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If you’re ready to be part of one of the greatest teams in the Southeast and help shape our future, this could be your next big opportunity.
Discover Opportunities at OneCloud
At OneCloud, we believe in cultivating an environment where our employees not only succeed but thrive. Our team is at its peak when our members are content, driven, and invested. If you’re seeking a workplace where your career can blossom, come and explore the opportunities awaiting you at OneCloud.
Job Overview:
OneCloud Sales Engineers serves as a liaison in the sales process between sales teams, customers, and engineers. bridges the gap between our technical products/services and customer needs, using their technical expertise to understand and address customer requirements, ultimately leading to sales.
Duties/Responsibilities:
● Execute product demonstrations for prospects and clients, showing how our solutions can empower their businesses.
● Consult with existing and potential clients to assess and understand equipment needs and systems requirements.
● Review technical specifications of quoted systems; confer with engineers to ensure that customer needs are met, which may include product modifications.
● Draft technical presentations, other documentation, and materials that explain products and services to customers and prospective customers.
● Provide expertise, training, and support to sales teams to communicate products, services, and client needs.
● Recommend improved products to customers and explain the benefits of changes.
● Provide support to customers and resolve problems with installed equipment.
● Secure and renew orders and arrange deliveries.
● Assist with research and development of new products.
● Perform other duties as assigned.
Required Skills/Abilities:
● Excellent presentation skills
● Excellent verbal and written communication skills.
● Excellent sales and customer service skills with a proven ability to explain technical products to non-technical audiences.
● Ability to apply engineering, technology, or other related principles to product sales.
● Excellent organizational skills and attention to detail.
● Proficient with Microsoft Office Suite or related software.
Education and Experience:
● Bachelor’s degree in Engineering or related field or record of equivalent experience.
● At least five years of relevant experience are required, preferably in technology, managed services, VoIP, or a related field.
● Must have a valid driver’s license and acceptable driving record.
● Must be willing to undergo background and reference checks.
Physical Requirements:
● Prolonged periods of sitting at a desk and working on a computer.
● Must be able to lift up to 15 pounds at a time.
● Travel to meet with clients or potential clients will be required.
Company Perks & Benefits
● Opportunity to shape and enhance sales strategies in a rapidly growing UCaaS industry.
● Work with a dynamic and high-performing sales and marketing team.
● Competitive salary, benefits, and career growth opportunities.
Description:
As a technology communications company, OneCloud’s Support team is crucial in achieving business goals and ensuring customer satisfaction. We are seeking a dynamic, results-driven Customer Success and Technical Support Director to lead our customer success and technical support teams. The ideal candidate will be a strategic thinker and self-motivated who can drive exceptional customer satisfaction while overseeing technical support operations. You will work closely with internal teams to ensure our clients receive outstanding service, timely resolutions, and seamless solutions. This role requires a blend of technical expertise, leadership skills, and a strong commitment to customer success. This position is a full time role that requires being in the office.
Responsibilities:
● Lead and manage the Customer Success and Technical Support teams, ensuring they are equipped to provide the highest level of service and support to clients.
● Oversee the resolution of customer technical issues, ensuring timely and effective solutions to complex problems.
● Develop and implement strategies for improving customer retention, satisfaction, and overall success.
● Work closely with sales, account management, and engineering teams to deliver customer-centric solutions and enhance customer experience.
● Analyze customer feedback, service tickets, and performance metrics to identify trends and implement process improvements.
● Collaborate with customers to understand their goals and challenges, providing proactive solutions to improve their IT infrastructure and services.
● Develop and execute customer onboarding and training programs to ensure clients understand and maximize the value of services.
● Create and monitor key performance indicators (KPIs) to track the effectiveness of customer success and technical support initiatives.
● Manage escalations, acting as the point of contact for critical issues and ensuring they are resolved efficiently.
● Build and maintain strong, long-term customer relationships, ensuring ongoing satisfaction and success.
● Report on team performance, customer success initiatives, and technical support outcomes to senior leadership.
Requirements:
● Proven experience (5+ years) in customer success, technical support, or a similar leadership role within an MSP environment.
● Strong technical knowledge of IT systems, cloud services, networking, and security.
● Excellent leadership skills, with the ability to motivate and manage a diverse team of technical support and customer success professionals.
● Exceptional problem-solving skills and the ability to manage complex customer challenges.
● Strong communication and interpersonal skills, with the ability to build and maintain relationships at all levels.
● Data-driven mindset, with experience in using metrics and analytics to drive decisions and improvements.
● Experience with customer success platforms, ticketing systems, and CRM software (e.g., Zoho Desk, ConnectWise, Salesforce, ServiceNow).
● A deep understanding of customer lifecycle management, including onboarding, retention, and escalation management.
● Ability to thrive in a fast-paced, dynamic environment and handle multiple priorities effectively.
Education and Experience:
● Bachelor’s degree in IT, Business Administration, Computer Science, or a related field; or equivalent work experience. MBA Preferred.
Physical Requirements:
● Prolonged periods sitting at a desk and working on a computer.
● Must be able to lift 15 pounds at times
● May be required to work on-call
Benefits:
● Competitive salary and performance-based incentives.
● Comprehensive benefits package (health, dental, vision, 401k, etc.)
● Opportunities for career growth and professional development.
● Collaborative and supportive team culture.
Description:
OneCloud seeks tech-savvy individuals for front-line support, aiding clients with a range of information technology-related issues encompassing desktops, mobile devices, network services, and telephony equipment. This position is an in-office workspace, located in Charlotte, NC. Successful technicians prioritize first-class customer service, engaging customers through various communication channels, attentively addressing concerns, fostering customer relations, and proficiently troubleshooting diverse issues. Additionally, this role entails testing new in-house technologies and fostering enthusiasm for innovative solutions and products.
Duties/Responsibilities:
● Handle, oversee, and support technical issues and inquiries initiated via online platforms and phone calls.
● Research, respond to, and accurately resolve cases of moderate complexity efficiently while following team standards.
● Assess, prioritize, and monitor support tickets, escalating incidents to the relevant support teams if issues cannot be resolved independently.
● Continuously track the entire lifecycle of assigned tickets to guarantee resolution.
● Handle inquiries across Voice, Webchat, and Ticketing systems encompassing various areas including:
● Password resets
● Basic Windows support
● Phone system programming
● Network troubleshooting
● Mobile App assistance
● Software installation and removal
● Diagnosing Hardware and Software issues
● Remote troubleshooting and assistance
● Referrals to sales for solution upsells if identified
● Perform general administrative tasks, including managing clients in service/CRM software, maintaining logs and time records for support tickets, and documenting hardware, networks, and equipment.
● Work with proper teams to communicate ongoing problems and issue resolutions.
● Perform other duties as assigned.
Requirements
Qualifications:
● Experience and triage experience
● Strong analytical and problem-solving skills.
● Capacity to swiftly and effectively acquire new skills.
● Desire to learn and retain new information.
● Ability to communicate effectively (both verbally and in writing).
● Excellent organizational and interpersonal skills.
● Highly motivated self-starter capable of leading initiatives and collaborating effectively within a team.
● Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
● Must be willing to commute and work in the Charlotte Area.
Education/Certifications and Experience:
● High school diploma, degree or certification in IT/Computer field, and/or equivalent experience.
● Familiarity of UCaaS and CCaaS.
● Zoho (or CRM/ERP) working knowledge.
● Previous customer service experience.
● This position REQUIRES a passing score on the SSCA® Networking Certification test (course and associated tests will be supplied by OneCloud and can be reviewed at the following web link https://www.thesipschool.com/courses/view).
Benefits:
● Competitive pay and performance-based incentives.
● Comprehensive benefits package (health, dental, vision, 401k, etc.)
● Opportunities for career growth and professional development.
● Collaborative and supportive team culture.
Description
This role is a Sales Lead Generator and is responsible for making outbound telephone calls for the purpose of driving new sales opportunities through targeted lead generation activities, marketing campaigns, and website traffic. This role will focus on tele-prospecting, researching potential customers, and helping drive the sales pipeline by setting appointments for our field sales organization. The ideal candidate will have strong communication skills verbally and written with a keen understanding of the sales process, this position will be expected to increase the number of outbound leads driven to the sales team and may be required to qualify in-bound leads. This position is an in-office role Monday through Friday from 8am to 5pm.
Duties/Responsibilities:
● Contact prospective clients via outbound telephone cold calling and discuss the value of a product or service to establish interest and set appointments for the field sales organization.
● Executes daily appointment generation through telephone cold calling from website traffic, social media engagement, and email campaigns.
● Manage a database of leads and capture and add new leads for sales cycles.
● Coordinate sales team by managing schedules, filing important documents, and communicating relevant information
● Sales Lead Generator to answer phone calls and emails about sales questions.
Requirements:
● Work experience in a similar setting, preferably with customer service, sales, or office administration
● Familiarity with CRM software
● Strong knowledge of Microsoft Office applications
● Bi-Lingual preferred
● Well-organized and responsible with an aptitude in problem-solving
● Excellent verbal and written communication skills
● A team player with a high level of dedication
● Must be able to meet deadlines in a fast-paced, sometimes high-stress work environment.
Education and Experience:
BSc/BA in business administration or relevant field; certification in sales or marketing will be an asset
Job Type
Full-time
Description
Our Small Business Account Executive will present and sell the OneCloud UCaaS and SaaS product portfolio through daily self-generating prospecting activities. This is a fantastic opportunity to earn an uncapped, performance-based income while providing valuable service to our customers. This is more than “just a sales job” – it is your chance for a fulfilling and purpose-driven career that provides opportunities for growth, stability, competitive pay, and benefits. In this role, you will be responsible for small business sales. You will work one-on-one with businesses to present and sell our UCaaS and SaaS solutions.
Requirements / What You’ll Do
● Effectively communicate OneCloud’s, product vision, and capabilities to potential customers
● Self-generating customer opportunities, in addition to company leads, to meet or exceed sales targets.
● Develop and maintain outstanding working relationships with customers and potential customers to ensure complete satisfaction.
● Maintain a schedule of weekly appointments with accounts in assigned location.
● Work closely with Sales Director and boundary team to ensure attainment of your sales goal
What We Are Looking For
● High school diploma
● 1-2 years of outside telecommunications sales experience preferred but will train the right individual.
● Highly driven and motivated, with a strong work ethic and integrity
● Strong time-management, organizational and prioritization abilities
● Demonstrates strong communications skills and professional credibility to influence sales leaders and professionals.
● Meticulous, creative, and decisive.
● Experience working with a CRM system is a plus.
What’s In It for You
● Base salary and lucrative commission structure based on Total Connect Value
● Comprehensive and on-going training when you start to include leadership development.
● Clear career path to Mid-Market Enterprise sales or Indirect Sales
● Engaging and fun company culture that succeeds through diversity.
● Great medical, dental, vision, 401(k) with company match, short-term & long-term disability, and life insurance options. Company paid holidays, floating holiday and (PTO).
Job Summary:
The Telecom / Voice Support Technician will provide advanced technical support and troubleshooting for complex issues related to phone systems, including VoIP and traditional setups. The role involves diagnosing and resolving escalated problems, performing in-depth analysis, and offering solutions that ensure system reliability and performance. The Telecom / Voice Support Technician will collaborate with Level 1 support staff and other technical teams, handle customer inquiries, and assist with system upgrades and maintenance. Strong analytical skills, a deep understanding of phone system technologies, and effective communication are essential for delivering high-quality support and maintaining client satisfaction.
Duties/Responsibilities
● Provide remote and onsite support of IP telephony, network, and data systems.
● Assist with troubleshooting support tickets escalated from Tier 1 Support including diagnosis of hardware and software issues.
● Travel to customer sites to further troubleshoot issues or replace equipment when necessary.
● Phone system and network administration and programming.
● Participate in Telephone/Data system design meetings, work with Engineering, end users, and other internal and external groups to understand the project requirements and meet deadlines.
● Perform other duties as assigned.
Requirements
Qualifications:
● Demonstrated excellence in managing IT help desk operations in a similar-sized organization.
● In-depth knowledge of Tech Control equipment, networking, and network-based software applications.
● Expertise in translating high-level functional and technical requirements into effective IT support strategies.
● Strong oral and written communication skills, with the ability to engage with senior management.
● Proficiency in operating and maintaining Tier 2 Tech Control Helpdesk functions, with familiarity with OneCloud operations.
● Proven ability to manage incidents, service requests, and installation projects effectively.
● Strong leadership skills with the ability to develop, train, and supervise help desk employees.
● Excellent organizational and interpersonal skills.
● Highly motivated self-starter, able to lead initiatives and contribute as a team member.
● Must be willing to commute and travel as needed.
● Possess a valid driver’s license.
● Have a good driving record.
● Must be at least 21 years of age.
● Pass a background check including criminal and employment history.
Education/Certifications/Equivalent Experience
● Bachelor’s degree in business, Communications, Information Technology, or related field.
● Minimum of 3 years’ experience in help desk support and operations, preferably in a DoD IT environment.
● Minimum of 3 years of experience providing customer support and managing IT help desk operations.
Physical Requirements:
● Prolonged periods sitting at a desk and working on a computer.
● Willing and able to travel to client locations.
Benefits:
● Comprehensive Benefits (Health, dental, vision, and retirement plans)
● Competitive Salary
● Innovative Environment
Job Summary:
Business Development Managers are responsible for obtaining new sales and customers, and for managing relationships with assigned customers or partners for OneCloud Corporation and its affiliates. These managers must have a thorough knowledge of their organization’s products and services and need to be able to make targeted pitches for current and future clients. While Business Development Managers typically work in an office setting, they often travel to conduct meetings and demonstrations for clients. In addition to staying up to date on their organization’s offerings, Business Development Managers must also stay up to date on innovations and trends in their field and how they might affect clients’ operations and needs. Business Development Managers may be required to coach, mentor and/or train new hires or more junior employees as well. Business Development Managers must always follow procedures and guidelines established by OneCloud Corporation.
Duties/Responsibilities:
● Developing and maintaining relationships with potential and existing clients. This includes regular constructive communication as a liaison of the company to facilitate answers related to sales, service, installation, and billing. It is the Business Development Manager’s duty to ensure customer satisfaction through ongoing communication and relationship management, resolving any issues that may arise post-sale and alerting customers of new products, services, and enhancements that may be of interest.
● Building and maintaining a network of sources from which to identify new sales leads.
● Identifying and understanding customer product or service needs to identify and suggest products and services to meet those needs. Business Development Managers may also demonstrate the functions and utility of products and services to customers based on their needs.
● Providing information, quotes, down payment terms, and other bid specifications to clients. This includes adhering to company pricing guides and following the prescribed approval process.
● Entering activity in Zoho, ConnectWise, or other CRM and business software. It is important to follow all process and procedures to record sales activities including opportunities, calls, orders, sales, lost business, and any customer or vendor relationship problems so the company can report, manage, and grow.
● Performing other duties as assigned.
Business Development Managers are expected to project the values of OneCloud by:
● Representing yourself and the company with the highest degree of morals and ethics.
● Contributing to sales growth, expense management, and total profit.
● Enhancing customer satisfaction.
● Performing all administrative duties in a timely manner.
● Assisting others in meeting their goals.
● Making positive suggestions for improvement.
● Fostering a team attitude.
● Providing support for broader company initiatives.
● Being accountable for the management of your business.
Required Skills/Abilities:
● Excellent interpersonal and customer service skills.
● Excellent sales and negotiation skills.
● Proven ability to build and maintain relationships with clients.
● Excellent organizational skills and attention to detail.
● Excellent verbal and written communication skills.
● Thorough understanding of technical products to be sold.
● Strong analytical and problem-solving skills.
● Ability to function well in a high-paced and at times stressful environment.
● Proficient with Microsoft Office Suite or related software.
● Must have valid driver’s license and acceptable driving record.
● Must be willing to undergo background and reference checks.
Education and Experience:
● Bachelor’s degree in Marketing, Entrepreneurship, Business, or related field OR equivalent experience.
● At least three years of relevant experience required, preferably in telecom, technology, managed services, VoIP, or related field.
Physical Requirements:
● Prolonged periods of sitting at a desk and working on a computer.
● Must be able to lift up to 15 pounds at times.
● Travel to meet with clients or potential clients will be required.
Perks and Advantages
Becoming a part of OneCloud means entering a community that prioritizes your well-being.
Comprehensive Insurance
Your well-being matters. Enjoy comprehensive health, dental, vision, and life coverage.
Time Off Benefits
Achieve work-life balance with generous vacation and paid holidays.
Dynamic Learning
Unlock your potential through exciting learning and development opportunities.
Employee Assistance Program
Personal and professional support beyond the workplace.
401(k) Match
Invest in your future confidently with our 401(k) plan and a generous employer match.
Career Advancement Support
Elevate your career with tailored support and growth opportunities.