Are you a recent graduate with a degree in Information Technology, eager to kickstart your career with a company on the brink of exponential growth? Look no further! We are seeking dynamic and innovative individuals to join our team and be part of our exciting journey. 

At OneCloud, we believe in nurturing fresh talent and providing a platform for you to unleash your potential. As a member of our team, you will have the opportunity to work with cutting-edge products, collaborate with industry experts, and contribute to groundbreaking solutions that will shape the future of technology for our clientele. 

 Duties/Responsibilities: 

• Handle, oversee, and support technical issues and inquiries initiated via online platforms and phone calls. 
• Research, respond to, and accurately resolve cases of moderate complexity efficiently while following established performance standards and SLAs. 
• Assess, prioritize, and monitor support tickets, escalating incidents to the relevant support teams if issues cannot be resolved independently. 
• Continuously track the entire lifecycle of assigned tickets to guarantee resolution and customer satisfaction. 
• Handle inquiries across Voice, Webchat, and Ticketing systems encompassing various areas up to and including: 

o Password resets 

o Basic Windows and application support 

o Phone system programming 

o Network troubleshooting 

o Mobile App assistance 

o Software installation and removal? 

o Diagnosing Hardware and Software issues 

o Remote troubleshooting and assistance 

o Referrals to sales for solution upsells if identified   

• Perform general administrative tasks, including managing clients in service/CRM software, maintaining logs and time records for support tickets, and documenting hardware, networks, and equipment. 
• Work with stakeholders to communicate ongoing problems and issue resolutions. 
• Perform other duties as assigned. 

 Qualifications: 

• Strong analytical, troubleshooting and problem-solving skills. 
• Capacity to swiftly and effectively acquire new skills. 
• Desire to learn and retain new information. 
• Ability to communicate effectively (both verbally and in writing). 
• Excellent organizational and interpersonal skills. 
• Highly motivated self-starter capable of leading initiatives and collaborating effectively within a team. 
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment. 
• Must be willing to commute and work in the Charlotte Area. 
• Must be 21 years of age with a valid driver's license and clean driving record.

Education/Certifications and Experience: 

• Associates or Bachelor Degree in General IT/Computer field required. 
• Entry-level Networking experience preferred. 
• Previous Customer Service or Help Desk experience preferred. 
• Additional IT related certification(s) from accredited schools and platforms are a plus. 
• Familiarity of UCaaS and CCaaS, VoIP is a plus. 
• Zoho (or CRM/ERP) working knowledge is a plus. 
• This position REQUIRES a passing score on the SSCA® Networking Certification test (course and associated tests will be supplied by OneCloud - TelWare and can be reviewed at the following web link https://www.thesipschool.com/courses/view). 

Physical Requirements: 

• Prolonged periods of sitting or standing at a desk and working on computers. 
• Must be able to lift 50 pounds at times. 
• May be required to work on-call or long hours in case of network malfunction. 
• This is not a remote position – All work is on site in a call center environment, with potential travel to customer locations to perform repairs/installations. 

Benefits

We offer a full suite of comprehensive benefits including health, dental, vision, and retirement plans. Employees also enjoy generous paid time off and highly competitive compensation. 

Show Us What Sets You Apart! 

We want to see what makes you unique and why you would be a great fit for our team! Record a short video (2-3 minutes) hosted on YouTube or Vimeo telling us about yourself, your passion for Information Technology, and what excites you about joining OneCloud. Upload your video link along with your resume to OneCloud.com. This is your chance to showcase your personality, creativity, and enthusiasm: 

Tips for Your Video: 

• Be Yourself: We want to see the real you, so let your personality shine through. 
• Highlight Your Skills: Share your technical skills, projects, or experiences that make you stand out. 
• Show Your Passion: Tell us why you're passionate about Information Technology and how you see yourself contributing to our company's growth. 
• Keep It Concise: Aim for a video length of 2-3 minutes. 

We can't wait to see what you bring to the table!  

Job Summary

Drive your sales career forward as a Small Business Account Executive presenting our innovative OneCloud UCaaS and SaaS solutions to businesses. Through self-generated prospecting activities, you'll build a client portfolio while enjoying uncapped, performance-based earnings. This role offers more than just commission checks—it provides a purpose-driven career path with growth potential, stability, competitive compensation, and comprehensive benefits. You'll work directly with small business owners to understand their needs and implement tailored technology solutions. Bilingual candidates with fluency in both English and Spanish (written and verbal) are strongly preferred for this client-facing position.

Duties/Responsibilities:

• Effectively communicate OneCloud’s, product vision, and capabilities to potential customers.
• Self-generating customer opportunities, in addition to company leaders, to meet or exceed sales targets.
• Develop and maintain outstanding working relationships with customers and potential customers to ensure complete satisfaction.
• Maintain a schedule of weekly appointments with accounts in assigned location.
• Work closely with the Sales Director and boundary team to ensure attainment of your sales goal.
• Base salary and lucrative commission structure based on Total Connect Value.
• Comprehensive and on-going training when you start to include leadership development. 
• Clear career path to Mid-Market Enterprise sales or Indirect Sales.
• Engaging and fun company culture that succeeds through diversity.
• Great medical, dental, vision, 401(k) with company match, short-term & long-term disability, and life insurance options. Company paid holidays, floating holidays and (PTO).

Required Skills/Abilities:

• Highly driven and motivated, with a strong work ethic and integrity.
• Strong time management, organizational and prioritization abilities.
• Demonstrates strong communications skills and professional credibility to influence sales leaders and professionals.
• Experience working with a CRM system is a plus.
• Documented ability to hunt, build and maintain relationships with multiple points of distribution.
• Excellent interpersonal and customer service skills.
• Excellent sales and negotiation skills.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills, Meticulous, creative, and decisive.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Must have a valid driver’s license and acceptable driving record.
• Must be willing to undergo background and reference checks.
• Preferred candidates will be fluent in both English and Spanish (oral and written).

Education and Experience:

• Bachelor’s Degree in Sales or related field, or equivalent experience.
• 1-2 years of outside telecommunications sales experience preferred but will train the right individual.

Benefits

• Comprehensive Benefits (Health, dental, vision, and retirement plans).
• Competitive Salary with performance-based incentives/commissions.

Job Summary:

Our Small Business Account Executive will present and sell the OneCloud UCaaS and SaaS product portfolio through daily self-generating prospecting activities. This is a fantastic opportunity to earn an uncapped, performance-based income while providing valuable service to our customers. This is more than “just a sales job” – it is your chance for a fulfilling and purpose-driven career that provides opportunities for growth, stability, competitive pay, and benefits. In this role, you will be responsible for small business sales. You will work one-on-one with businesses to present and sell our UCaaS and SaaS solutions. Preferred candidates will be fluent in both English and Spanish (oral and written). This position requires the employee to work within the NC/SC coastal region from Myrtle Beach, South Carolina to Wilmington, North Carolina.

Duties/Responsibilities: 

• Effectively communicate OneCloud’s, product vision, and capabilities to potential customers.
• Self-generating customer opportunities, in addition to company leads, to meet or exceed sales targets.
• Develop and maintain outstanding working relationships with customers and potential customers to ensure complete satisfaction.
• Maintain a schedule of weekly appointments with accounts in assigned location.
• Work closely with Sales Director and boundary team to ensure attainment of your sales goal.
• Base salary and lucrative commission structure based on Total Connect Value.
• Comprehensive and on-going training when you start to include leadership development. 
• Clear career path to Mid-Market Enterprise sales or Indirect Sales.
• Engaging and fun company culture that succeeds through diversity.
• Great medical, dental, vision, 401(k) with company match, short-term & long-term disability, and life insurance options. Company paid holidays, floating holiday and (PTO).

Qualifications:

• Highly driven and motivated, with a strong work ethic and integrity.
• Strong time management, organizational and prioritization abilities.
• Demonstrates strong communications skills and professional credibility to influence sales leaders and professionals.
• Experience working with a CRM system is a plus.
• Documented ability to hunt, build and maintain relationships with multiple points of distribution.
• Excellent interpersonal and customer service skills.
• Excellent sales and negotiation skills.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills, Meticulous, creative, and decisive.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Must have a valid driver’s license and acceptable driving record.
• Must be willing to undergo background and reference checks.
• Preferred candidates will be fluent in both English and Spanish (oral and written).

Education and Experience:

• Bachelor’s Degree in Sales or related field, or equivalent experience.
• 1-2 years of outside telecommunications sales experience preferred but will train the right individual.

Benefits

• Comprehensive Benefits (Health, dental, vision, and retirement plans).
• Competitive Salary with performance-based incentives/commissions.

Job Summary: As a dynamic sales professional, you will identify and cultivate new business opportunities across SMB, mid-market, and Enterprise segments while selling OneCloud's comprehensive portfolio of solutions including UCaaS, CCaaS, Microsoft Teams integration, connectivity options, and specialized business tools. You will build a robust pipeline through proactive outreach and lead effective discovery meetings and presentations, collaborating with cross-functional teams to ensure seamless customer experiences. Success in this role means consistently meeting or exceeding sales quotas while developing strong client relationships that drive the organization's revenue growth objectives.

 Qualifications:

• 3+ years proven selling experience in IT managed services, cloud communications, and ISP carrier background
• Proven track record of quota achievement and pipeline development.
• Strong understanding of cloud communications, VoIP, internet connectivity, and managed services.
• Ability to develop trusted advisor relationships with C-level executives, IT leaders, and business stakeholders.
• Excellent communication, presentation, and organizational skills.
• Self-motivated, coachable, and able to work independently in a fast-paced environment.

Education and Experience:

• Bachelor’s degree in engineering, Business, Computer Science, or related technical field
• Minimum of 7–10 years in technical sales or solution engineering, with increasing responsibility
• Valid driver’s license and clean driving record
• Ability to travel for client engagements and events

Benefits:

• Competitive salary, benefits, and career growth opportunities.