Professional Call Center
Effortless Experience for Agents & Customers
Every customer interaction is crucial to building brand loyalty. OneCloud Professional Call Center is a fully customizable and easy-to-use solution that provides robust tools and reporting features for a better customer experience.
Intelligent Tools for Outstanding Service
Agent Features
Real-time coaching & training
Use features like listen, barge, whisper or call recording to manage, monitor and train call center agents.
Agent dashboards
Gives your agents a single-pane-of-glass view of all their calls as well as important performance metrics and customer information.
Intelligent routing
Route inbound calls based on capacity, availability, and rules that you define in one easy-to-use interface.
CRM integration
Build deeper relations with your customers by using screen pops, quick dial links, and notes about each and every interaction.
SMS Chat
Let customers text your business and connect instantly with a live agent. Messages are routed to the right expert, ensuring fast, seamless, and personalized support
Queue callback
Instead of waiting on hold, allow your customers to hold their place in line and receive a callback.
Intelligent Tools
for Outstanding Service
Agent Features
Real-time coaching & training
Use features like listen, barge, whisper or call recording to manage, monitor and train call center agents.
Agent dashboards
Gives your agents a single-pane-of-glass view of all their calls as well as important performance metrics and customer information.
Intelligent routing
Route inbound calls based on capacity, availability, and rules that you define in one easy-to-use interface.
CRM integration
Build deeper relations with your customers by using screen pops, quick dial links, and notes about each and every interaction.
SMS chat
Let customers text your business and connect instantly with a live agent. Messages are routed to the right expert, ensuring fast, seamless, and personalized support
Queue callback
Instead of waiting on hold, allow your customers to hold their place in line and receive a callback.
Smart Support
Supervisor Features
Custom reporting
Allow your supervisors to build reports based on what they want to see. Use the date to create actionable insights that drive success.
Real-time data
Monitor critical KPls, agent performance, and customer experience with key metrics in easy-to-understand displays, so you know exactly what is happening with your systems in real time.
Transcriptions and sentiment analysis
Call transcription with Sentiment Analysis provide supervisors valuable analytics for training and problem-solving.
Cradle-to-grave
Track every call from start to finish, improving efficiency, agent performance, customer experience, and issue resolution through complete call visibility.
Smart Support
Supervisor Features
Custom reporting
Allow your supervisors to build reports based on what they want to see. Use the date to create actionable insights that drive success.
Real-time data
Monitor critical KPls, agent performance, and customer experience with key metrics in easy-to-understand displays, so you know exactly what is happening with your systems in real time.
Transcriptions and sentiment analysis
Call transcription with Sentiment Analysis provide supervisors valuable analytics for training and problem-solving.
Cradle-to-grave
Track every call from start to finish, improving efficiency, agent performance, customer experience, and issue resolution through complete call visibility.
Need Simple Call Reporting Without the Complexity of a Call Center?
Track Calls, Speed Up Support, and Improve Sales
If you don’t need a full-featured call center but still want better visibility into your call activity, Enhanced Reporting for OneCloud is the perfect fit.
Gain access to detailed call accounting, custom analytics, and flexible reporting, without the overhead of a full contact center platform.
Sign up now and get Enhanced Reporting free for 30 days.
Ready to Step Into the Future?
Upgrade to OneCloud CXâ„¢, a truly powerful AI-driven omnichannel contact center solution
Ready to Step Into the Future?
Upgrade to OneCloud CXâ„¢, a truly powerful AI-driven omnichannel contact center solution
More Tools to Enhance Your Customers’ Experience
Track Calls, Boost Support, and Drive Sales
Get detailed call insights without a full call center. OneCloud’s Enhanced Reporting offers call tracking, analytics, and custom reports—free for 30 days!
Ready to Step Into the Future?
Upgrade to OneCloud CXâ„¢, a truly powerful AI-driven omnichannel contact center solution
Start Delivering Better Customer Experiences
See how excellent CX can not only reduce customer churn, but can actually increase sales and improve employee satisfaction.
Don’t Know the Best Plan For You? Compare Here!
Still have a question?
More Products
Enhance collaboration and achieve success together
To get started, we invite you to explore our range of products and see how they can complement and enhance our collaboration. Your success is our success, and we’re here to support you every step of the way.
Business Phone System
AlertBlast
OneCloud Connect
SecureFax
OneCloud CX
More Products
Enhance collaboration and achieve success together
To get started, we invite you to explore our range of products and see how they can complement and enhance our collaboration. Your success is our success, and we’re here to support you every step of the way.