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OneCloud CX
AI-Powered Tools for Every

Customer Interaction

Deliver real-time transcription, smart prompts, and post-call analytics to boost performance, ensure quality, and turn conversations into business insights— all in one platform. Connect with customers on voice, IVR, email, chat, text, or messenger with unified quality management and a Powerful Mobile App.

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CRM Integration

Seamlessly integrate with your existing CRM systems

OneCloud offers out-of-the-box integrations for 40+ CRM platforms, enabling seamless
data syncing, automation, and workflow optimization. Simplify operations and
enhance customer experiences with our ready-to-use solutions.

Async

OneCloud’s conversation intelligence suite converts every customer interaction into actionable business value. Our transcription technology instantly transforms spoken words into searchable text, while AI summarization extracts key points from lengthy exchanges. Powerful interaction analytics identify emerging trends, customer sentiment shifts, and churn signals before they impact your business. Combined with automated quality scoring that objectively evaluates agent performance, this comprehensive system delivers the insights you need to improve service, coach effectively, and make data-driven decisions—all while dramatically reducing manual review time.

Keep tabs on performance without the paperwork. Automated scoring, customer surveys, and clear dashboards give you a complete view of your team’s interactions. It’s an easier way to spot wins, find coaching opportunities, and measure improvement over time.

Turn conversations into text instantly—whether live or recorded—so nothing gets lost. Use it to improve service, stay compliant, train your team, and give AI the data it needs to work smarter.

Skip the long transcripts. AI captures the conversation, highlights what matters, and gives you the full picture in a quick, easy-to-read summary.

See the bigger picture behind customer conversations. Analytics spot trends, pick up on signals like churn, and show you where issues are popping up—so you can act fast. With dashboards and discovery tools, you can uncover root causes, track progress, and save time.

Real-Time

OneCloud’s AI suite works before, during, and after customer conversations to maximize service quality. Real-time tools provide agents with live transcription, smart prompts, and virtual assistance during calls, while post-interaction analytics automatically transcribe, summarize, and evaluate conversations. This comprehensive approach improves agent performance, ensures consistent quality monitoring, and turns customer interactions into valuable business insights—all within one integrated platform.

Think of AI Agents as an extra set of hands that never sleep. They can handle scheduling, answer customer questions, and take care of routine tasks on their own—so your team can spend more time on the conversations that really matter.

Every word counts. Transcription turns live or recorded calls into text, giving you a clear record you can use to improve service, stay compliant, train agents, and fuel smarter AI insights.

Every word counts. Transcription turns live or recorded calls into text, giving you a clear record you can use to improve service, stay compliant, train agents, and fuel smarter AI insights.

Your agents don’t have to go it alone. Agent Assist provides live prompts, reminders, and even teleprompter-style guides to keep conversations smooth and compliant. Supervisors get real-time insights like sentiment analysis and transcripts, making it easy to step in when needed.

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Compliance
Protect Your Business

Protect Your Customers

OneCloud provides comprehensive contact center
compliance solutions that include:

Fully Compliant Call Center Software
PCI-Compliance
HIPAA Compliance
GDPR Compliance
TCPA Compliance
SOC 2 Compliance
Call Center Software for Visually-Impaired