Job Summary

OneCloud Sales Engineers serves as a liaison in the sales process between sales teams, customers, and engineers. bridges the gap between our technical products/services and customer needs, using their technical expertise to understand and address customer requirements, ultimately leading to sales. 

Duties/Responsibilities:

• Execute product demonstrations for prospects and clients, showing how our solutions can empower their businesses.
• Consult with existing and potential clients to assess and understand equipment needs and systems requirements.
• Review technical specifications of quoted systems; confer with engineers to ensure that customer needs are met, which may include product modifications.
• Draft technical presentations, other documentation, and materials that explain products and services to customers and prospective customers.
• Provide expertise, training, and support to sales teams to communicate products, services, and client needs.
• Recommend improved products to customers and explain the benefits of changes.
• Provide support to customers and resolve problems with installed equipment.
• Secure and renew orders and arrange deliveries.
• Assist with research and development of new products.
• Perform other duties as assigned.

 Required Skills/Abilities:

• Excellent presentation skills
• Excellent verbal and written communication skills.
• Excellent sales and customer service skills with a proven ability to explain technical products to non-technical audiences.
• Ability to apply engineering, technology, or other related principles to product sales.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelor’s degree in Engineering or related field or record of equivalent experience.
• At least five years of relevant experience are required, preferably in technology, managed services, VoIP, or a related field.
• Must have a valid driver’s license and acceptable driving record.
• Must be willing to undergo background and reference checks.

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time. 
• Travel to meet with clients or potential clients will be required.

Company Perks & Benefits

• Opportunity to shape and enhance sales strategies in a rapidly growing UCaaS industry.
• Work with a dynamic and high-performing sales and marketing team.
• Competitive salary, benefits, and career growth opportunities.

Keywords:

UCaaS, Telephony, PBX, Cloud, Business Phone Systems, VoIP, Hosted Phone Systems, Conferencing, Structured Cabling, Infrastructure, Paging, White noise, Wound masking, Voice Over IP, SIP Trunks, Multi-site Solutions, IT Project Management, Telecom, 3CX, Comdial, Avaya, GenVox, OneCloud, Voice, Networking, Network Security, Cell booster, Telecom expense management, Consulting, Nortel, Vertical, Digium.

OneCloud’s Project Manager-Technical Systems Developer is a full-time position reporting to Program Operations Manager. This hybrid role requires both strategic oversight of cross-functional projects and hands-on development of tools and systems to support internal teams. We are seeking a highly organized and technically skilled professional to oversee project management initiatives and develop internal systems that improve workflow and operational efficiency.

Duties/Responsibilities

Project Management (50%):

• Lead and coordinate cross-departmental projects from initiation through execution and delivery.
• Define project scopes, goals, timelines, deliverables, and resources.
• Facilitate regular check-ins, stakeholder updates, and post-project reviews.
• Identify and mitigate project risks, bottlenecks, and dependencies.
• Maintain detailed project documentation and use project management tools (e.g., Asana, Jira, Trello).

Internal Systems Development (50%):

• Design, develop, and maintain internal tools, automations, and dashboards to support business operations (e.g., using Python, SQL, or low-code platforms).
• Work closely with departments (HR, Finance, Sales, etc.) to understand workflows and pain points.
• Integrate APIs and third-party platforms to streamline data flow and reporting.
• Ensure all internal systems are secure, scalable, and well-documented.
• Provide training and support for internal users of new tools or systems.

• Bachelor’s degree in computer science, Engineering, Information Technology, or related discipline.
• 3–5 years of experience in project management, systems development, or a related role.
• Proficiency in programming or scripting languages (e.g., Python, JavaScript, SQL, or low-code platforms).
• Experience with databases and internal tools/platforms (e.g., Airtable, Zapier, Notion, Salesforce).
• Strong understanding of software development practices and project management methodologies (Agile, Scrum, or Waterfall).
• Excellent communication, organization, and stakeholder management skills.

Preferred Qualifications:

• PMP, CAPM, or other project management certifications.
• Experience with business intelligence tools (e.g., Power BI, Tableau).
• Familiarity with IT security best practices.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

Benefits

• Comprehensive Benefits (Health, dental, vision, and retirement plans)
• Competitive Salary with performance-based incentives
• Innovative Environment

Implementation Onboarding Specialist, you will play a key role in setting up new customers for long-term success by guiding them through the initial phases of adopting our SaaS product. Your responsibilities will involve managing the onboarding process, ensuring that customers are fully trained, and that their implementation aligns with their goals. The ideal candidate has a passion for helping customers, a strong technical aptitude, and excellent communication skills. While Onboarding/Implementation Specialist typically work in an office setting, they often travel to conduct meetings and demonstrations for clients.

To be successful in this role, you will need to be highly organized, self-motivated, able to work on tight deadlines, be competent in using Microsoft Office applications such as Word and Excel, and have exceptional verbal, written, and presentation skills.

Responsibilities:

• Manage and coordinate the onboarding  process for new customers from start to finish, ensuring a seamless experience.   This includes initial setup, data import, and configuration based on customer requirements.
• Conduct training sessions to educate customers on product features, best practices, and usage strategies to maximize product adoption and ROI.
• Collaborate with customers to understand their business goals and map out an implementation plan to ensure our SaaS  solution meets their needs.
• Provide customers with relevant resources, documentation, and support materials to foster self-sufficiency and better user experience.
• Work closely with the Support and Product teams to resolve customer issues during onboarding, escalating when necessary, and ensuring timely follow-up.
• Track customer onboarding progress, product adoption, and satisfaction metrics; report findings to the team to drive continuous improvement.
• Collect and communicate customer feedback to internal teams, especially the Product and Customer Success teams, to      inform product improvements and feature requests.
• Partner with Sales, Customer Success, and Product teams to facilitate smooth transitions and improve overall customer experience.
• Develop and refine onboarding documentation, training materials, and processes to enhance the onboarding experience.

• 2+ years in a customer-facing role, preferably in SaaS onboarding, customer success, or support.
• Experience with SaaS platforms and an ability to quickly learn and explain complex software.
• A strong desire to help customers achieve success and the ability to handle challenging situations with empathy and professionalism.
• Ability to manage multiple onboarding projects simultaneously with excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical users.
• Resourceful, solution-oriented approach to addressing customer issues during the onboarding process.
• Familiarity with CRM and customer success tools (e.g., Salesforce, Gainsight, ChurnZero, Zoho) and project management software (e.g., Jira, Asana) is a plus.

Education and Experience: 

• Bachelor’s degree in business, Communications, Information  Technology, or related field.
• Experience with training or creating customer resources, such as  help articles and training videos.
• Familiarity with Agile/Scrum methodologies.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Willing and able to travel to client locations.
• A valid driver’s license and good driving record.

Benefits:

• Comprehensive Benefits (health, dental, vision, and retirement plans)
• Competitive Salary
• Innovative Environment