OneCloud Call Center vs Contact Center
About this webinar
Description
The way businesses communicate with their customers is evolving. Join us for an exclusive webinar where we unpack the key differences between a traditional Call Center and a modern, omnichannel Contact Center — and how OneCloud can help you build the right solution for your organization.
Agenda
Welcome & Introduction
Meet the OneCloud team
OneCloud Call Center vs. Contact Center Overview
Explore the differences between both call centers and contact centers
Q&A Session
Get your questions answered by our experts
Contact Us
Speakers
Ben Smagacz
With over 20 years in customer service and 15+ years in telecommunications, Ben has built a strong foundation in legacy systems and communication solutions. As technology evolved, so did his expertise, expanding into UCaaS, CCaaS, and SaaS. In his current role, he focuses on onboarding, product evangelism, and supporting partner and customer success. Passionate about technology, Ben is committed to educating users and keeping them informed about the latest innovations. He also leads internal and external training initiatives, believing that better information drives better decisions.
Speakers
Ben Smagacz
With over 20 years in customer service and 15+ years in telecommunications, Ben has built a strong foundation in legacy systems and communication solutions. As technology evolved, so did his expertise, expanding into UCaaS, CCaaS, and SaaS. In his current role, he focuses on onboarding, product evangelism, and supporting partner and customer success. Passionate about technology, Ben is committed to educating users and keeping them informed about the latest innovations. He also leads internal and external training initiatives, believing that better information drives better decisions.