OneCloud Wins UGM Codefest’s 2025 AI Innovation Award

Turning “never miss a call” into a reality—with AI

We did it! OneCloud brought home NetSapiens (a Crexendo company) UGM Codefest’s AI Innovation Award for 2025—a milestone that celebrates the real work behind the scenes: building AI that helps businesses answer every call, every time.

This win is a reflection of our team’s relentless push to make communications smarter, faster, and more human-centered. From day one, our goal has been simple: remove friction for customers and teams so conversations happen naturally—no matter the hour, channel, or volume.

A huge shoutout to Sumner Robinson and Brian Longwell for showcasing the magic live at UGM.

Why this award matters

The AI Innovation Award isn’t just a trophy—it’s validation that practical, business-ready AI can solve the everyday pains that bog teams down: missed calls during peak hours, long hold times, voicemail black holes, and clunky appointment workflows. Our AI features are built to meet those moments with consistency, speed, and empathy.

What this means for our customers:

  • Fewer missed calls and faster response times
  • Simpler scheduling with automatic appointment booking
  • Smarter routing to the right person or queue, the first time
  • Actionable insights from transcripts, summaries, and sentiment
  • Seamless handoffs from AI to human agents—no dead ends

What we showcased at UGM Codefest

Here’s a look at the AI-powered capabilities that caught the judges’ attention:

  • AI Agent & AI Receptionist
    Always-on conversational agents that handle routine inquiries, capture accurate intake, route callers intelligently, and book appointments—24/7.
  • AI Voice Studio
    Natural, on-brand voices that deliver greetings, menu prompts, and updates—without the need for studio time or re-records when messaging changes.
  • Live Transcription & AI Summaries
    Every conversation is transcribed and summarized so teams can follow up faster, document more accurately, and learn from patterns over time.
  • Sentiment & Intent Insights
    Real-time signals help supervisors spot at-risk interactions and coach for better outcomes.
  • Tight Integrations
    Connect the dots with your CRM and communications stack so context follows every call, message, and ticket.
Play

Built for real teams, not lab demos

We believe AI should be:

  • Practical – Fast to deploy, easy to train, and simple for admins to maintain.
  • Reliable – Consistent experiences that reflect your brand and business rules.
  • Responsible – Transparent handoffs to humans, clear opt-outs, and controls that keep you in charge.

That’s why our approach focuses on outcomes: fewer voicemails, faster scheduling, higher CSAT, and more time back for your team.

The people behind the product

Awards like this don’t just happen. They’re the result of countless design sessions, real-world feedback loops, and a whole lot of late-night testing. We’re incredibly proud of the entire OneCloud crew—and especially grateful to Sumner Robinson and Brian Longwell for representing the team at UGM and showing what’s possible when innovation stays grounded in customer needs.

What’s next

We’re doubling down on the features our customers love most and expanding what AI can do across voice, chat, and workflow automation. Expect continued improvements in:

  • Appointment and intake flows tailored by industry
  • Supervisor tooling for coaching, alerts, and QA
  • Deeper CRM connections for richer context and faster outcomes
  • Analytics dashboards that highlight trends, not just data

If you’ve been curious about AI for your business, now’s the perfect time to see it in action.

See it for yourself

Ready to reduce missed calls, accelerate response times, and make scheduling effortless? Book a quick demo and we’ll tailor it to your workflows and tools.

Onward—and thank you to our customers and partners for building this with us.