omni CX is an advanced Voice and Digital Contact Center Package, building on the Call Center – Standard. It adds SMS/MMS messaging, Web Chat with an embeddable widget, and the ability to escalate from chat to video chat. The package includes an Email Routing Engine for flexible email management.
Call Center – Standard
The Call Center – Standard package is a voice-focused solution with traditional and Conversational IVR, Inbound Voice (ACD), Skills-based routing, and various Outbound Voice modes. It integrates with CRM platforms like Salesforce, Dynamics, ServiceNow, and Zendesk for effective customer relationship management.
Additional Options
Enhance capabilities with licensing options, including Workforce Management Integration, Agent Screen Recording, Omnichannel Quality Management, Single Sign-On Integration, Direct Database Access for reporting, Native Remote Assist, and PCI Hardened Environment Deployment for heightened security.