Crafting the Perfect Caller Experience: Voices and Music That Resonate In the digital age, customer journeys often commence online. Yet, when digital resolutions fall short or complexity arises, customers pivot to a more traditional approach — they reach for the phone. In these pivotal moments, they’re not just seeking solutions; they’re seeking the comfort of…
How your phone system can help you meet your customer experience objectives A 2020 study concluded that callers to Subject Matter Experts spend 20% of call time on hold, which means you’ve got time to engage callers in your products and services and make their experience of getting an answer to their question as easy…
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