Stop Juggling Your Communications Tools: 5 Business Benefits of UCaaS
More and more businesses are using cloud-based communication tools, specifically Unified Communications as a Service, or UCaaS. In fact, a study from Metrigy finds that about 47 percent of businesses have made the switch to UCaaS, the highest number ever reported. Within the next year, it’s expected that the number could be as high as 70 percent.
Why are so many businesses investing in cloud-based communication tools? There’s no single reason, but the main takeaway is the consolidation of separate tools, allowing companies of all sizes to thrive and to grow. In this post, we’ll highlight just a few of the most significant business benefits of UCaaS.
5 Reasons to Switch to UCaaS
1. Reduce Your Overhead
How much are you currently spending for telephony and other in-house communication tools? Believe it or not, switching to UCaaS can potentially save you a lot of money.
In fact, traditional on-prem communication systems can cost up to 55 percent more than cloud-based solutions. Also note that, when you enlist a telecom provider like TelWare, you can implement UCaaS using your current hardware, repurposing landline phones to accommodate cloud-based methods. In other words, there’s no need for a significant, one-time investment in new hardware.
With more and more small businesses feeling a financial strain, this is a really great area to seek some considerable cost savings.
2. Facilitate Connections
Another reason to make the move to UCaaS? This approach is entirely based in the cloud. What this means is that your employees will find it easy to log into their communication platform from any device and from any location.
This is a big deal because many companies are switching to remote or hybrid office setups. With UCaaS, you can provide employees with the flexibility to work from wherever they want, without having to worry about them being disconnected from the rest of the team.
3. Enhance Your Communications Portfolio
Switching to the cloud will provide your team with a whole spectrum of communication tools, including voice calls, video calls, SMS, chat, email, and more.
There’s more than one way to communicate with your employees and your customers… and if you’re still primarily using voice calls, you may be missing out on some critical opportunities. Did you know, for example, that text messaging (or SMS) is now the preferred communications channel for most employees and customers? Or that nearly all text messages get opened, while around 95 percent actually get a response?
Simply put, this is the best way to exploit all the communication tools that are out there, and to empower your people to truly connect.
4. Ensure Security and Control
UCaaS provides ways to keep your communications confidential and secure, whenever appropriate.
You may think that you don’t need cloud-based communication tools for texting and chatting because your employees already do those things from their personal phones.
This can actually be dangerous thinking, though. What happens if an employee leaves the company? They may take important data or communication records with them. But if all internal and outgoing communications are confined to a UCaaS platform, then you have better control over who can access what.
5. Scale with Ease
A final reason why UCaaS benefits businesses: Scaling your communication tools is a breeze. If you ever need to add a user, there’s no need to wait for a new wired phone line to be installed.
In fact, cloud-based platforms empower you to add new users more or less instantly. (For that matter, you can also remove users quite quickly.)
So, as your business grows or evolves, it’s incredibly simple to scale your communication tools accordingly. UCaaS provides your IT team with nimbleness and adaptability.
Explore the Benefits of Implementing UCaaS
If your business is still using traditional, on-prem communication tools, we’d invite you to consider the merits of UCaaS. We’ve only scratched the surface of all the ways in which cloud-based communication platforms can empower your team and facilitate business growth.
To find out more about the advantages of UCaaS, reach out to TelWare today. We’re happy to talk with you further about potential reasons to make the switch.
Learn more about staying current with the latest communications technology, contact us at 1.800.921.9680 or email us at info@onecloud.com. OneCloud provides UCaaS solutions for businesses of all sizes. Manage calls, voicemails, business texts, video conferencing, and more on any device, and from any location.